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BEGIN:VEVENT
DTSTART;TZID=UTC:20260402T093000
DTEND;TZID=UTC:20260402T153000
DTSTAMP:20260622T054212
CREATED:20230614T125108Z
LAST-MODIFIED:20251101T110052Z
UID:15550-1775122200-1775143800@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Live remote course
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with: \n\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-live-remote-course-16/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260402T093000
DTEND;TZID=UTC:20260402T153000
DTSTAMP:20260622T054212
CREATED:20230505T142330Z
LAST-MODIFIED:20250904T151402Z
UID:14901-1775122200-1775143800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 Day Live Remote Course
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-live-remote-course-3/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260401T093000
DTEND;TZID=UTC:20260401T153000
DTSTAMP:20260622T054212
CREATED:20230505T140308Z
LAST-MODIFIED:20251020T141318Z
UID:14881-1775035800-1775057400@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day - Live remote training course
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively\, customer service\, assertive negotiation\, complaint email writing\, managing difficult and aggressive customers\, handling worried and confused customers\, giving bad news. \nThe course will start at 9.30 for registration and pre-course work assignments. \nTimings:        \n9.45-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n  \n  \n 
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-live-remote-training-course-8/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Complaint Handling
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260401T093000
DTEND;TZID=UTC:20260401T153000
DTSTAMP:20260622T054212
CREATED:20210101T175852Z
LAST-MODIFIED:20251005T122258Z
UID:12176-1775035800-1775057400@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills – Live Remote Virtual Training - 1 day - CPD accredited course
DESCRIPTION:This 1 day CPD accredited course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage\, speak out and say ‘no’ and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-live-remote-virtual-training-1-day-cpd-accredited-course-9/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260401T093000
DTEND;TZID=UTC:20260401T153000
DTSTAMP:20260622T054212
CREATED:20201231T171546Z
LAST-MODIFIED:20251005T141225Z
UID:12084-1775035800-1775057400@www.totalsuccess.co.uk
SUMMARY:Appraisal Skills – Live Remote Virtual Training Course - CPD Accredited
DESCRIPTION:This CPD Accredited one-day appraisal and performance review course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. Our performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly\, easily and effectively. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/appraisal-skills-live-remote-virtual-training-course-cpd-accredited-10/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Appraisal Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260331T093000
DTEND;TZID=UTC:20260331T153000
DTSTAMP:20260622T054212
CREATED:20201004T221104Z
LAST-MODIFIED:20251005T130359Z
UID:11857-1774949400-1774971000@www.totalsuccess.co.uk
SUMMARY:Performance Management Training Course - 1 Day Live Virtual Remote Course
DESCRIPTION:One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction\, motivation and goal achievement of your team. \n\nDefining performance problems and problem employees\nEffective action plans\nEssential follow-up and keeping the employee on track\nHow to give positive criticism and feedback\nMotivation theory and practice\nMotivating the demotivated employee to perform\nUsing the praise/criticism quadrant for timely and constructive feedback\nUsing praise as a catalyst for future excellence\nHow to motivate in a fun way\nHow to deliver bad news\nEffective communication to overcoming conflict\nAssessing the current state of motivation within your team\nSmart goal setting and how to follow-up\nSetting standards and follow up\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/performance-management-training-course-1-day-live-virtual-remote-course-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Performance Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260331T093000
DTEND;TZID=UTC:20260331T153000
DTSTAMP:20260622T054212
CREATED:20200927T183928Z
LAST-MODIFIED:20251020T151442Z
UID:11723-1774949400-1774971000@www.totalsuccess.co.uk
SUMMARY:Disciplinary Procedures – CPD accredited - 1 day Live Remote Virtual Training Course
DESCRIPTION:Our one-day CPD 1 day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that\, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively. It’s not just about getting rid of difficult staff\, the modern manager must know the correct procedures for dealing with under-performing staff and how to conduct a disciplinary meeting effectively. \nWe will cover: \n\nDefining problems and problem employees\nThe causes of disciplinary and performance problems\nYour impact on discipline and performance\nInvestigating\, fact finding and documenting evidence\nEffective action plans\nPlanning the disciplinary meeting\nInterviewing skills\nEssential follow-up and keeping the employee on track\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/disciplinary-procedures-cpd-accredited-1-day-live-remote-virtual-training-course/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Disciplinary and Grievance Procedures - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260330T093000
DTEND;TZID=UTC:20260330T153000
DTSTAMP:20260622T054212
CREATED:20230511T130908Z
LAST-MODIFIED:20251021T181756Z
UID:15195-1774863000-1774884600@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – CPD accredited - Live Remote Virtual Training
DESCRIPTION:Our 1 day CPD accredited Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. We will cover: \n\nIdentifying objectives and all factors affecting negotiation\nUnderstanding the four phases of effective negotiations\nUnderstanding open and hidden agendas\nApproach\, planning and preparation\nEffective openings\nFocusing on outcomes not positions\nPlanning workable concessions and alternatives\nListening\, questioning and assertion skills\nCreating a ‘win-win’ situation\nBargaining skills\nDealing with objections and underhand tactics\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-cpd-accredited-live-remote-virtual-training-18/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260326T093000
DTEND;TZID=UTC:20260326T153000
DTSTAMP:20260622T054212
CREATED:20230504T104238Z
LAST-MODIFIED:20251005T085502Z
UID:14663-1774517400-1774539000@www.totalsuccess.co.uk
SUMMARY:Account Management - 1 Day - Live remote virtual training course
DESCRIPTION:This one day Account Management training course ensures that account managers are able to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. We cover: \n\nSales skills for non-sales people\nOrganisation strategies for future sales\nAccount planning for initial contacts and follow up calls\nUnderstanding ‘why’ customers buy\nHow to make quality appointments\nQuestioning techniques\nSelling benefits\nRecognising buying motives and identifying buying signals\nClosing skills\nHandling objections\nThe Power of ‘Following Up’\nCustomer Style Analysis\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/account-management-1-day-live-remote-virtual-training-course-18/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Account Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260320T093000
DTEND;TZID=UTC:20260320T153000
DTSTAMP:20260622T054212
CREATED:20200927T203532Z
LAST-MODIFIED:20251102T095137Z
UID:11737-1773999000-1774020600@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-live-remote-virtual-training-2/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260319T093000
DTEND;TZID=UTC:20260319T153000
DTSTAMP:20260622T054212
CREATED:20240918T121632Z
LAST-MODIFIED:20251021T121931Z
UID:16360-1773912600-1773934200@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling - Sales training course – 1 day live remote training
DESCRIPTION:This Introduction to Selling – Sales training course is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \nThis one day course covers: \nSales planning; how to manage objections; communicating confidently; asking questions to uncover customer needs; keeping control of the call; selling benefits and making great appointments.  It is written with both the customer and the organisation in mind to maximise on potential sales. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details \n  \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-sales-training-course-1-day-live-remote-training-20/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260319T093000
DTEND;TZID=UTC:20260319T153000
DTSTAMP:20260622T054212
CREATED:20210110T160017Z
LAST-MODIFIED:20251020T150230Z
UID:12508-1773912600-1773934200@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – Live Remote Virtual Training
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-live-remote-virtual-training-12/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260317T093000
DTEND;TZID=UTC:20260317T153000
DTSTAMP:20260622T054212
CREATED:20210103T165737Z
LAST-MODIFIED:20260217T115423Z
UID:12242-1773739800-1773761400@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited  - Live remote training course
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-face-to-face-training-course/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260316T093000
DTEND;TZID=UTC:20260317T153000
DTSTAMP:20260622T054212
CREATED:20210107T170024Z
LAST-MODIFIED:20251021T145215Z
UID:12385-1773653400-1773761400@www.totalsuccess.co.uk
SUMMARY:The New Manager – CPD Accredited - 2 day Live remote training
DESCRIPTION:If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you. This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager. We will cover Assertive Leadership\, Managing the Difficult Conversation\, Team Building\, Situational Leadership\, Appraisal Skills\, Motivation and Training/Coaching Skills. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/the-new-manager-cpd-accredited-2-day-live-remote-training-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:The New Manager
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260313T093000
DTEND;TZID=UTC:20260313T153000
DTSTAMP:20260622T054212
CREATED:20230511T134654Z
LAST-MODIFIED:20251101T100952Z
UID:15237-1773394200-1773415800@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 1 day - CPD accredited training - Live remote course
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. This one-day CPD accredited training course teaches you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \nAGENDA \n\nIntroduction/aims/objectives\nPresentation principles\nOne minute presentations and critique\nEstablishing presentation aims and key messages\nCreating powerful beginnings and endings\nKeeping audience attention\nPresenting with PowerPoint\nOvercoming fear\nVoice projection skills – techniques to improve your vocal image.\nEssential body language – maximise your non-verbal image\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-1-day-cpd-accredited-training-live-remote-course-6/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260312T093000
DTEND;TZID=UTC:20260312T153000
DTSTAMP:20260622T054212
CREATED:20210104T170331Z
LAST-MODIFIED:20251127T220635Z
UID:12278-1773307800-1773329400@www.totalsuccess.co.uk
SUMMARY:Time Management with Microsoft Outlook – 1 day - CPD Accredited Course - Live remote training course
DESCRIPTION:In this 1 day CPD accredited training course\, as well as learning how to use Outlook as a tool to manage your tasks\, calendar\, meetings\, delegations\, contacts and emails\, we will also introduce you to some of the new features of Outlook \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-with-microsoft-outlook-1-day-cpd-accredited-course-10/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Time Management Training Courses,Time Management with Outlook - 1 Day,Time Management with Outlook 2010 - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260305T093000
DTEND;TZID=UTC:20260305T153000
DTSTAMP:20260622T054212
CREATED:20230511T153345Z
LAST-MODIFIED:20251101T105805Z
UID:15305-1772703000-1772724600@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Live remote course
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with: \n\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-live-remote-course-15/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260303T093000
DTEND;TZID=UTC:20260303T153000
DTSTAMP:20260622T054212
CREATED:20230510T123535Z
LAST-MODIFIED:20251021T084119Z
UID:15018-1772530200-1772551800@www.totalsuccess.co.uk
SUMMARY:Email and Letter Writing – 1 day - CPD accredited - Live virtual course
DESCRIPTION:Our email writing course will allow delegates to gain useful letter writing tools\, tips and techniques and also includes constructive email and letter templates. This productive course will  demonstrate the particulars of writing effective emails\, whilst improving punctuation and grammar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/email-and-letter-writing-1-day-cpd-accredited-live-virtual-course-22/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Letter and Report Writing - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260223T093000
DTEND;TZID=UTC:20260224T153000
DTSTAMP:20260622T054212
CREATED:20240918T122817Z
LAST-MODIFIED:20260122T165118Z
UID:16374-1771839000-1771947000@www.totalsuccess.co.uk
SUMMARY:The New Manager – CPD Accredited - 2 day Live remote training
DESCRIPTION:If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you. This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager. We will cover Assertive Leadership\, Managing the Difficult Conversation\, Team Building\, Situational Leadership\, Appraisal Skills\, Motivation and Training/Coaching Skills. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/the-new-manager-cpd-accredited-2-day-live-remote-training-23/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:The New Manager
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260216T093000
DTEND;TZID=UTC:20260217T153000
DTSTAMP:20260622T054212
CREATED:20230511T080749Z
LAST-MODIFIED:20251021T143145Z
UID:15123-1771234200-1771342200@www.totalsuccess.co.uk
SUMMARY:The New Manager – CPD Accredited - 2 day Live remote training
DESCRIPTION:If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you. This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager. We will cover Assertive Leadership\, Managing the Difficult Conversation\, Team Building\, Situational Leadership\, Appraisal Skills\, Motivation and Training/Coaching Skills. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/the-new-manager-cpd-accredited-2-day-live-remote-training-21/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:The New Manager
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260213T093000
DTEND;TZID=UTC:20260213T153000
DTSTAMP:20260622T054212
CREATED:20230511T140035Z
LAST-MODIFIED:20251101T100742Z
UID:15243-1770975000-1770996600@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 1 day - CPD accredited training - Live remote course
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. This one-day CPD accredited training course teaches you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \nAGENDA \n\nIntroduction/aims/objectives\nPresentation principles\nOne minute presentations and critique\nEstablishing presentation aims and key messages\nCreating powerful beginnings and endings\nKeeping audience attention\nPresenting with PowerPoint\nOvercoming fear\nVoice projection skills – techniques to improve your vocal image.\nEssential body language – maximise your non-verbal image\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-1-day-cpd-accredited-training-live-remote-course-9/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260212T093000
DTEND;TZID=UTC:20260212T153000
DTSTAMP:20260622T054212
CREATED:20200102T095915Z
LAST-MODIFIED:20251127T215932Z
UID:11100-1770888600-1770910200@www.totalsuccess.co.uk
SUMMARY:Time Management with Microsoft Outlook – CPD Accredited - 1 Day Live Remote Virtual Training
DESCRIPTION:In this training course\, as well as learning how to use Outlook as a tool to manage your tasks\, calendar\, meetings\, delegations\, contacts and emails\, we will also introduce you to some of the new features of Microsoft Outlook \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-4.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-with-microsoft-outlook-1-day-9-2020-09-03/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Time Management Training Courses,Time Management with Outlook - 1 Day,Time Management with Outlook 2010 - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260211T093000
DTEND;TZID=UTC:20260211T153000
DTSTAMP:20260622T054212
CREATED:20230510T135218Z
LAST-MODIFIED:20250109T230543Z
UID:15048-1770802200-1770823800@www.totalsuccess.co.uk
SUMMARY:Interview skills for the Interviewee - 1 Day - Live Virtual Remote Course
DESCRIPTION:The aim of this one-day course is teach delegates the tips\, techniques\, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. \nCourse aims and objectives for interviewees \n\nTo enable delegates to evaluate the most effective ways of responding to questions\nTo enable delegates to prepare for effective selection interviews\nTo describe some of the most important interviewing skills.\nTo give an understanding of the pitfalls for interviewees that are badly prepared\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account.
URL:https://www.totalsuccess.co.uk/course/interview-skills-for-the-interviewee-1-day-live-virtual-remote-course-3/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Interviewing skills for the Interviewee
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260210T093000
DTEND;TZID=UTC:20260210T153000
DTSTAMP:20260622T054212
CREATED:20230511T154422Z
LAST-MODIFIED:20251101T173508Z
UID:15315-1770715800-1770737400@www.totalsuccess.co.uk
SUMMARY:Stress Management – 1 day - Live remote training course
DESCRIPTION:We provide training courses for managing stress\, handling stress\, reducing stress\, in fact all work related stress issues. Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it. Our courses have a proven track record in stress reduction and managing stress at work. We cover \n\nRecognising your own stressors\nPersonality types and reactions to stress\nHow your beliefs and perceptions cause stress\nManaging yourself\nDoes your job cause stress?\nWhat else causes stress?\nDeveloping a stress strategy\nDeveloping strategies for stress management\nSelf Management\nManaging change\nRelaxation techniques\nAssertiveness skills\nPlanning your next step\nCourse action planning\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/stress-management-1-day-live-remote-training-course-5/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Other Courses,Stress Management - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260205T093000
DTEND;TZID=UTC:20260205T153000
DTSTAMP:20260622T054212
CREATED:20200918T161001Z
LAST-MODIFIED:20251101T104753Z
UID:11608-1770283800-1770305400@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Live remote course
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with: \n\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-live-remote-course-5/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260122T093000
DTEND;TZID=UTC:20260122T153000
DTSTAMP:20260622T054212
CREATED:20201230T173323Z
LAST-MODIFIED:20251005T085305Z
UID:12042-1769074200-1769095800@www.totalsuccess.co.uk
SUMMARY:Account Management - 1 Day - Live remote virtual training course
DESCRIPTION:This one day Account Management training course ensures that account managers are able to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. We cover: \n\nSales skills for non-sales people\nOrganisation strategies for future sales\nAccount planning for initial contacts and follow up calls\nUnderstanding ‘why’ customers buy\nHow to make quality appointments\nQuestioning techniques\nSelling benefits\nRecognising buying motives and identifying buying signals\nClosing skills\nHandling objections\nThe Power of ‘Following Up’\nCustomer Style Analysis\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/account-management-1-day-live-remote-virtual-training-course-17/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Account Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260121T093000
DTEND;TZID=UTC:20260121T153000
DTSTAMP:20260622T054212
CREATED:20210113T120627Z
LAST-MODIFIED:20250824T112635Z
UID:12712-1768987800-1769009400@www.totalsuccess.co.uk
SUMMARY:Managing Difficult Employees – 1 Day - Live virtual remote course
DESCRIPTION:This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’. Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently: \n\nEmployees on unpleasant tasks?\nEmployees that regularly miss work deadlines or submit work that needs to be redone?\nEmployees who refuse to do assigned work or who tend to “pass the buck”\nEmployees that continuously ignore rules and regulations\nEmployee who have been late beyond minimum standards or absent beyond reasonable norms\nEmployees who cause personality conflicts with other workers or frequently have a negative attitude\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-difficult-employees-1-day-open-face-to-face-workshop-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Difficult Employees - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260121T093000
DTEND;TZID=UTC:20260121T153000
DTSTAMP:20260622T054212
CREATED:20210111T155806Z
LAST-MODIFIED:20260407T154009Z
UID:12580-1768987800-1769009400@www.totalsuccess.co.uk
SUMMARY:PowerPoint Presentation Skills – Live Remote Virtual Training - 1 day course
DESCRIPTION:This CPD accredited training course will teach you the skills and techniques that will give you both the confidence and competence to enjoy making PowerPoint presentations. We will be giving action points which can help you to sharpen your presentation image; master the complexities of this exciting method of presenting information; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/powerpoint-presentation-skills-live-remote-virtual-training-1-day-course-6/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Powerpoint Presentation Skills - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260114T093000
DTEND;TZID=UTC:20260114T153000
DTSTAMP:20260622T054212
CREATED:20230510T123140Z
LAST-MODIFIED:20251215T151539Z
UID:15012-1768383000-1768404600@www.totalsuccess.co.uk
SUMMARY:Email and Letter Writing – 1 day - CPD accredited - Live virtual course
DESCRIPTION:Our email writing course will allow delegates to gain useful letter writing tools\, tips and techniques and also includes constructive email and letter templates. This productive course will  demonstrate the particulars of writing effective emails\, whilst improving punctuation and grammar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/email-and-letter-writing-1-day-cpd-accredited-live-virtual-course-19/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Letter and Report Writing - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260113T093000
DTEND;TZID=UTC:20260113T153000
DTSTAMP:20260622T054212
CREATED:20230510T103825Z
LAST-MODIFIED:20250420T095952Z
UID:14980-1768296600-1768318200@www.totalsuccess.co.uk
SUMMARY:Disciplinary Procedures – CPD accredited - 1 day Live Remote Virtual Training Course
DESCRIPTION:Our one-day CPD 1 day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that\, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively. It’s not just about getting rid of difficult staff\, the modern manager must know the correct procedures for dealing with under-performing staff and how to conduct a disciplinary meeting effectively. \nWe will cover: \n\nDefining problems and problem employees\nThe causes of disciplinary and performance problems\nYour impact on discipline and performance\nInvestigating\, fact finding and documenting evidence\nEffective action plans\nPlanning the disciplinary meeting\nInterviewing skills\nEssential follow-up and keeping the employee on track\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/disciplinary-procedures-cpd-accredited-1-day-live-remote-virtual-training-course-19/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Disciplinary and Grievance Procedures - 1 Day
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END:VEVENT
END:VCALENDAR