Open Courses

We provide a comprehensive programme of Open courses. Once you have decided on the course you need you can click and book the dates you require and then leave the rest up to us.

You can book online or we can send you a booking form by email. Once your course has been confirmed we will:

  • Confirm the date/s booked
  • Send you your course agenda and itinerary. This will include all course preparations.
  • Include a Pre-course questionnaire for you to complete and bring with you on the day
  • Remind you 5 working days before the course
  • Issue with comprehensive details about the venue and directions
  • Issue you with a course certificate of CPD accreditation (if applicable) or an attendance certificate
  • Discuss with you at the start of the day what learning objectives you have for the day and review them at the end of the day to see how satisfied you are with the content and delivery
  • Never cancel at the last moment

Our approach to training

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

WHY CHOOSE TOTAL SUCCESS FOR YOUR TRAINING?

  • our lead trainers have over 18 year’s experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course (once confirmed) and will never cancel at the last moment
  • free subscription to our monthly training newsletter

PREVIOUS COMMENTS ABOUT OUR TRAINING FROM OUR DELEGATES

All comments below come from course evaluation forms from delegates that have attended our Open courses recently

  • “Very interactive and the workbook is ideal for reference of future information”
  • “Enthusiasm – Brilliant, Knowledge – Clearly knew his stuff!”
  • “Fantastic course”
  • “I liked the personal interaction linked to current workplace structure”
  • “Motivational techniques allow me to deal better with conflict”
  • “Well thought out & covered a range of key topics”
  • “In-depth techniques for probing answers”
  • “I learned all the techniques to reduce and manage stress”
  • “Kept a topic interesting that really shouldn’t be

 

Account Management

Advanced Presentation Skills

Appraisal Skills (CPD accredited)

Assertiveness Skills

Assertiveness and Managing Conflict

Coaching for Managers (CPD accredited)

Complaint Handling

Customer Service & Customer Care

Dealing With Difficult People (CPD accredited)

Delegation Skills

Disciplinary Procedures

Interviewing Skills

Interviewing Skills for the Interviewee

Introduction to Selling

High Impact Writing Skills

Letter Writing (CPD accredited)

Leadership & Team Building (CPD accredited)

Managing Meetings

Managing the Difficult Appraisal

Managing the Difficult Conversation

Managing the Difficult Employee

Mediation Skills (CPD accredited)

Negotiation Skills

New Manager Training course (CPD accredited)

Performance Management

PowerPoint Presentation Skills

Presentation Skills – 1 Day

Presentation Skills – 2 Day

Project Management for the Non-project Manager

Stress Management

Telesales & Telemarketing

Telephone Skills and Customer Care

Time Management

Time Management with Outlook

Train The Trainer -1 Day (CPD accredited)

Train The Trainer – 2 Day (CPD accredited)

 

Please click on any of the course titles for full course details, agendas and booking information.

Account Management  (one day)

The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members.

Appraisal skills CPD Accredited Course (one day) – updated to include new legislation

When it comes to employee performance appraisals, setting SMART objectives and giving constructive feedback are essential skills for any manager and our appraisal training courses show delegates how to carry out appraisal and performance reviews successfully.

Oct 16

Appraisal Skills – 1 day

October 16 at 9:30 am - 5:30 pm
Nov 13

Appraisal Skills – 1 day

November 13 at 9:30 am - 5:30 pm
Dec 11

Appraisal Skills – 1 day

December 11 at 9:30 am - 5:30 pm
Jan 08

Appraisal Skills – 1 day

08/01/20 at 9:30 am - 5:30 pm
Feb 05

Appraisal Skills – 1 day

05/02/20 at 9:30 am - 5:30 pm
Mar 04

Appraisal Skills – 1 day

04/03/20 at 9:30 am - 5:30 pm
May 27

Appraisal Skills – 1 day

27/05/20 at 9:30 am - 5:30 pm

Assertiveness Skills (one day)

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Check out our Assertiveness Training Seminar by clicking Here! – you will see lead trainer, Warren Wint, talk about recognising Assertive Passive and Aggressive behaviors

Oct 11

Assertiveness Skills – 1 day

October 11 at 9:30 am - 5:30 pm
Oct 29

Assertiveness Skills – 1 day

October 29 at 9:30 am - 5:30 pm
Nov 08

Assertiveness Skills – 1 day

November 8 at 9:30 am - 5:30 pm
Nov 26

Assertiveness Skills – 1 day

November 26 at 9:30 am - 5:30 pm
Dec 06

Assertiveness Skills – 1 day

December 6 at 9:30 am - 5:30 pm
Dec 24

Assertiveness Skills – 1 day

December 24 at 9:30 am - 5:30 pm
Jan 03

Assertiveness Skills – 1 day

03/01/20 at 9:30 am - 5:30 pm
Jan 21

Assertiveness Skills – 1 day

21/01/20 at 9:30 am - 5:30 pm
Jan 31

Assertiveness Skills – 1 day

31/01/20 at 9:30 am - 5:30 pm
Feb 18

Assertiveness Skills – 1 day

18/02/20 at 9:30 am - 5:30 pm

Assertiveness and managing conflict (one day)

Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result.

Oct 04

Assertiveness and Managing Conflict – 1 day

October 4 at 9:30 am - 5:30 pm
Oct 15

Assertiveness and Managing Conflict – 1 day

October 15 at 9:30 am - 5:30 pm
Nov 12

Assertiveness and Managing Conflict – 1 day

November 12 at 9:30 am - 5:30 pm
Nov 29

Assertiveness and Managing Conflict – 1 day

November 29 at 9:30 am - 5:30 pm
Dec 10

Assertiveness and Managing Conflict – 1 day

December 10 at 9:30 am - 5:30 pm
Dec 27

Assertiveness and Managing Conflict – 1 day

December 27 at 9:30 am - 5:30 pm
Jan 07

Assertiveness and Managing Conflict – 1 day

07/01/20 at 9:30 am - 5:30 pm
Jan 24

Assertiveness and Managing Conflict – 1 day

24/01/20 at 9:30 am - 5:30 pm
Feb 04

Assertiveness and Managing Conflict – 1 day

04/02/20 at 9:30 am - 5:30 pm
Feb 21

Assertiveness and Managing Conflict – 1 day

21/02/20 at 9:30 am - 5:30 pm

Coaching for managers CPD Accredited Course (one day)

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Fri 20

Coaching for Managers – 1 day

September 20 at 9:30 am - 5:30 pm
Oct 01

Coaching for Managers – 1 day

October 1 at 9:30 am - 5:30 pm
Oct 18

Coaching for Managers – 1 day

October 18 at 9:30 am - 5:30 pm
Oct 29

Coaching for Managers – 1 day

October 29 at 9:30 am - 5:30 pm
Nov 15

Coaching for Managers – 1 day

November 15 at 9:30 am - 5:30 pm
Nov 26

Coaching for Managers – 1 day

November 26 at 9:30 am - 5:30 pm
Dec 13

Coaching for Managers – 1 day

December 13 at 9:30 am - 5:30 pm
Jan 10

Coaching for Managers – 1 day

10/01/20 at 9:30 am - 5:30 pm
Jan 21

Coaching for Managers – 1 day

21/01/20 at 9:30 am - 5:30 pm
Feb 07

Coaching for Managers – 1 day

07/02/20 at 9:30 am - 5:30 pm

Customer Service and Customer Care (one day)

If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

Dec 11

Customer Service & Customer Care 1 day

December 11 at 9:30 am - 5:30 pm
Jan 08

Customer Service & Customer Care 1 day

08/01/20 at 9:30 am - 5:30 pm
Feb 05

Customer Service & Customer Care 1 day

05/02/20 at 9:30 am - 5:30 pm
Mar 04

Customer Service & Customer Care 1 day

04/03/20 at 9:30 am - 5:30 pm
Apr 29

Customer Service & Customer Care 1 day

29/04/20 at 9:30 am - 5:30 pm
May 27

Customer Service & Customer Care 1 day

27/05/20 at 9:30 am - 5:30 pm

Delegation Skills (one day)

Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.

Mon 23

Delegation Skills

September 23 at 9:30 am - 5:00 pm
Dec 06

Delegation Skills

December 6 at 9:30 am - 5:00 pm
Dec 12

Delegation Skills

December 12 at 9:30 am - 5:00 pm
Dec 16

Delegation Skills

December 16 at 9:30 am - 5:00 pm
Jan 03

Delegation Skills

03/01/20 at 9:30 am - 5:00 pm
Jan 13

Delegation Skills

13/01/20 at 9:30 am - 5:00 pm
Jan 31

Delegation Skills

31/01/20 at 9:30 am - 5:00 pm
Feb 10

Delegation Skills

10/02/20 at 9:30 am - 5:00 pm
Feb 28

Delegation Skills

28/02/20 at 9:30 am - 5:00 pm
Mar 09

Delegation Skills

09/03/20 at 9:30 am - 5:00 pm

Dealing with difficult people (one day)

Our dealing with difficult people courses covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people.

Mon 30

Dealing With Difficult People – 1 day

September 30 at 9:30 am - 5:30 pm
Oct 10

Dealing With Difficult People – 1 day

October 10 at 9:30 am - 5:30 pm
Oct 28

Dealing With Difficult People – 1 day

October 28 at 9:30 am - 5:30 pm
Nov 07

Dealing With Difficult People – 1 day

November 7 at 9:30 am - 5:30 pm
Nov 25

Dealing With Difficult People – 1 day

November 25 at 9:30 am - 5:30 pm
Dec 23

Dealing With Difficult People – 1 day

December 23 at 9:30 am - 5:30 pm
Jan 02

Dealing With Difficult People – 1 day

02/01/20 at 9:30 am - 5:30 pm
Jan 20

Dealing With Difficult People – 1 day

20/01/20 at 9:30 am - 5:30 pm
Jan 30

Dealing With Difficult People – 1 day

30/01/20 at 9:30 am - 5:30 pm
Feb 17

Dealing With Difficult People – 1 day

17/02/20 at 9:30 am - 5:30 pm

Disciplinary Procedures (one day) – updated to cover current legislation

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

Fri 27

Disciplinary Procedures – 1 day

September 27 at 9:30 am - 5:30 pm
Oct 07

Disciplinary Procedures – 1 day

October 7 at 9:30 am - 5:30 pm
Oct 25

Disciplinary Procedures – 1 day

October 25 at 9:30 am - 5:30 pm
Nov 04

Disciplinary Procedures – 1 day

November 4 at 9:30 am - 5:30 pm
Nov 22

Disciplinary Procedures – 1 day

November 22 at 9:30 am - 5:30 pm
Dec 02

Disciplinary Procedures – 1 day

December 2 at 9:30 am - 5:30 pm
Dec 20

Disciplinary Procedures – 1 day

December 20 at 9:30 am - 5:30 pm
Dec 30

Disciplinary Procedures – 1 day

December 30 at 9:30 am - 5:30 pm
Jan 17

Disciplinary Procedures – 1 day

17/01/20 at 9:30 am - 5:30 pm
Jan 27

Disciplinary Procedures – 1 day

27/01/20 at 9:30 am - 5:30 pm

High Impact Writing Skills (one day) – updates include writing e-mails

This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document to clients, directors and senior managers.

Thu 19

High Impact Writing Skills – 1 day training course

September 19 at 9:30 am - 5:30 pm
Oct 08
Nov 05
Nov 14

High Impact Writing Skills – 1 day training course

November 14 at 9:30 am - 5:30 pm
Dec 03
Dec 12

High Impact Writing Skills – 1 day training course

December 12 at 9:30 am - 5:30 pm
Jan 09
Jan 28
Feb 06
Feb 25

Interviewing skills (one day) – updated to cover current legislation

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

Fri 20

Interviewing Skills – 1 day

September 20 at 9:30 am - 5:30 pm
Mon 30

Interviewing Skills – 1 day

September 30 at 9:30 am - 5:30 pm
Oct 28

Interviewing Skills – 1 day

October 28 at 9:30 am - 5:30 pm
Nov 15

Interviewing Skills – 1 day

November 15 at 9:30 am - 5:30 pm
Nov 25

Interviewing Skills – 1 day

November 25 at 9:30 am - 5:30 pm
Dec 13

Interviewing Skills – 1 day

December 13 at 9:30 am - 5:30 pm
Dec 23

Interviewing Skills – 1 day

December 23 at 9:30 am - 5:30 pm
Jan 10

Interviewing Skills – 1 day

10/01/20 at 9:30 am - 5:30 pm
Jan 20

Interviewing Skills – 1 day

20/01/20 at 9:30 am - 5:30 pm
Feb 07

Interviewing Skills – 1 day

07/02/20 at 9:30 am - 5:30 pm

Interviewing skills for the Interviewee (one day) – updated to cover current legislation

Our one-day interviewing skills for the Interviewee is to teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and to enable delegates to evaluate the most effective ways of responding to questions

Oct 02

Interview skills for the interviewee

October 2 at 9:30 am - 5:30 pm
Oct 30

Interview skills for the interviewee

October 30 at 9:30 am - 5:30 pm
Nov 27

Interview skills for the interviewee

November 27 at 9:30 am - 5:30 pm
Jan 22

Interview skills for the interviewee

22/01/20 at 9:30 am - 5:30 pm
Feb 19

Interview skills for the interviewee

19/02/20 at 9:30 am - 5:30 pm
Mar 18

Interview skills for the interviewee

18/03/20 at 9:30 am - 5:30 pm
Apr 15

Interview skills for the interviewee

15/04/20 at 9:30 am - 5:30 pm
May 13

Interview skills for the interviewee

13/05/20 at 9:30 am - 5:30 pm

Introduction to selling (one day)

If you want to get more customers buying your products and services your sales team must be able to use productive selling techniques; sales closing skills; be confident in answering objections; even down to dealing with difficult customers.

Fri 20

Introduction to Selling – 1 day

September 20 at 9:30 am - 5:30 pm
Oct 03

Introduction to Selling – 1 day

October 3 at 9:30 am - 5:30 pm
Oct 15

Introduction to Selling – 1 day

October 15 at 9:30 am - 5:30 pm
Oct 18

Introduction to Selling – 1 day

October 18 at 9:30 am - 5:30 pm
Nov 28

Introduction to Selling – 1 day

November 28 at 9:30 am - 5:30 pm
Dec 13

Introduction to Selling – 1 day

December 13 at 9:30 am - 5:30 pm
Jan 07

Introduction to Selling – 1 day

07/01/20 at 9:30 am - 5:30 pm
Jan 23

Introduction to Selling – 1 day

23/01/20 at 9:30 am - 5:30 pm
Feb 04

Introduction to Selling – 1 day

04/02/20 at 9:30 am - 5:30 pm
Feb 20

Introduction to Selling – 1 day

20/02/20 at 9:30 am - 5:30 pm

Leadership and team building CPD Accredited Course (one day)

Our team building workshops are packed full of useful teamwork training exercises, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders.

Oct 03

Leadership and Team Building – 1 day

October 3 at 9:30 am - 5:30 pm
Oct 31

Leadership and Team Building – 1 day

October 31 at 9:30 am - 5:30 pm
Nov 11

Leadership and Team Building – 1 day

November 11 at 9:30 am - 5:30 pm
Nov 28

Leadership and Team Building – 1 day

November 28 at 9:30 am - 5:30 pm
Dec 09

Leadership and Team Building – 1 day

December 9 at 9:30 am - 5:30 pm
Jan 06

Leadership and Team Building – 1 day

06/01/20 at 9:30 am - 5:30 pm
Jan 23

Leadership and Team Building – 1 day

23/01/20 at 9:30 am - 5:30 pm
Feb 03

Leadership and Team Building – 1 day

03/02/20 at 9:30 am - 5:30 pm
Feb 20

Leadership and Team Building – 1 day

20/02/20 at 9:30 am - 5:30 pm
Mar 02

Leadership and Team Building – 1 day

02/03/20 at 9:30 am - 5:30 pm

Letter and report writing (one day) – updates include writing e-mails

Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

Mon 23

Letter and Report Writing – 1 day

September 23 at 9:30 am - 5:30 pm
Oct 09

Letter and Report Writing – 1 day

October 9 at 9:30 am - 5:30 pm
Oct 21

Letter and Report Writing – 1 day

October 21 at 9:30 am - 5:30 pm
Nov 06

Letter and Report Writing – 1 day

November 6 at 9:30 am - 5:30 pm
Nov 18

Letter and Report Writing – 1 day

November 18 at 9:30 am - 5:30 pm
Dec 04

Letter and Report Writing – 1 day

December 4 at 9:30 am - 5:30 pm
Dec 16

Letter and Report Writing – 1 day

December 16 at 9:30 am - 5:30 pm
Jan 01

Letter and Report Writing – 1 day

01/01/20 at 9:30 am - 5:30 pm
Jan 13

Letter and Report Writing – 1 day

13/01/20 at 9:30 am - 5:30 pm
Jan 29

Letter and Report Writing – 1 day

29/01/20 at 9:30 am - 5:30 pm

Managing Meetings (one day)

This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend.

Tue 24

Managing Meetings

September 24 at 9:30 am - 5:30 pm
Oct 09

Managing Meetings

October 9 at 9:30 am - 5:30 pm
Oct 22

Managing Meetings

October 22 at 9:30 am - 5:30 pm
Nov 06

Managing Meetings

November 6 at 9:30 am - 5:30 pm
Nov 19

Managing Meetings

November 19 at 9:30 am - 5:30 pm
Dec 04

Managing Meetings

December 4 at 9:30 am - 5:30 pm
Dec 17

Managing Meetings

December 17 at 9:30 am - 5:30 pm
Jan 14

Managing Meetings

14/01/20 at 9:30 am - 5:30 pm
Jan 29

Managing Meetings

29/01/20 at 9:30 am - 5:30 pm
Feb 11

Managing Meetings

11/02/20 at 9:30 am - 5:30 pm

Managing the Difficult Appraisal (one day)

This course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance, behaviour or attitude.

Dec 12

Managing the Difficult Appraisal – 1 day

December 12 at 9:30 am - 5:30 pm
Dec 16

Managing the Difficult Appraisal – 1 day

December 16 at 9:30 am - 5:30 pm

Managing Difficult Employees (one day)

This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed.

Mon 30

Managing Difficult Employees – 1 Day

September 30 at 9:30 am - 5:30 pm
Oct 28

Managing Difficult Employees – 1 Day

October 28 at 9:30 am - 5:30 pm

Mediation skills CPD Accredited Course (one day)

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties.

Oct 02

Mediation Skills 1 day

October 2 at 9:30 am - 5:30 pm
Oct 30

Mediation Skills 1 day

October 30 at 9:30 am - 5:30 pm
Nov 27

Mediation Skills 1 day

November 27 at 9:30 am - 5:30 pm

Negotiation skills (one day)

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

Wed 25

Negotiation Skills – 1 day

September 25 at 9:30 am - 5:30 pm
Oct 08

Negotiation Skills – 1 day

October 8 at 9:30 am - 5:30 pm
Oct 23

Negotiation Skills – 1 day

October 23 at 9:30 am - 5:30 pm
Nov 05

Negotiation Skills – 1 day

November 5 at 9:30 am - 5:30 pm
Nov 20

Negotiation Skills – 1 day

November 20 at 9:30 am - 5:30 pm
Dec 03

Negotiation Skills – 1 day

December 3 at 9:30 am - 5:30 pm
Dec 18

Negotiation Skills – 1 day

December 18 at 9:30 am - 5:30 pm

Performance Management (one day)

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team.

Oct 04

Performance Management – 1 Day

October 4 at 9:30 am - 5:00 pm
Oct 16

Performance Management – 1 Day

October 16 at 9:30 am - 5:00 pm
Nov 01

Performance Management – 1 Day

November 1 at 9:30 am - 5:00 pm
Nov 13

Performance Management – 1 Day

November 13 at 9:30 am - 5:00 pm
Nov 29

Performance Management – 1 Day

November 29 at 9:30 am - 5:00 pm
Dec 11

Performance Management – 1 Day

December 11 at 9:30 am - 5:00 pm
Dec 27

Performance Management – 1 Day

December 27 at 9:30 am - 5:00 pm

Presentation skills CPD Accredited Course (one day)

The presentation seminars that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues.

Fri 27

Presentation Skills 1 day

September 27 at 9:30 am - 5:30 pm
Oct 25

Presentation Skills 1 day

October 25 at 9:30 am - 5:30 pm
Dec 20

Presentation Skills 1 day

December 20 at 9:30 am - 5:30 pm

Presentation skills CPD Accredited Course (two days)

Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully.

Oct 07

Presentation Skills 2 day

October 7 at 9:30 am - October 8 at 5:30 pm
Nov 04

Presentation Skills 2 day

November 4 at 9:30 am - November 5 at 5:30 pm
Dec 02

Presentation Skills 2 day

December 2 at 9:30 am - December 3 at 5:30 pm
Dec 30

Presentation Skills 2 day

December 30 at 9:30 am - December 31 at 5:30 pm

PowerPoint Presentation skills CPD Accredited Course (one day)

Our presentation skills workshops are designed not just to show delegates how to make a simple presentation: they are designed to show delegates how to create a successful presentation also maximising the applications of PowerPoint to make great presentations.

Dec 19

PowerPoint Presentation Skills – 1 day

December 19 at 9:30 am - 5:30 pm

Advanced Presentation skills CPD Accredited Course (one day)

Delegates who have taken our Presentation Courses have expressed how much they enjoyed the variety in our presentation skills training and now feel confident to present in any situation.

Tue 24

Advanced Presentation Skills – 1 day

September 24 at 9:30 am - 5:30 pm
Oct 07

Advanced Presentation Skills – 1 day

October 7 at 9:30 am - 5:30 pm
Oct 22

Advanced Presentation Skills – 1 day

October 22 at 9:30 am - 5:30 pm
Nov 04

Advanced Presentation Skills – 1 day

November 4 at 9:30 am - 5:30 pm
Nov 19

Advanced Presentation Skills – 1 day

November 19 at 9:30 am - 5:30 pm
Dec 02

Advanced Presentation Skills – 1 day

December 2 at 9:30 am - 5:30 pm
Dec 17

Advanced Presentation Skills – 1 day

December 17 at 9:30 am - 5:30 pm
Dec 30

Advanced Presentation Skills – 1 day

December 30 at 9:30 am - 5:30 pm
Jan 14

Advanced Presentation Skills – 1 day

14/01/20 at 9:30 am - 5:30 pm
Jan 27

Advanced Presentation Skills – 1 day

27/01/20 at 9:30 am - 5:30 pm

Project Management for non-project managers (one day)

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques. This course is also a great option if you seek project management for junior staff in the workplace as it will informatively aid staff in planning successful projects.

Dec 19

Stress Management (one day)

Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it.  Our courses have a proven track record in stress reduction and managing stress at work.

Oct 02

Stress Management – 1 day

October 2 at 9:30 am - 5:30 pm
Oct 14

Stress Management – 1 day

October 14 at 9:30 am - 5:30 pm
Oct 30

Stress Management – 1 day

October 30 at 9:30 am - 5:30 pm
Nov 11

Stress Management – 1 day

November 11 at 9:30 am - 5:30 pm
Nov 27

Stress Management – 1 day

November 27 at 9:30 am - 5:30 pm
Dec 09

Stress Management – 1 day

December 9 at 9:30 am - 5:30 pm

Telesales and Telemarketing (one day)

Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

Dec 20

Telesales and Telemarketing – 1 day

December 20 at 9:30 am - 5:30 pm

Telephone skills and customer care (one day)

For those who’s customer service training requires tips and techniques in both telephone and face to face skills in handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties we also provide a Customer Service and Customer Care training course that deals with these types of customers.

Dec 18

Telephone Skills and Customer Care – 1 day

December 18 at 9:30 am - 5:30 pm

Time Management CPD Accredited Course (one day)

Time management is actually self management. It’s interesting that the skills we need to manage others are the same skills we need to manage ourselves: the ability to plan, delegate, organise, direct and control.

Check out our Time Management Training Seminar by clicking Here, where you will be able to receive Time Management Tips from lead trainer, Warren Wint

Oct 01

Time Management – 1 day

October 1 at 9:30 am - 5:30 pm
Oct 15

Time Management – 1 day

October 15 at 9:30 am - 5:30 pm
Oct 29

Time Management – 1 day

October 29 at 9:30 am - 5:30 pm
Nov 12

Time Management – 1 day

November 12 at 9:30 am - 5:30 pm
Nov 26

Time Management – 1 day

November 26 at 9:30 am - 5:30 pm
Dec 10

Time Management – 1 day

December 10 at 9:30 am - 5:30 pm
Dec 24

Time Management – 1 day

December 24 at 9:30 am - 5:30 pm

Time Management working with Microsoft Outlook (one day)

Time management training courses and workshops will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Oct 31

Time Management with Microsoft Outlook – 1 day

October 31 at 9:30 am - 5:30 pm
Nov 28

Time Management with Microsoft Outlook – 1 day

November 28 at 9:30 am - 5:30 pm

Management Training / New Manager (two days)

This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager.

Oct 09

The New Manager – 2 day

October 9 at 9:30 am - October 10 at 5:30 pm
Nov 06

The New Manager – 2 day

November 6 at 9:30 am - November 7 at 5:30 pm
Dec 04

The New Manager – 2 day

December 4 at 9:30 am - December 5 at 5:30 pm

Training the trainer CPD Accredited Course (one day)

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

Nov 01

Training the Trainer – 1 day

November 1 at 9:30 am - 5:30 pm
Nov 29

Training the Trainer – 1 day

November 29 at 9:30 am - 5:30 pm
Dec 09

Training the Trainer – 1 day

December 9 at 9:30 am - 5:30 pm
Dec 27

Training the Trainer – 1 day

December 27 at 9:30 am - 5:30 pm

Training the trainer (Two day) – CPD Accredited and Certified Course

This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

Wed 25

Training the Trainer – 2 Day

September 25 at 9:30 am - September 26 at 5:30 pm
Oct 23

Training the Trainer – 2 day

October 23 at 9:30 am - October 24 at 5:30 pm
Nov 20

Training the Trainer – 2 day

November 20 at 9:30 am - November 21 at 5:30 pm
Dec 18

Training the Trainer – 2 day

December 18 at 9:30 am - December 19 at 5:30 pm

 

CPD (Continuous Personal or Professional Development Courses) Courses

We are now offering a wide selection of CPD Courses – to find out more click here!

Open Courses – £295 + VAT (discounted from £345 + VAT)