Open Courses

We provide a comprehensive programme of Open courses. Once you have decided on the course you need you can click and book the dates you require and then leave the rest up to us.

You can book online or we can send you a booking form by email. Once your course has been confirmed we will:

  • Confirm the date/s booked
  • Send you your course agenda and itinerary. This will include all course preparations.
  • Include a Pre-course questionnaire for you to complete and bring with you on the day
  • Remind you 5 working days before the course
  • Issue with comprehensive details about the venue and directions
  • Issue you with a course certificate of CPD accreditation (if applicable) or an attendance certificate
  • Discuss with you at the start of the day what learning objectives you have for the day and review them at the end of the day to see how satisfied you are with the content and delivery
  • Never cancel at the last moment

Our approach to training

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

WHY CHOOSE TOTAL SUCCESS FOR YOUR TRAINING?

  • our lead trainers have over 18 year’s experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course (once confirmed) and will never cancel at the last moment
  • free subscription to our monthly training newsletter

PREVIOUS COMMENTS ABOUT OUR TRAINING FROM OUR DELEGATES

All comments below come from course evaluation forms from delegates that have attended our Open courses recently

  • “Very interactive and the workbook is ideal for reference of future information”
  • “Enthusiasm – Brilliant, Knowledge – Clearly knew his stuff!”
  • “Fantastic course”
  • “I liked the personal interaction linked to current workplace structure”
  • “Motivational techniques allow me to deal better with conflict”
  • “Well thought out & covered a range of key topics”
  • “In-depth techniques for probing answers”
  • “I learned all the techniques to reduce and manage stress”
  • “Kept a topic interesting that really shouldn’t be

 

Account Management

Advanced Presentation Skills

Appraisal Skills (CPD accredited)

Assertiveness Skills

Assertiveness and Managing Conflict

Coaching for Managers (CPD accredited)

Complaint Handling

Customer Service & Customer Care

Dealing With Difficult People (CPD accredited)

Delegation Skills

Disciplinary Procedures

Interviewing Skills

Interviewing Skills for the Interviewee

Introduction to Selling

High Impact Writing Skills

Letter Writing (CPD accredited)

Leadership & Team Building (CPD accredited)

Managing Meetings

Managing the Difficult Appraisal

Managing the Difficult Conversation

Managing the Difficult Employee

Mediation Skills (CPD accredited)

Negotiation Skills

New Manager Training course (CPD accredited)

Performance Management

PowerPoint Presentation Skills

Presentation Skills – 1 Day

Presentation Skills – 2 Day

Project Management for the Non-project Manager

Stress Management

Telesales & Telemarketing

Telephone Skills and Customer Care

Time Management

Time Management with Outlook

Train The Trainer -1 Day (CPD accredited)

Train The Trainer – 2 Day (CPD accredited)

 

Please click on any of the course titles for full course details, agendas and booking information.

Account Management  (one day)

The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members.

Appraisal skills CPD Accredited Course (one day) – updated to include new legislation

When it comes to employee performance appraisals, setting SMART objectives and giving constructive feedback are essential skills for any manager and our appraisal training courses show delegates how to carry out appraisal and performance reviews successfully.

Mar 04

Appraisal Skills – 1 day

March 4 at 9:30 am - 5:30 pm
Apr 01

Appraisal Skills – 1 day

April 1 at 9:30 am - 5:30 pm
Apr 29

Appraisal Skills – 1 day

April 29 at 9:30 am - 5:30 pm
May 27

Appraisal Skills – 1 day

May 27 at 9:30 am - 5:30 pm
May 27

Appraisal Skills – 1 day

May 27 at 9:30 am - 5:30 pm
Jun 24

Appraisal Skills – 1 day

June 24 at 9:30 am - 5:30 pm
Jul 22

Appraisal Skills – 1 day

July 22 at 9:30 am - 5:30 pm
Aug 19

Appraisal Skills – 1 day

August 19 at 9:30 am - 5:30 pm
Sep 16

Appraisal Skills – 1 day

September 16 at 9:30 am - 5:30 pm

Assertiveness Skills (one day)

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Check out our Assertiveness Training Seminar by clicking Here! – you will see lead trainer, Warren Wint, talk about recognising Assertive Passive and Aggressive behaviors

Fri 28

Assertiveness Skills – 1 day

February 28 at 9:30 am - 5:30 pm
Mar 17

Assertiveness Skills – 1 day

March 17 at 9:30 am - 5:30 pm
Mar 27

Assertiveness Skills – 1 day

March 27 at 9:30 am - 5:30 pm
Apr 14

Assertiveness Skills – 1 day

April 14 at 9:30 am - 5:30 pm
Apr 24

Assertiveness Skills – 1 day

April 24 at 9:30 am - 5:30 pm
May 12

Assertiveness Skills – 1 day

May 12 at 9:30 am - 5:30 pm
May 22

Assertiveness Skills – 1 day

May 22 at 9:30 am - 5:30 pm
Jun 09

Assertiveness Skills – 1 day

June 9 at 9:30 am - 5:30 pm
Jun 19

Assertiveness Skills – 1 day

June 19 at 9:30 am - 5:30 pm
Jul 07

Assertiveness Skills – 1 day

July 7 at 9:30 am - 5:30 pm

Assertiveness and managing conflict (one day)

Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result.

Fri 21

Assertiveness and Managing Conflict – 1 day

February 21 at 9:30 am - 5:30 pm
Mar 03

Assertiveness and Managing Conflict – 1 day

March 3 at 9:30 am - 5:30 pm
Mar 20

Assertiveness and Managing Conflict – 1 day

March 20 at 9:30 am - 5:30 pm
Mar 31

Assertiveness and Managing Conflict – 1 day

March 31 at 9:30 am - 5:30 pm
Apr 17

Assertiveness and Managing Conflict – 1 day

April 17 at 9:30 am - 5:30 pm
Apr 28

Assertiveness and Managing Conflict – 1 day

April 28 at 9:30 am - 5:30 pm
May 15

Assertiveness and Managing Conflict – 1 day

May 15 at 9:30 am - 5:30 pm
May 26

Assertiveness and Managing Conflict – 1 day

May 26 at 9:30 am - 5:30 pm
Jun 12

Assertiveness and Managing Conflict – 1 day

June 12 at 9:30 am - 5:30 pm
Jun 23

Assertiveness and Managing Conflict – 1 day

June 23 at 9:30 am - 5:30 pm

Coaching for managers CPD Accredited Course (one day)

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Mar 06

Coaching for Managers – 1 day

March 6 at 9:30 am - 5:30 pm
Mar 17

Coaching for Managers – 1 day

March 17 at 9:30 am - 5:30 pm
Apr 03

Coaching for Managers – 1 day

April 3 at 9:30 am - 5:30 pm
Apr 14

Coaching for Managers – 1 day

April 14 at 9:30 am - 5:30 pm
May 01

Coaching for Managers – 1 day

May 1 at 9:30 am - 5:30 pm
May 12

Coaching for Managers – 1 day

May 12 at 9:30 am - 5:30 pm
May 29

Coaching for Managers – 1 day

May 29 at 9:30 am - 5:30 pm
Jun 09

Coaching for Managers – 1 day

June 9 at 9:30 am - 5:30 pm
Jun 26

Coaching for Managers – 1 day

June 26 at 9:30 am - 5:30 pm
Jul 07

Coaching for Managers – 1 day

July 7 at 9:30 am - 5:30 pm

Customer Service and Customer Care (one day)

If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

Mar 05

Customer Service & Customer Care 1 day

March 5 at 9:30 am - 5:30 pm
Apr 02

Customer Service & Customer Care 1 day

April 2 at 9:30 am - 5:30 pm
Apr 30

Customer Service & Customer Care 1 day

April 30 at 9:30 am - 5:30 pm
May 28

Customer Service & Customer Care 1 day

May 28 at 9:30 am - 5:30 pm
Jun 25

Customer Service & Customer Care 1 day

June 25 at 9:30 am - 5:30 pm
Jul 23

Customer Service & Customer Care 1 day

July 23 at 9:30 am - 5:30 pm
Aug 20

Customer Service & Customer Care 1 day

August 20 at 9:30 am - 5:30 pm
Sep 17

Customer Service & Customer Care 1 day

September 17 at 9:30 am - 5:30 pm

Delegation Skills (one day)

Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.

Fri 28

Delegation Skills

February 28 at 9:30 am - 5:00 pm
Mar 09

Delegation Skills

March 9 at 9:30 am - 5:00 pm
Mar 27

Delegation Skills

March 27 at 9:30 am - 5:00 pm
Apr 06

Delegation Skills

April 6 at 9:30 am - 5:00 pm
Apr 24

Delegation Skills

April 24 at 9:30 am - 5:00 pm
May 22

Delegation Skills

May 22 at 9:30 am - 5:00 pm
Jun 01

Delegation Skills

June 1 at 9:30 am - 5:00 pm
Jun 29

Delegation Skills

June 29 at 9:30 am - 5:00 pm
Jul 17

Delegation Skills

July 17 at 9:30 am - 5:00 pm
Jul 27

Delegation Skills

July 27 at 9:30 am - 5:00 pm

Dealing with difficult people (one day)

Our dealing with difficult people courses covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people.

Thu 27

Dealing With Difficult People – 1 day

February 27 at 9:30 am - 5:30 pm
Mar 16

Dealing With Difficult People – 1 day

March 16 at 9:30 am - 5:30 pm
Mar 26

Dealing With Difficult People – 1 day

March 26 at 9:30 am - 5:30 pm
Apr 13

Dealing With Difficult People – 1 day

April 13 at 9:30 am - 5:30 pm
Apr 23

Dealing With Difficult People – 1 day

April 23 at 9:30 am - 5:30 pm
May 11

Dealing With Difficult People – 1 day

May 11 at 9:30 am - 5:30 pm
May 21

Dealing With Difficult People – 1 day

May 21 at 9:30 am - 5:30 pm
Jun 08

Dealing With Difficult People – 1 day

June 8 at 9:30 am - 5:30 pm
Jun 18

Dealing With Difficult People – 1 day

June 18 at 9:30 am - 5:30 pm
Jul 06

Dealing With Difficult People – 1 day

July 6 at 9:30 am - 5:30 pm

Disciplinary Procedures (one day) – updated to cover current legislation

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

Mon 24

Disciplinary Procedures – 1 day

February 24 at 9:30 am - 5:30 pm
Mar 13

Disciplinary Procedures – 1 day

March 13 at 9:30 am - 5:30 pm
Mar 23

Disciplinary Procedures – 1 day

March 23 at 9:30 am - 5:30 pm
Apr 10

Disciplinary Procedures – 1 day

April 10 at 9:30 am - 5:30 pm
Apr 20

Disciplinary Procedures – 1 day

April 20 at 9:30 am - 5:30 pm
May 08

Disciplinary Procedures – 1 day

May 8 at 9:30 am - 5:30 pm
May 18

Disciplinary Procedures – 1 day

May 18 at 9:30 am - 5:30 pm
Jun 05

Disciplinary Procedures – 1 day

June 5 at 9:30 am - 5:30 pm
Jun 15

Disciplinary Procedures – 1 day

June 15 at 9:30 am - 5:30 pm
Jul 03

Disciplinary Procedures – 1 day

July 3 at 9:30 am - 5:30 pm

High Impact Writing Skills (one day) – updates include writing e-mails

This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document to clients, directors and senior managers.

Tue 25

High Impact Writing Skills – 1 day training course

February 25 at 9:30 am - 5:30 pm
Mar 05
Mar 24
Apr 02
Apr 21
Apr 30
May 19
May 28
Jun 16
Jun 25

Interviewing skills (one day) – updated to cover current legislation

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

Mar 06

Interviewing Skills – 1 day

March 6 at 9:30 am - 5:30 pm
Mar 16

Interviewing Skills – 1 day

March 16 at 9:30 am - 5:30 pm
Apr 03

Interviewing Skills – 1 day

April 3 at 9:30 am - 5:30 pm
Apr 13

Interviewing Skills – 1 day

April 13 at 9:30 am - 5:30 pm
May 01

Interviewing Skills – 1 day

May 1 at 9:30 am - 5:30 pm
May 11

Interviewing Skills – 1 day

May 11 at 9:30 am - 5:30 pm
May 29

Interviewing Skills – 1 day

May 29 at 9:30 am - 5:30 pm
Jun 26

Interviewing Skills – 1 day

June 26 at 9:30 am - 5:30 pm
Jul 24

Interviewing Skills – 1 day

July 24 at 9:30 am - 5:30 pm
Aug 03

Interviewing Skills – 1 day

August 3 at 9:30 am - 5:30 pm

Interviewing skills for the Interviewee (one day) – updated to cover current legislation

Our one-day interviewing skills for the Interviewee is to teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and to enable delegates to evaluate the most effective ways of responding to questions

Mar 18

Interview skills for the interviewee

March 18 at 9:30 am - 5:30 pm
Apr 15

Interview skills for the interviewee

April 15 at 9:30 am - 5:30 pm
May 13

Interview skills for the interviewee

May 13 at 9:30 am - 5:30 pm
Jun 10

Interview skills for the interviewee

June 10 at 9:30 am - 5:30 pm
Jul 08

Interview skills for the interviewee

July 8 at 9:30 am - 5:30 pm
Aug 05

Interview skills for the Interviewee – 1 Day

August 5 at 9:30 am - 5:30 pm
Sep 02

Interview skills for the Interviewee – 1 Day

September 2 at 9:30 am - 5:30 pm
Sep 30

Interview skills for the Interviewee – 1 Day

September 30 at 9:30 am - 5:30 pm

Introduction to selling (one day)

If you want to get more customers buying your products and services your sales team must be able to use productive selling techniques; sales closing skills; be confident in answering objections; even down to dealing with difficult customers.

Mar 03

Introduction to Selling – 1 day

March 3 at 9:30 am - 5:30 pm
Mar 19

Introduction to Selling – 1 day

March 19 at 9:30 am - 5:30 pm
Mar 31

Introduction to Selling – 1 day

March 31 at 9:30 am - 5:30 pm
Apr 16

Introduction to Selling – 1 day

April 16 at 9:30 am - 5:30 pm
Apr 28

Introduction to Selling – 1 day

April 28 at 9:30 am - 5:30 pm
May 14

Introduction to Selling – 1 day

May 14 at 9:30 am - 5:30 pm
May 26

Introduction to Selling – 1 day

May 26 at 9:30 am - 5:30 pm
Jun 11

Introduction to Selling – 1 day

June 11 at 9:30 am - 5:30 pm
Jun 23

Introduction to Selling – 1 day

June 23 at 9:30 am - 5:30 pm
Jul 09

Introduction to Selling – 1 day

July 9 at 9:30 am - 5:30 pm

Leadership and team building CPD Accredited Course (one day)

Our team building workshops are packed full of useful teamwork training exercises, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders.

Mar 02

Leadership and Team Building – 1 day

March 2 at 9:30 am - 5:30 pm
Mar 19

Leadership and Team Building – 1 day

March 19 at 9:30 am - 5:30 pm
Mar 30

Leadership and Team Building – 1 day

March 30 at 9:30 am - 5:30 pm
Apr 16

Leadership and Team Building – 1 day

April 16 at 9:30 am - 5:30 pm
Apr 27

Leadership and Team Building – 1 day

April 27 at 9:30 am - 5:30 pm
May 14

Leadership and Team Building – 1 day

May 14 at 9:30 am - 5:30 pm
Jun 11

Leadership and Team Building – 1 day

June 11 at 9:30 am - 5:30 pm
Jun 22

Leadership and Team Building – 1 day

June 22 at 9:30 am - 5:30 pm
Jul 09

Leadership and Team Building – 1 day

July 9 at 9:30 am - 5:30 pm
Jul 20

Leadership and Team Building – 1 day

July 20 at 9:30 am - 5:30 pm

Letter and report writing (one day) – updates include writing e-mails

Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

Wed 26

Letter and Report Writing – 1 day

February 26 at 9:30 am - 5:30 pm
Mar 06

Email and Letter Writing – 1 day

March 6 at 9:30 am - 5:30 pm
Mar 09

Letter and Report Writing – 1 day

March 9 at 9:30 am - 5:30 pm
Mar 23

Email and Letter Writing – 1 day

March 23 at 9:30 am - 5:30 pm
Mar 25

Letter and Report Writing – 1 day

March 25 at 9:30 am - 5:30 pm
Apr 06

Letter and Report Writing – 1 day

April 6 at 9:30 am - 5:30 pm
Apr 22

Letter and Report Writing – 1 day

April 22 at 9:30 am - 5:30 pm
May 01

Email and Letter Writing – 1 day

May 1 at 9:30 am - 5:30 pm
May 20

Letter and Report Writing – 1 day

May 20 at 9:30 am - 5:30 pm
May 29

Email and Letter Writing – 1 day

May 29 at 9:30 am - 5:30 pm

Managing Meetings (one day)

This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend.

Wed 26

Managing Meetings

February 26 at 9:30 am - 5:30 pm
Mar 10

Managing Meetings

March 10 at 9:30 am - 5:30 pm
Mar 25

Managing Meetings

March 25 at 9:30 am - 5:30 pm
Apr 07

Managing Meetings

April 7 at 9:30 am - 5:30 pm
Apr 22

Managing Meetings

April 22 at 9:30 am - 5:30 pm
May 05

Managing Meetings

May 5 at 9:30 am - 5:30 pm
May 20

Managing Meetings

May 20 at 9:30 am - 5:30 pm
Jun 02

Managing Meetings

June 2 at 9:30 am - 5:30 pm
Jun 17

Managing Meetings

June 17 at 9:30 am - 5:30 pm
Jun 30

Managing Meetings

June 30 at 9:30 am - 5:30 pm

Managing the Difficult Appraisal (one day)

This course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance, behaviour or attitude.

Fri 28

Managing the Difficult Appraisal – 1 day

February 28 at 9:30 am - 5:30 pm
Mar 05

Managing the Difficult Appraisal – 1 day

March 5 at 9:30 am - 5:30 pm
Mar 27

Managing the Difficult Appraisal – 1 day

March 27 at 9:30 am - 5:30 pm
Apr 02

Managing the Difficult Appraisal – 1 day

April 2 at 9:30 am - 5:30 pm
Apr 24

Managing the Difficult Appraisal – 1 day

April 24 at 9:30 am - 5:30 pm
Apr 30

Managing the Difficult Appraisal – 1 day

April 30 at 9:30 am - 5:30 pm
May 22

Managing the Difficult Appraisal – 1 day

May 22 at 9:30 am - 5:30 pm
May 28

Managing the Difficult Appraisal – 1 day

May 28 at 9:30 am - 5:30 pm
Jun 19

Managing the Difficult Appraisal – 1 day

June 19 at 9:30 am - 5:30 pm
Jun 25

Managing the Difficult Appraisal – 1 day

June 25 at 9:30 am - 5:30 pm

Managing Difficult Employees (one day)

This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed.

Mar 16

Managing Difficult Employees – 1 Day

March 16 at 9:30 am - 5:30 pm
May 27

Managing Difficult Employees – 1 Day

May 27 at 9:30 am - 5:30 pm
Jun 24

Managing Difficult Employees – 1 Day

June 24 at 9:30 am - 5:30 pm
Jul 22

Managing Difficult Employees – 1 Day

July 22 at 9:30 am - 5:30 pm
Aug 19

Managing Difficult Employees – 1 Day

August 19 at 9:30 am - 5:30 pm
Sep 16

Managing Difficult Employees – 1 Day

September 16 at 9:30 am - 5:30 pm

Mediation skills CPD Accredited Course (one day)

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties.

Mar 18

Mediation Skills 1 day

March 18 at 9:30 am - 5:30 pm
Apr 15

Mediation Skills 1 day

April 15 at 9:30 am - 5:30 pm
May 13

Mediation Skills 1 day

May 13 at 9:30 am - 5:30 pm
Jun 10

Mediation Skills 1 day

June 10 at 9:30 am - 5:30 pm
Jul 08

Mediation Skills 1 day

July 8 at 9:30 am - 5:30 pm
Aug 05

Mediation Skills 1 day

August 5 at 9:30 am - 5:30 pm
Sep 02

Mediation Skills 1 day

September 2 at 9:30 am - 5:30 pm
Sep 30

Mediation Skills 1 day

September 30 at 9:30 am - 5:30 pm

Negotiation skills (one day)

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

Tue 25

Negotiation Skills – 1 day

February 25 at 9:30 am - 5:30 pm
Mar 11

Negotiation Skills – 1 day

March 11 at 9:30 am - 5:30 pm
Mar 24

Negotiation Skills – 1 day

March 24 at 9:30 am - 5:30 pm
Apr 08

Negotiation Skills – 1 day

April 8 at 9:30 am - 5:30 pm
Apr 21

Negotiation Skills – 1 day

April 21 at 9:30 am - 5:30 pm
May 06

Negotiation Skills – 1 day

May 6 at 9:30 am - 5:30 pm
May 19

Negotiation Skills – 1 day

May 19 at 9:30 am - 5:30 pm
Jun 03

Negotiation Skills – 1 day

June 3 at 9:30 am - 5:30 pm
Jun 16

Negotiation Skills – 1 day

June 16 at 9:30 am - 5:30 pm
Jul 01

Negotiation Skills – 1 day

July 1 at 9:30 am - 5:30 pm

Performance Management (one day)

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team.

Fri 21

Performance Management – 1 Day

February 21 at 9:30 am - 5:00 pm
Mar 04

Performance Management – 1 Day

March 4 at 9:30 am - 5:00 pm
Mar 20

Performance Management – 1 Day

March 20 at 9:30 am - 5:00 pm
Apr 01

Performance Management – 1 Day

April 1 at 9:30 am - 5:00 pm
Apr 17

Performance Management – 1 Day

April 17 at 9:30 am - 5:00 pm
Apr 29

Performance Management – 1 Day

April 29 at 9:30 am - 5:00 pm
May 15

Performance Management – 1 Day

May 15 at 9:30 am - 5:00 pm
May 27

Performance Management – 1 Day

May 27 at 9:30 am - 5:00 pm
Jun 12

Performance Management – 1 Day

June 12 at 9:30 am - 5:00 pm
Jun 24

Performance Management – 1 Day

June 24 at 9:30 am - 5:00 pm

Presentation skills CPD Accredited Course (one day)

The presentation seminars that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues.

Mar 13

Presentation Skills 1 day

March 13 at 9:30 am - 5:30 pm
May 08

Presentation Skills 1 day

May 8 at 9:30 am - 5:30 pm
Jun 05

Presentation Skills 1 day

June 5 at 9:30 am - 5:30 pm
Jul 03

Presentation Skills 1 day

July 3 at 9:30 am - 5:30 pm
Aug 28

Presentation Skills – 1 day

August 28 at 9:30 am - 5:30 pm
Sep 25

Presentation Skills – 1 day

September 25 at 9:30 am - 5:30 pm

Presentation skills CPD Accredited Course (two days)

Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully.

Mon 24

Presentation Skills 2 day

February 24 at 9:30 am - February 25 at 5:30 pm
Mar 23

Presentation Skills 2 day

March 23 at 9:30 am - March 24 at 5:30 pm
Apr 20

Presentation Skills 2 day

April 20 at 9:30 am - April 21 at 5:30 pm
May 18

Presentation Skills 2 day

May 18 at 9:30 am - May 19 at 5:30 pm
Jun 15

Presentation Skills 2 day

June 15 at 9:30 am - June 16 at 5:30 pm
Jul 13

Presentation Skills 2 day

July 13 at 9:30 am - July 14 at 5:30 pm
Aug 10

Presentation Skills 2 day

August 10 at 9:30 am - August 11 at 5:30 pm
Sep 07

Presentation Skills 2 day

September 7 at 9:30 am - September 8 at 5:30 pm

PowerPoint Presentation skills CPD Accredited Course (one day)

Our presentation skills workshops are designed not just to show delegates how to make a simple presentation: they are designed to show delegates how to create a successful presentation also maximising the applications of PowerPoint to make great presentations.

Mar 12

PowerPoint Presentation Skills – 1 day

March 12 at 9:30 am - 5:30 pm
Apr 09

PowerPoint Presentation Skills – 1 day

April 9 at 9:30 am - 5:30 pm
May 07

PowerPoint Presentation Skills – 1 day

May 7 at 9:30 am - 5:30 pm
Jun 04

PowerPoint Presentation Skills – 1 day

June 4 at 9:30 am - 5:30 pm
Jul 02

PowerPoint Presentation Skills – 1 day

July 2 at 9:30 am - 5:30 pm
Aug 27

PowerPoint Presentation Skills – 1 day

August 27 at 9:30 am - 5:30 pm
Sep 24

PowerPoint Presentation Skills – 1 day

September 24 at 9:30 am - 5:30 pm

Advanced Presentation skills CPD Accredited Course (one day)

Delegates who have taken our Presentation Courses have expressed how much they enjoyed the variety in our presentation skills training and now feel confident to present in any situation.

Mon 24

Advanced Presentation Skills – 1 day

February 24 at 9:30 am - 5:30 pm
Mar 10

Advanced Presentation Skills – 1 day

March 10 at 9:30 am - 5:30 pm
Mar 23

Advanced Presentation Skills – 1 day

March 23 at 9:30 am - 5:30 pm
Apr 07

Advanced Presentation Skills – 1 day

April 7 at 9:30 am - 5:30 pm
Apr 20

Advanced Presentation Skills – 1 day

April 20 at 9:30 am - 5:30 pm
May 05

Advanced Presentation Skills – 1 day

May 5 at 9:30 am - 5:30 pm
May 18

Advanced Presentation Skills – 1 day

May 18 at 9:30 am - 5:30 pm
Jun 02

Advanced Presentation Skills – 1 day

June 2 at 9:30 am - 5:30 pm
Jun 15

Advanced Presentation Skills – 1 day

June 15 at 9:30 am - 5:30 pm
Jun 30

Advanced Presentation Skills – 1 day

June 30 at 9:30 am - 5:30 pm

Project Management for non-project managers (one day)

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques. This course is also a great option if you seek project management for junior staff in the workplace as it will informatively aid staff in planning successful projects.

Mar 12
Apr 09
May 07
Jun 04
Jul 02
Sep 24

Project management for non-project managers – 1 day

September 24 at 9:30 am - 5:30 pm

Stress Management (one day)

Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it.  Our courses have a proven track record in stress reduction and managing stress at work.

Mar 02

Stress Management – 1 day

March 2 at 9:30 am - 5:30 pm
Mar 18

Stress Management – 1 day

March 18 at 9:30 am - 5:30 pm
Mar 30

Stress Management – 1 day

March 30 at 9:30 am - 5:30 pm
Apr 15

Stress Management – 1 day

April 15 at 9:30 am - 5:30 pm
Apr 27

Stress Management – 1 day

April 27 at 9:30 am - 5:30 pm
May 13

Stress Management – 1 day

May 13 at 9:30 am - 5:30 pm
Jun 10

Stress Management – 1 day

June 10 at 9:30 am - 5:30 pm
Jun 22

Stress Management – 1 day

June 22 at 9:30 am - 5:30 pm
Jul 08

Stress Management – 1 day

July 8 at 9:30 am - 5:30 pm
Jul 20

Stress Management – 1 day

July 20 at 9:30 am - 5:30 pm

Telesales and Telemarketing (one day)

Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

Mar 13

Telesales and Telemarketing – 1 day

March 13 at 9:30 am - 5:30 pm
Apr 10

Telesales and Telemarketing – 1 day

April 10 at 9:30 am - 5:30 pm
May 08

Telesales and Telemarketing – 1 day

May 8 at 9:30 am - 5:30 pm
Jun 05

Telesales and Telemarketing – 1 day

June 5 at 9:30 am - 5:30 pm
Jul 03

Telesales and Telemarketing – 1 day

July 3 at 9:30 am - 5:30 pm
Jul 31

Telesales and Telemarketing – 1 day

July 31 at 9:30 am - 5:30 pm
Aug 28

Telesales and Telemarketing – 1 day

August 28 at 9:30 am - 5:30 pm
Sep 25

Telesales and Telemarketing – 1 day

September 25 at 9:30 am - 5:30 pm

Telephone skills and customer care (one day)

For those who’s customer service training requires tips and techniques in both telephone and face to face skills in handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties we also provide a Customer Service and Customer Care training course that deals with these types of customers.

Mar 11

Telephone Skills and Customer Care – 1 day

March 11 at 9:30 am - 5:30 pm
Apr 08

Telephone Skills and Customer Care – 1 day

April 8 at 9:30 am - 5:30 pm
May 06
Jun 03

Telephone Skills and Customer Care – 1 day

June 3 at 9:30 am - 5:30 pm
Jul 01

Telephone Skills and Customer Care – 1 day

July 1 at 9:30 am - 5:30 pm
Jul 29

Telephone Skills and Customer Care – 1 day

July 29 at 9:30 am - 5:30 pm
Aug 26

Telephone Skills and Customer Care – 1 day

August 26 at 9:30 am - 5:30 pm
Sep 23

Telephone Skills and Customer Care – 1 day

September 23 at 9:30 am - 5:30 pm

Time Management CPD Accredited Course (one day)

Time management is actually self management. It’s interesting that the skills we need to manage others are the same skills we need to manage ourselves: the ability to plan, delegate, organise, direct and control.

Check out our Time Management Training Seminar by clicking Here, where you will be able to receive Time Management Tips from lead trainer, Warren Wint

Mar 03

Time Management – 1 day

March 3 at 9:30 am - 5:30 pm
Mar 17

Time Management – 1 day

March 17 at 9:30 am - 5:30 pm
Mar 25

Time Management – 1 day

March 25 at 9:30 am - 5:30 pm
Mar 31

Time Management – 1 day

March 31 at 9:30 am - 5:30 pm
Apr 03

Time Management – 1 day

April 3 at 9:30 am - 5:30 pm
Apr 14

Time Management – 1 day

April 14 at 9:30 am - 5:30 pm
Apr 20

Time Management – 1 day

April 20 at 9:30 am - 5:30 pm
Apr 28

Time Management – 1 day

April 28 at 9:30 am - 5:30 pm
Apr 29

Time Management – 1 day

April 29 at 9:30 am - 5:30 pm
May 12

Time Management – 1 day

May 12 at 9:30 am - 5:30 pm

Time Management working with Microsoft Outlook (one day)

Time management training courses and workshops will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Mar 19

Time Management with Microsoft Outlook – 1 day

March 19 at 9:30 am - 5:30 pm
Apr 16

Time Management with Microsoft Outlook – 1 day

April 16 at 9:30 am - 5:30 pm
May 14
Jun 11
Jul 09
Aug 06

Time Management with Microsoft Outlook – 1 day

August 6 at 9:30 am - 5:30 pm
Sep 03

Time Management with Microsoft Outlook – 1 day

September 3 at 9:30 am - 5:30 pm
Oct 01

Time Management with Microsoft Outlook – 1 day

October 1 at 9:30 am - 5:30 pm

Management Training / New Manager (two days)

This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager.

Wed 26

The New Manager – 2 day

February 26 at 9:30 am - February 27 at 5:30 pm
Mar 25

The New Manager – 2 day

March 25 at 9:30 am - March 26 at 5:30 pm
Apr 15

The New Manager – 2 day

April 15 at 9:30 am - April 16 at 5:30 pm
Apr 22

The New Manager – 2 day

April 22 at 9:30 am - April 23 at 5:30 pm
May 20

The New Manager – 2 day

May 20 at 9:30 am - May 21 at 5:30 pm
Jun 17

The New Manager – 2 day

June 17 at 9:30 am - June 18 at 5:30 pm
Jul 15

The New Manager – 2 day

July 15 at 9:30 am - July 16 at 5:30 pm
Aug 12

The New Manager – 2 day

August 12 at 9:30 am - August 13 at 5:30 pm
Sep 09

The New Manager – 2 day

September 9 at 9:30 am - September 10 at 5:30 pm

Training the trainer CPD Accredited Course (one day)

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

Fri 21

Training the Trainer – 1 day

February 21 at 9:30 am - 5:30 pm
Mar 02

Training the Trainer – 1 day

March 2 at 9:30 am - 5:30 pm
Mar 20

Training the Trainer – 1 day

March 20 at 9:30 am - 5:30 pm
Mar 30

Training the Trainer – 1 day

March 30 at 9:30 am - 5:30 pm
Apr 17

Training the Trainer – 1 day

April 17 at 9:30 am - 5:30 pm
Apr 27

Training the Trainer – 1 day

April 27 at 9:30 am - 5:30 pm
May 15

Training the Trainer – 1 day

May 15 at 9:30 am - 5:30 pm
Jun 12

Training the Trainer – 1 day

June 12 at 9:30 am - 5:30 pm
Jul 10

Training the Trainer – 1 day

July 10 at 9:30 am - 5:30 pm
Jul 20

Training the Trainer – 1 day

July 20 at 9:30 am - 5:30 pm

Training the trainer (Two day) – CPD Accredited and Certified Course

This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

Mar 19

Training the Trainer – 2 day

March 19 at 9:30 am - March 20 at 5:30 pm
Apr 08

Training the Trainer – 2 day

April 8 at 9:30 am - April 9 at 5:30 pm
May 06

Training the Trainer – 2 day

May 6 at 9:30 am - May 7 at 5:30 pm
Jun 03

Training the Trainer – 2 day

June 3 at 9:30 am - June 4 at 5:30 pm
Jul 01

Training the Trainer – 2 day

July 1 at 9:30 am - July 2 at 5:30 pm
Jul 29

Training the Trainer – 2 day

July 29 at 9:30 am - July 30 at 5:30 pm
Aug 26

Training the Trainer – 2 day

August 26 at 9:30 am - August 27 at 5:30 pm
Sep 23

Training the Trainer – 2 day

September 23 at 9:30 am - September 24 at 5:30 pm

 

CPD (Continuous Personal or Professional Development Courses) Courses

We are now offering a wide selection of CPD Courses – to find out more click here!

Open Courses – £295 + VAT (discounted from £345 + VAT)