Open courses – Assertiveness and Conflict Management Courses

We provide a comprehensive programme of Assertiveness and Conflict Management courses. Once you have decided on the course you need you can click and book the dates you require and then leave the rest up to us.

Our assertiveness training enables delegates to learn techniques that will make them more effective and increase their confidence and sense of achievement. Anyone who needs to master the principles and practices of effective, assertive communication will gain the following benefits from attending our course:

  • Increased productivity through more effective communication
  • Increased confidence handling difficult behaviour in others
  • Reduce interruptions at work
  • Manage their  time more effectively and enjoy greater self-esteem
  • Improved decision making and reduction in procrastination
  • Able to manage colleagues more effectively
  • Feel more in control of their daily activities
  • Reduce their  stress levels

 Our Assertiveness and Conflict Management open courses:

Please click on any of the above courses for more details about content and booking

Our approach to training

The training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

How to Book

You can book online or we can send you a booking form by email. Once your course has been confirmed we will:

  • Confirm the date/s booked
  • Send you your course agenda and itinerary. This will include all course preparations.
  • Include a Pre-course form for you to complete and bring with you on the day
  • Remind you 5 working days before the course
  • Issue with comprehensive details about the venue and directions
  • Issue you with a course certificate of CPD accreditation (if applicable) or an attendance certificate
  • Discuss with you at the start of the day what learning objectives you have for the day and review them at the end of the day to see how satisfied you are with the content and delivery
  • Never cancel at the last moment


  • Our lead trainers have over 18 year’s experience in training
  • A maximum of 8 delegates means more time spent on individual needs
  • We guarantee to run the course (once confirmed) and will never cancel at the last moment
  • Free subscription to our monthly training newsletter


All comments below come from course evaluation forms from delegates that have attended our Assertiveness and Managing Conflict open courses recently

  • “I liked the use of real life examples and tangible solution”
  • “The trainer had great scenarios for dealing with a range of problems”
  • “I liked the personal interaction linked to current workplace structure”
  • “Given me great confidence for dealing with these situations
  • “I was able to relate actual personal situations at work”
  • “A lot of practical strategies – enthusiastic and passionate trainer”
  • “Real-life examples were used to demonstrate how people might use assertive behaviour”
  • “The trainer is very friendly and charismatic”
  • “Well thought out & covered a range of key topics”