Articles & Newsletters

Appraisal Skills

• KEY QUESTIONS TO PLAN AND ASK DURING AN APPRAISAL

• HOW TO AGREE NEGATIVELY IN AN APPRAISAL

• HOW TO AGREE POSITIVELY IN AN APPRAISAL

• HOW DO I RECEIVE FEEDBACK IN AN APPRAISAL?

• WHY DOES THE CONVERSATION FAIL?

• QUESTIONS YOU SHOULDN’T ASK IN A APPRAISAL

• WHAT MAKES AN APPRAISAL FAIL

Assertiveness and Managing Conflict

• RULES OF ASSERTIVENESS

• ASSERTION SELF ANALAYSIS

• SIMPLE ASSERTIVENESS TECHNIQUES

• TOP TIPS TO BECOMING ASSERTIVE

Coaching for Managers

• WRITING EFFECTIVE COACHING NOTES

• ESTABLISHING EFFECTIVE COACHING AIMS AND OBJECTIVES

• SETTING SMART OBJECTIVES FOR COACHES

• 10 KEY DON’T’S FOR EFFECTIVE COACHING
• PRO’S & CON’S OF ON-THE-JOB COACHING
• GIVING EFFECTIVE FEEDBACK
• WHEN TO COACH
• HOW TO CONDUCT A COACHING SESSION
• WHAT ARE THE BENEFITS OF COACHING
• WHO DO YOU CHOOSE TO COACH

Complaint Handling

• CHECKLIST FOR DEALING WITH LETTERS OF COMPLAINTS

• HOW TO DEAL WITH LETTERS OF COMPLAINTS

Dealing With Difficult People

• THE AGGRESSIVE PERSON
• THE ARROGANT PERSON
• TIPS FOR DEALING WITH DIFFICULT PEOPLE
• DEALING WITH DIFFICULT PEOPLE AT WORK

Disciplinary Procedures

• GUIDELINES REGARDING DISCIPLINARY RULES

• DISCIPLINARY PROCEDURES GUIDE

• HOW TO ASSESS YOUR PROBLEM EMPLOYEE

Interviewing Skills

• 60 OF THE MOST COMMONLY ASKED INTERVIEW QUESTIONS

Interviewing Skills for the Interviewee

• CONTROLLING BIAS

• DEALING WITH DIFFICULT CANDIDATES

• QUESTIONING SKILLS
• INTERVIEW STRUCTURE

• PREPARING FOR THE INTERVIEW P1 – THE SELECTION PROCESS

• PREPARING FOR THE INTERVIEW P2 – EMPLOYMENT HISTORY

• SKILLFUL SELECTION
• THE EQUALITY ACT 2010

• EFFECTIVE RECRUITMENT INTERVIEWING

• RECRUITING ANECDOTES

Introduction to Selling

• OBJECTIONS AND HANDLING SALES RESISTANCE

• GREAT SALESPEOPLE ARE GREAT LISTENERS

• CUSTOMER INTERACTIONS

• QUESTIONING TECHNIQUES FOR BETTER SALES

• HOW TO MAKE GREAT APPOINTMENTS

Letter Writing

• HOW TO PLAN WRITING A LETTER

• CHECKLIST FOR WRITING LETTERS

• IS YOUR LETTER READY TO BE SENT?

• HOW TO PRESENT A LETTER

• HOW TO MAKE A LETTER INTERESTING TO READ

Leadership & Team Building

• HOW TO MOTIVATE PEOPLE AT WORK
• TEAM WORK CHECKLIST

• THE SEVEN CHARACTERISTICS OF HIGH PERFORMING TEAMS

• STAGES OF TEAM DEVELOPMENT

• DEVELOPMENT AND MANAGERIAL STYLE

• USING SITUATIONAL LEADERSHIP

• PERFOMANCE CONSELLING

• PRACTICAL SKILLS FOR MANAGERS

• LEADERSHIP COMPETENCIES

Mediation Skills

• THE STAGES OF MEDIATION

• PROCESS OUTLINE FOR SUCCESSFUL MEDIATIONS

• MEDIATION SKILLS AND MEDIATING CONFLICT

• WHEN CAN YOU USE MEDIATION

• SO, WHAT IS MEDIATION?

• MANAGING YOUR TRIGGERS

• HOW GREAT CAN YOU MEDIATE?

• FIVE BASIC METHODS FOR RESOLVING CONFLICT

• MEDIATION – CONFLICT IN THE WORKPLACE

Negotiation Skills

• HOW TO BE ASSERTIVE IN NEGOTIATIONS

• HOW TO COMMUNICATE EFFECTIVELY IN NEGOTIATIONS

• OPENING NEGOTIATIONS EFFECTIVELY

• EFFECTIVE NEGOTIATING SKILLS

• NEGOTIATING WITH DIFFICULT PEOPLE

• HOW TO WIN EVERY ARGUMENT!

New Manager

• VOCAL ELEMENTS OF COMMUNICATION IN LEADERSHIP

• AIMS AND OBJECTIVES FOR THE NEW MANAGER

• MANAGEMENT SUPERSTARS

• HOW GREAT CAN YOU DELEGATE, PART 1 & PART 2

• NEURO LINGUISTIC PROGRAMMING

• WHY SHOULD YOUR STAFF WORK FROM HOME?

Performance Management

• PLANNING AN APPRAISAL OR PERFORMANCE REVIEW

• CREATING GOOD PERFORMANCE THROUGH PRAISE

PowerPoint Presentation Skills

• POWERFUL POWERPOINT PRESENTATION TIPS AND TECHNIQUES

• VISUAL AIDS IN POWERPOINT PRESENTATIONS

• USING TRANSITIONS IN POWERPOINT PRESENTATIONS

Presentation Skills

• BEST RESOURCES FOR PRESENTATION SKILLS

• HOW TO OVERCOME AND CHALLENGE FEAR

• IT’S NOT WHAT YOU SAY BUT HOW YOU SAY IT!

• CO-PRESENTING TIPS AND TECHNIQUES

• PRODUCT DEMONSTRATION SKILLS

• MORE PRESENTATION ANXIETY TIPS

• OVERCOMING PRESENTATION ANXIETY

• DEALING WITH DIFFICULT AUDIENCES

• IMPROVING YOUR PRESENTING STYLE

• USING VISUAL AIDS IN PRESENTING

• MAKING POWERFUL PRESENTATIONS

• HOW TO CLOSE YOUR PRESENTATION

• ATTENTION GAINING TIPS FOR PUBLIC SPEAKERS

• USING HUMOUR IN PRESENTATIONS

• THE IMPORTANCE OF FLIPCHARTS IN PRESENTATIONS

• PRESENTATION PLANNING FORM

• DELIVERING THE PRESENTATION: YOUR VISUAL IMAGE

• A GENERAL CHECKLIST FOR MAKING PRESENTATIONS

• HOW TO STRUCTURE A PRESENTATION

• OVERCOMING PRESENTATION FEAR

Project Management for the Non-Project Manager

• PROJECT PROGRESS MEETINGS

• THE ASSERTIVE PROJECT MANAGER

• MANAGING IMPLEMENTATION PART 1

• MANAGING IMPLEMENTATION PART 2

• CONTINGENCY PLANNING

• PRACTICAL SKILLS FOR PROJECT MANAGERS

• UNDERSTANDING LEADERSHIP COMPETENCIES

• PROJECT LEADERSHIP COMPETENCIES

• FIVE KEY PROJECT MANAGEMENT STAGES

• 10 STEP GUIDE TO PROJECT PLANNING

• PROJECT DEFINITION AND PROPOSAL

• WHY IS PROJECT MANAGEMENT IMPORTANT?

Stress Management

• BEST RESOURCES FOR STRESS MANAGEMENT

• YOUR RESPONSE TO STRESS

• PERSONALITY AND STRESS

• MANAGING PRESSURE

• TIME AND STRESS MANAGEMENT

• STRESS AND THE CREDIT CRUNCH

• RELAXATION USING SIMPLE AND PERSONAL MANTRAS

• RELAXATION TECHNIQUES FOR MANAGING STRESS

• MANAGING STRESS

• RECOGNISING AND COMBATING STRESS

• STRESS MANAGEMENT AND CONTROL

• ORGANISATIONAL STRESS MANAGEMENT

Telesales & Telemarketing

• TELEPHONE SELLING TRAINING COURSE – HOW TO SELL BENEFITS

• WHAT IS THE DIFFERENCE BETWEEN LISTENING AND HEARING?

• QUESTION CATEGORIES

• HOW TO UNCOVER THE NEEDS OF A CUSTOMER

• QUESTIONS TO ASK TO QUALIFY THE CUSTOMER

• WHY DO CUSTOMERS BUY?

• SAMPLE CALL STRATEGY SHEET

• HOW TO PLAN A SALES CALL

• DESIGNING A SALES CONTACT STRATEGY THAT GETS RESULTS

• HOW TO OPEN THE TELEPHONE CALL EFFECTIVELY

• SUCCESSFUL TELESALES

Time Management

• TIME MANAGEMENT TRAINING INFORMATION AND LINKS

• BEST RESOURCES FOR TIME MANAGEMENT

• TIME MANAGEMENT WITH OUTLOOK – TASKS

• TIME MANAGEMENT WITH OUTLOOK – OUR STUFF!

• TIME MANAGEMENT WITH OUTLOOK – CHECKLISTS

• TIME MANAGEMENT WITH OUTLOOK – USING THE CALENDAR TO PRIORITISE

• 14 APPS THAT WILL SAVE YOU BOTH TIME AND MONEY

• PRODUCTIVE EMAILS – 10 TOP TIPS

• ESTIMATING TIME ACCURATELY

• TIME MANAGEMENT AND TECHNOLOGY

• TIME MANAGEMENT TRAINING INFORMATION AND LINKS

• OUR TOP TIPS FOR MANAGING YOUR TIME

• MANAGE YOURSELF, NOT YOUR TIME!

Train The Trainer

• NINE CONFIDENCE BOOSTERS FOR TRAINERS

• TIPS ON HOW TO MAKE THEM LISTEN

• DEVELOP YOUR AIMS AND OBJECTIVES

• TRAIN THE TRAINER PODCAST

• DELIVERING EFFECTIVE COURSE CONTENT

• STAGES OF COMPETENCE

Working from Home

• TOP 10 TIPS FOR ORGANISING YOUR TIME AND YOUR FAMILY

• WORKING FROM HOME PODCASTS