All our open training courses can be trained as in-company courses!
Our In-House courses are tailored to your requirements and delivered at your premises. Unlike most companies, we charge for the hire of the trainer rather than per delegate, this allows you to vary delegate numbers at no extra charge!
All course documentation and preparation work is also provided as part of the fee. The only additional charge would be travel expenses (and accommodation if appropriate) for those clients based outside Central London.
Below you are able to view our typical In House Agenda’s for each course, simply click on the links. Please bear in mind that the course’s can be tailored to your needs and you can also collaborate different topics from each course and Build Your Own Course!
If you would like to talk to one of our trainers directly in further depth about your In-Company training requirements, please contact us and this will be arranged.
Full Course List:
- Account Management
- Advanced Presentation Skills
- Appraisal Skills (CPD accredited)
- Assertiveness Skills
- Assertiveness and Managing Conflict
- Coaching for Managers (CPD accredited)
- Customer Service & Customer Care
- Dealing With Difficult People (CPD accredited)
- Delegation Skills
- Disciplinary Procedures
- Interviewing Skills
- Interviewing Skills for the Interviewee
- Introduction to Selling
- High Impact Writing Skills
- Letter Writing (CPD accredited)
- Leadership & Team Building (CPD accredited)
- Managing Meetings
- Managing the Difficult Appraisal
- Managing the Difficult Employee
- Mediation Skills (CPD accredited)
- Negotiation Skills
- New Manager Training course (CPD accredited)
- Performance Management
- PowerPoint Presentation Skills
- Presentation Skills – 1 Day
- Presentation Skills – 2 Day
- Project Management for the Non-project Manager
- Stress Management
- Stress Management for Managers
- Telesales & Telemarketing
- Telephone Skills and Customer Care
- Time Management
- Time Management with Outlook
- Train The Trainer -1 Day (CPD accredited)
- Train The Trainer – 2 Day (CPD accredited)
Detailed Course List:
This course is designed to give new and experienced salespeople the confidence to appoint, present to and close potential customers. We use a combination of learning methods but place emphasis on role-play based on products and services relevant to the delegate’s own organisations.
Appraisal Skills – CPD Accredited and Certified course
This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. Our performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly, easily and effectively. Delegates who have taken our appraisal courses have gone on to see a dramatic increase in staff performance through applying the strategies they have learnt in the art of ‘appraising employees successfully’.
Assertiveness is one of the essential skills in the modern working environment. There are many benefits of being assertive such as; better time management, increased ability to manage staff and customers; increased self esteem and the ability to negotiate more effectively. Assertiveness training will provide delegates with effective tactics to build courage and manage difficult, demanding and aggressive behaviours.
Coaching for Managers – CPD Accredited and Certified course
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation. We explain through discussion, role-play and case study how to coach staff to achieve the impossible in terms of team development and business performance.
It will also show them how to plan, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching, mentoring and training.
Customer Service and Customer Care
Every customer using your organisation should receive a positive and seamless service that is professional, efficient and responsive. Customers who are handled well will notice the good service, bring more business and hopefully build a long term relationship with you. Customers who are not handled well may damage your reputation and take their business to the competition. If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.
Dealing With Difficult People
Our dealing with difficult people courses are one of our popular courses as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people. This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employee(s). The dealing with difficult people at work course also provides useful information for working with a difficult boss/manager and guidance on how to deal with bullying in the workplace.
This course will cover the practical skills needed for successful interviewing and our reputation for effective recruitment training has been endorsed by many delegates. Those who have attended the course have described it as being productive, informative and focused. It allows delegates to understand the stages of carrying out interviews and shows them how to conduct an effective interview so that they are able to attract the best candidates and choose the best person for the job. We guarantee to deliver the best employment strategies, tips and techniques for better interviewing and recruiting skills.
Introduction to sales
We, at Total Success Training Ltd are always being asked if our Sales Training Courses and Telemarketing Seminars teach techniques ‘that really work’ in the real world’. The answer to that question is ‘YES’ because our trainers not only train sales techniques but have actually sold over the telephone in previous jobs. They are able to use their experience to train our delegates to understand the tools and techniques that will enable them to sell confidently and with flair.
This is a valuable foundation course that is highly structured, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
Leadership and Teambuilding – CPD Accredited and Certified course
Leadership and team building is a training course that is both challenging and practical. We aim to teach the fundamental ‘people management skills’ in a positive and constructive environment. It has been designed to enable delegates to understand the basic fundamentals of strategy and motivation in team building. You will benefit by learning tips and techniques that will increase your competence and confidence when managing, influencing and leading teams and individuals.
Letter and Report Writing
Our letter and reporting writing course will allow delegates to gain useful writing tools, tips and techniques and also includes constructive letter and report templates. Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.
All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless. As your professional reputation can be enhanced or ruined by your correspondence, it is essential that the style, content and message is concise, correct and appropriate.
Managing Difficult Employees
In developing the course content we place emphasis on empowering staff that have a range of skills and experiences to develop greater quality and confidence in their work and increase productivity.
- Gain an understanding of the issues that produce challenging behaviour and conflict
- Develop a consistency of approach when dealing with potentially difficult situations
- Handle confrontation in a calm and professional manner
- Project a positive, tactful and assertive approach when handling difficult people
Managing the Difficult Appraisal
This course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance, behaviour or attitude. This type of interview needs to be handled well if the manager is to make the best of the performance appraisal. Handled badly and both manager and employee may walk away frustrated and demotivated. Handled well and a highly productive meeting can reinvigorate a poorly performing employee.
Mediation Skills – CPD Accredited and Certified course
The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
This course is designed for managers that need the skills to manage effectively difficult mediations and to handle the behaviour of challenging colleagues. It will enable delegates to:
1. Gain an understanding of the issues that produce challenging behaviour and conflict
2. Mediate conflict issues in a calm and professional manner
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients. Our Negotiation skills workshops are acknowledged for efficiently improving negotiation skills. Over the years we have received many excellent comments about the effective and hugely practical negotiation strategies and tactics that delegates have learned on our courses.
Presentation Skills – CPD Accredited and Certified course
Our presentation courses are planned to significantly improve presentation skills to allow delegates of all levels to be able to make powerful presentations. The presentation seminars that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues. Our presentation skills workshops are designed not just to show delegates how to make a simple presentation: they are designed to show delegates how to create a successful presentation also maximising the applications of PowerPoint to make great presentations. Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully. Delegates who have taken our Presentation Courses have expressed how much they enjoyed the variety in our presentation skills training and now feel confident to present in any situation.
Managing projects is not easy, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with:
- organising projects
- improving project management skills
- managing projects effectively
- project planning
- becoming a great project manager
With ever-increasing workloads and deadlines, the ability to manage our time has never been more important. Project management is a crucial factor in work and our project management courses are created to ensure that delegates can make their work based projects as efficient and effective as possible. We do this by supplying a project management training course that is full of tools and tips for improving project planning, time planning, delegation, organisation and management strategies, managing meetings, as well as handling and using time effectively. Our time management course will cover subjects such as goal setting, improving organisation skills and managing time successfully. Our seminars are packed with useful tips and techniques that allow you to become a better project manager instantly.
We provide training courses for managing stress, handling stress, reducing stress, in fact all work related stress issues. Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it. Our courses have a proven track record in stress reduction and managing stress at work.
Telephone Skills and Customer Care
Total Success run a one-day in-company Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. It’s designed for organisations who believe their customer service staff would benefit from an injection of valuable tips and techniques when handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties.
Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.
The New Manager
Total Success is well renowned for our management training courses as we cater to all levels of management. We are able to design courses for specific needs, whether it be improving management skills or providing management refresher training.
This course is designed for newly appointed managers and supervisors. Its modular approach builds into a toolkit of essential management skills and gives practical ‘real life’ examples, scenarios and techniques to enable the New Manager to manage with confidence. We place great emphasis on workshops, role-plays, active participation and group discussion to allow the knowledge to be understood and used quickly and easily in the work place.
Time Management – CPD Accredited and Certified course
Time management has been in existence for more than 100 years. Unfortunately the term “Time management” creates a false impression of what a person is able to do. Time can’t be managed, time is uncontrollable; we can only manage ourselves and our use of time.
Our time management course agenda’s covers wide range of subjects from prioritising, delegating, assertiveness, managing interruptions, managing e-mail, using Outlook , tasks etc.
Time Management with Microsoft Outlook – CPD Accredited and Certified course
This course focuses on managing time using Microsoft Outlook and will not only teach “Time Tips” but will introduce delegates to classic methods of using their time effectively to hit organisational deadlines and increasing productivity.
Train The Trainer – CPD Accredited and Certified course
Total Success have been running successful Train the Trainer courses since 1995. This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniquesthat include:
- Fundamentals for becoming a trainer
- Running a training course
- Delivering a training session successfully
- How to write and structure training
- Factors for effective training skills
- What makes a good trainer?
- Effective training practice and procedure
- Body language and voice projection skills
- Classroom training versus one-to-one training
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
To book a course
- Complete our ‘in house booking form‘ below and choose your payment options (cheque, credit card, pay-on-line, purchase order or paypal). Once we have your information we will confirm your booking by email.
- Book on line, as mentioned above once you complete your form you can choose to pay securely by credit card (American Express, Visa or MasterCard) using our on line booking forms. Confirmation will be sent once we receive your details and payment.
- E-mail us if you’d like further information we’ll respond within 24 hours and usually the same day.
- Download our booking form, complete it and send it/email it/fax it to us (with your payment options) and we’ll get you booked on immediately and send the confirmation via email. Booking Form Download »
The rate for training will be: £895 + VAT per day/ £600 + VAT per half-day, excluding travel or accommodation.
The hours of engagement are: 9.30 – 5.30
Equipment: are you able to supply a Projector, Screen, Flip Chart and TV/Video?
Total success will be required to provide: Course Documentation
All completed and returned booking forms are bound by the following Terms and Conditions without exception: This contract specifies that Total Success has been contracted to supply training for and on behalf of the above client. Cancellations will only be accepted by written confirmation at least 20 working days prior to the date of each course. Failure to notify us within the given period will result in full course fees being charged. A date may be postponed 15 working days prior to a course taking place, but the client should be aware that cancelling a course date subsequent to its being postponed will result in full fees being charged. All fees must be paid in full prior to each course. A VAT invoice will be sent on receipt of booking form. All cheques are to be made payable to Total Success. For BACS payments contact the office for details. Overdue payments will automatically incur a £75 administration surcharge and will be applied every 7 days.