Training Manuals

Why use a total success training manual

If you are looking to run your own training course but lack the materials and the time to develop a fully functional training seminar we produce full range of training manuals which will suit your requirements. All our manuals  been written by our own  training experts and we can guarantee that each training manual will satisfy your course requirements. Every manual covers full agenda of the course.

We have been running our courses since 1995 and have trained 1000’s of people via open courses and in-company seminars. We guarantee that the course manual you buy is the one we train.

We offer training manuals for these courses:

Telephone Skills and Customer Care

Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude delivering service effectively and consistently.

The Telephone Skills and Customer Care course  is for those wishing to learn telephone etiquette and handling customers on the telephone. It’s designed for organisations who believe their  customer service staff would benefit from an injection of valuable tips and techniques when handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties.

Telephone Skills and Customer Care Training Manual – BUY NOW!

Leadership and Teambuilding

Leadership and team building is a training course that is both challenging and practical. The content of the course aims to teach the fundamental ‘people management skills’ in a positive and constructive environment. It has been designed to enable delegates to understand the basic fundamentals of strategy and motivation in team building. Delegates will benefit by learning tips and techniques that will increase their competence and confidence when managing, influencing and leading teams and individuals.

Leadership and Teambuilding Training Manual – BUY NOW!

Dealing With Difficult People

The dealing with difficult people courses are one of our popular courses as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people. This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employee(s). The dealing with difficult people at work course manual also provides useful information for working with a difficult boss/manager and guidance on how to deal with bullying in the workplace.

Dealing With Difficult People Training Manual – BUY NOW!

Presentation Skills

The presentation training manual that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues. Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully.

There are three Presentation Skills Manuals are available:

Presentation Skills Training Manual – BUY NOW!

Interviewing Skills

This course will cover the practical skills needed for successful interviewing and our reputation for effective recruitment training has been endorsed by many delegates. It allows delegates to understand the stages of carrying out interviews and shows them how to conduct an effective interview so that they are able to attract the best candidates and choose the best person for the job. This manual guarantees to deliver the best employment strategies, tips and techniques for better interviewing and recruiting skills.

Interviewing Skills Training Manual – BUY NOW!

Time Management

Time management has been in existence for more than 100 years. Unfortunately the term “Time management” creates a false impression of what a person is able to do. Time can’t be managed, time is uncontrollable; we can only manage ourselves and our use of time.

Our time management course Training manuals covers wide ranges of subjects from prioritising, delegating, assertiveness, managing interruptions, managing e-mail, using Outlook , tasks etc.

Time Management Training Manual – BUY NOW!

Train The Trainer

Our Train the Trainer Course manual is full of practical tools and techniques that include:

Train The Trainer Training Manual – BUY NOW!

Customer Service and Customer Care

Every customer using your organisation should receive a positive and seamless service that is professional, efficient and responsive. Customers who are handled well will notice the good service, bring more business and hopefully build a long term relationship with you. Customers who are not handled well may damage your reputation and take their business to the competition. If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

Customer Service and Customer Care Training Manual – BUY NOW!

Assertiveness Skills

Assertiveness is one of the essential skills in the modern working environment. There are many benefits of being assertive such as; better time management, increased ability to manage staff and customers; increased self esteem and the ability to negotiate more effectively.  Assertiveness training will provide delegates with effective tactics to build courage and manage difficult, demanding and aggressive behaviours.

Assertiveness Skills Training Manual – BUY NOW!

Project Management

Managing projects is not easy, but it is a crucial task in the workplace. Our Project Management training manual will present delegates with useful strategies that will assist them with:

  • organising projects
  • improving project management skills
  • managing projects effectively
  • project planning
  • becoming a great project manager

Project Management Training Manual -BUY NOW!

Telephone Selling

Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

Telephone Selling Training Manual – BUY NOW!

Negotiation Skills

By developing negotiating skills delegates will become more confident, assertive, motivated, achieve better working relationships and obtain more win-win deals. Course content will be challenging, thought provoking, motivational and above all fun. Candidates will use a variety of learning tools including workshops, games, real life scenarios, workshops and open learning. The training manual examines and evaluates the different styles of negotiation available and then uses practical role plays to help the delegates understand how to use the skills needed to become expert negotiators.

Negotiation Skills Training Manual – BUY NOW!

Stress Management

We live in a period of enormous change. Whilst many of us see this as a time of confusion, anxiety and loss of control, others are thriving on the excitement, opportunity and challenge. The challenge we must all meet is a forecast doubling in pace of change over the next five years. Total Success recognise the need for training that gives real business benefits for both delegates and their organisations.

Stress Management Training Manual – BUY NOW!

Appraisal Skills

This appraisal course manual will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. This performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly, easily and effectively.  Delegates who have taken our appraisal courses have gone on to see a dramatic increase in staff performance through applying the strategies they have learnt in the art of ‘appraising employees successfully’.

Appraisal Skills Training Manual – BUY NOW!

Coaching for Managers

Our ‘Coaching for Managers’ course manual will show delegates methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation. We explain how to coach staff to achieve the impossible in terms of team development and business performance.

It will also show you how to plan, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching, mentoring and training.

Coaching for Managers Training Manual – BUY NOW!

Letter and Report Writing

Our letter and report writing course is tailored to the needs of delegates who already retain business writing skills and those who would like to gain further knowledge. Our letter writing course manual will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates. Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This manual will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

Letter and Report Writing Manual – BUY NOW!

Introduction to Selling

This is manual is highly structured, interactive and focuses on bringing out the best of the delegates in a supportive environment. It gives selling techniques ‘that really work’ in the real world’.

Introduction to Selling Manual – BUY NOW!

Disciplinary Procedures and Correcting Performance

Our ‘Correcting Poor Performance and Disciplinary Procedures Course manual’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively. It’s not just about getting rid of difficult staff, the modern manager must know the correct procedures for dealing with under-performing staff and how to conduct a disciplinary meeting effectively. The manual also give tips and techniques for improving staff performance; understanding what is a disciplinary procedure; carrying out a disciplinary meeting and interview effectively.

Disciplinary Procedures and Correcting Performance Manual – BUY NOW!

Mediation Skills

Our mediation skills training manual provide a wide range of skills for a mediator to be successful. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.

Mediation Skills Manual – BUY NOW!

Managing The Difficult Employees

This course manual provide better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently.

Managing the Difficult Employee Manual – BUY NOW!