The New Manager One Day In-House Agenda

Aims and objectives

This course had been designed to teach delegates the basic fundamentals of management strategy and enable them to motivate individuals and teams towards higher productivity. They will also be learning time-tested tools and techniques which will increase their competence and confidence in leadership and team development. We have designed it to be practical in its focus and will enable managers to:

  • Motivate staff through good communication skills
  • Be competent at setting goals, standards and objectives
  • Handle difficult situations and be able to deal with awkward employees

Management and Leadership

One of the unifying characteristics of high performing managers is their ability to recognise situations and act accordingly; this is the basis of situational leadership. Each manager will be able to analyse their own management style and assess its impact on the knowledge, attitude and skills of their team members. From this the managers will develop a situational action plan for the team and its individual members.

Giving feedback to colleagues in difficult situations

The ability to give constructive, positive feedback to colleagues in a way which enables them to do their job better is one of the real skills in ‘people management’. Skills needed are communication, assertiveness and the ability to build rapport. This session will allow the group to practice these skills in ‘real situations’ and evaluate their own personal strengths and weaknesses.

  • how to give positive criticism and feedback
    • defining performance problems and problem employees
    • effective action plans
    • essential follow-up and keeping the employee on track
    • effective communication to overcoming conflict
    • how to deliver bad news

How to delegate effectively

The second biggest reason for business failure in the UK is the inability to delegate. Delegation is one of the cornerstones of effective time management as it enables managers to save huge blocks of time whilst developing and motivating staff. We will cover the ‘What, How and Why’ of delegating and how it builds strong teams. This session covers the delegation process; it highlights the essentials every delegator must know; from picking a suitable candidate and communicating the project objectives to ensuring you are on top of the delegation through to its successful conclusion.

  • Delegation ground rules
  • How to plan effectively
  • Setting mid and long term objectives
  • Setting priorities
  • Decision making
  • Communication skills and deadline management


The focus of the training is to develop the both managers and team leaders on the challenges they face everyday, maximise on current strengths and develop/share good working practices which may already exist.

Proposed methods of training will include:

  • Trainer-led facilitation
  • Role-playing typical situations (using video or audio feedback, if applicable)
  • Group work
  • Workbook exercises and activities
  • Video scenarios with discussion.

All delegates will receive a workbook that doubles as an excellent post course reference manual.