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DTSTART;TZID=UTC:20260525T093000
DTEND;TZID=UTC:20260525T153000
DTSTAMP:20260523T165615
CREATED:20240918T104840Z
LAST-MODIFIED:20260317T154134Z
UID:16312-1779701400-1779723000@www.totalsuccess.co.uk
SUMMARY:Advanced Presentation Skills – CPD Accredited - 1 day - Live Remote Virtual Course
DESCRIPTION:Our one-day CPD accredited advanced presentation skills course gives you a platform to demonstrate your leadership qualities\, communication skills\, sales ability\, influence and promotion potential. Our objective is to teach you proven skills and techniques that will enable you to perform at an advanced level. We will be giving action points to sharpen your image; maximise your message and increase your credibility in the eyes of colleagues and clients. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/advanced-presentation-skills-cpd-accredited-1-day-live-remote-virtual-course-29/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Advanced Presentation Skills - 1 Day,Presentation and Writing Skills
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260525T093000
DTEND;TZID=UTC:20260525T160000
DTSTAMP:20260523T165615
CREATED:20200920T142739Z
LAST-MODIFIED:20251101T101332Z
UID:11636-1779701400-1779724800@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 1 day - Face to Face CPD accredited training
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. This one-day CPD accredited training course teaches you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-1-day-cpd-accredited-training-2/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 1 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260526T093000
DTEND;TZID=UTC:20260526T153000
DTSTAMP:20260523T165615
CREATED:20230511T131437Z
LAST-MODIFIED:20260106T152405Z
UID:15201-1779787800-1779809400@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – CPD accredited - Live Remote Virtual Training
DESCRIPTION:Our 1 day CPD accredited Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. We will cover: \n\nIdentifying objectives and all factors affecting negotiation\nUnderstanding the four phases of effective negotiations\nUnderstanding open and hidden agendas\nApproach\, planning and preparation\nEffective openings\nFocusing on outcomes not positions\nPlanning workable concessions and alternatives\nListening\, questioning and assertion skills\nCreating a ‘win-win’ situation\nBargaining skills\nDealing with objections and underhand tactics\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-cpd-accredited-live-remote-virtual-training-21/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260526T093000
DTEND;TZID=UTC:20260526T160000
DTSTAMP:20260523T165615
CREATED:20210105T150011Z
LAST-MODIFIED:20260402T085151Z
UID:12288-1779787800-1779811200@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - 1 day Face to face training course
DESCRIPTION:Our Leadership and Team building training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. We cover subjects such as leadership strategies\, motivation\, managing difficult conversations and performance reviews. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-1-day-face-to-face-training-course-2/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260526T093000
DTEND;TZID=UTC:20260526T160000
DTSTAMP:20260523T165615
CREATED:20230510T093733Z
LAST-MODIFIED:20260324T095804Z
UID:14966-1779787800-1779811200@www.totalsuccess.co.uk
SUMMARY:Delegation Skills Training Course - Face to Face course
DESCRIPTION:It is recognised that the best managers are the ones who can delegate. The modern manager\, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. \nOur programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.
URL:https://www.totalsuccess.co.uk/course/delegation-skills-training-course-face-to-face-course-15/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Delegation Skills
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260526T093000
DTEND;TZID=UTC:20260526T160000
DTSTAMP:20260523T165615
CREATED:20230510T124705Z
LAST-MODIFIED:20260106T152312Z
UID:15029-1779787800-1779811200@www.totalsuccess.co.uk
SUMMARY:Email and Letter Writing – 1 day - CPD accredited - Face to Face course
DESCRIPTION:Our email writing course will allow delegates to gain useful letter-writing tools\, tips and techniques and includes constructive email and letter templates. This productive course will demonstrate the particulars of writing effective emails\, whilst improving punctuation and grammar. \nThe course will start at 9.30 for registration and pre-course work assignments. \nTimings:        \n9.30-12.30 Morning \n1.00-4.00 Afternoon \nCOURSE AIMS & OBJECTIVES\nFollowing this course\, delegates will: \n\nBe able to write more effective emails and letters in less time\nLearn how to write emails\, letters\, and reports that interest the reader and increase the power to influence\nLearn to use several new techniques that will take the pain out of preparing a longer letter or report\nDevelop confidence in their written communication skills\n\nCOURSE AGENDA \nBelow is a proposed course agenda. Please keep in mind that Total Success Training prides itself on the bespoke nature of our training courses. Feel free to contact us to discuss exactly how and what you would like the course to look like and we can tailor it to your needs. \n\nKey steps to ensure successful email and letter writing\nCollecting and sequencing ideas\nPlanning and structuring your emails and letters\nHow to interest and persuade the reader\nWriting in plain English\nPunctuation and grammar exercises\nDesign\, presentation and layout\nHow to write emails and letters dealing effectively with complaints\nHow to use language that is assertive\, persuasive and customer caring\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/email-and-letter-writing-1-day-cpd-accredited-face-to-face-course-5/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Letter and Report Writing - 1 Day,Presentation and Writing Skills
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260526T093000
DTEND;TZID=UTC:20260526T160000
DTSTAMP:20260523T165615
CREATED:20240918T123412Z
LAST-MODIFIED:20260512T191121Z
UID:16384-1779787800-1779811200@www.totalsuccess.co.uk
SUMMARY:Managing Difficult Employees – 1 Day - Open Face to Face Workshop
DESCRIPTION:This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’. Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently: \n\nEmployees on unpleasant tasks?\nEmployees that regularly miss work deadlines or submit work that needs to be redone?\nEmployees who refuse to do assigned work or who tend to “pass the buck”\nEmployees that continuously ignore rules and regulations\nEmployee who have been late beyond minimum standards or absent beyond reasonable norms\nEmployees who cause personality conflicts with other workers or frequently have a negative attitude\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-difficult-employees-1-day-open-face-to-face-workshop-16/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Managing Difficult Employees - 1 Day
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GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260527T093000
DTEND;TZID=UTC:20260527T153000
DTSTAMP:20260523T165615
CREATED:20240918T123447Z
LAST-MODIFIED:20260512T191027Z
UID:16386-1779874200-1779895800@www.totalsuccess.co.uk
SUMMARY:Managing Difficult Employees – 1 Day - Live remote virtual course
DESCRIPTION:This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’. Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently: \n\nEmployees on unpleasant tasks?\nEmployees that regularly miss work deadlines or submit work that needs to be redone?\nEmployees who refuse to do assigned work or who tend to “pass the buck”\nEmployees that continuously ignore rules and regulations\nEmployee who have been late beyond minimum standards or absent beyond reasonable norms\nEmployees who cause personality conflicts with other workers or frequently have a negative attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-difficult-employees-1-day-live-remote-virtual-course-18/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Difficult Employees - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260527T093000
DTEND;TZID=UTC:20260528T160000
DTSTAMP:20260523T165615
CREATED:20220722T131041Z
LAST-MODIFIED:20260106T152456Z
UID:14141-1779874200-1779984000@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 2 day course - CPD Accredited - Open Face to Face Workshop
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-2-day-course-cpd-accredited-open-face-to-face-workshop-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 2 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260528T093000
DTEND;TZID=UTC:20260528T153000
DTSTAMP:20260523T165615
CREATED:20230504T105915Z
LAST-MODIFIED:20260315T164134Z
UID:14673-1779960600-1779982200@www.totalsuccess.co.uk
SUMMARY:Account Management - 1 Day - Live remote virtual training course
DESCRIPTION:This one day Account Management training course ensures that account managers are able to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. We cover: \n\nSales skills for non-sales people\nOrganisation strategies for future sales\nAccount planning for initial contacts and follow up calls\nUnderstanding ‘why’ customers buy\nHow to make quality appointments\nQuestioning techniques\nSelling benefits\nRecognising buying motives and identifying buying signals\nClosing skills\nHandling objections\nThe Power of ‘Following Up’\nCustomer Style Analysis\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/account-management-1-day-live-remote-virtual-training-course-23/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Account Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260528T093000
DTEND;TZID=UTC:20260528T160000
DTSTAMP:20260523T165615
CREATED:20210110T161320Z
LAST-MODIFIED:20251020T150554Z
UID:12517-1779960600-1779984000@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – 1 day Face to Face course - CPD Accredited
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-cpd-accredited-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260528T093000
DTEND;TZID=UTC:20260529T160000
DTSTAMP:20260523T165615
CREATED:20201231T192631Z
LAST-MODIFIED:20251118T173109Z
UID:12154-1779960600-1780070400@www.totalsuccess.co.uk
SUMMARY:Training the Trainer - 2 day CPD Accredited course - Face to Face Workshop
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-2-day-cpd-accredited-course-face-to-face-workshop-11/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Training the Trainer – 2 Day
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GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260529T093000
DTEND;TZID=UTC:20260529T160000
DTSTAMP:20260523T165615
CREATED:20211129T215918Z
LAST-MODIFIED:20260508T082034Z
UID:13526-1780047000-1780070400@www.totalsuccess.co.uk
SUMMARY:Training the Trainer – 1 day - CPD Accredited Course - Face to Face training
DESCRIPTION:This one-day CPD accredited course is essential if you have just been promoted to a training or coaching role or you are an experienced trainer wish to refresh your training skills. This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels. \nTraining the Trainer  CPD Accredited – 1-day course agenda\nMorning\n\nprinciples of training and learning\nworking with different learning styles\nhow to write and structure a course\nusing online training platforms\, whiteboards\, flip charts\, PowerPoint\, handouts and workbooks\nthe importance of planning\, and timing\nhow to keep the training interesting\n\nAfternoon\n\ndelivery skills maximising body language and communication\nthe importance of constructive feed back\ngroup control and handling difficult trainees\none to one training\npresentation and communication skills\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-1-day-cpd-accredited-course-face-to-face-training-11/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Other Courses,Training the Trainer - 1 Day
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END:VEVENT
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