Open Courses

We provide a comprehensive programme of Open courses. Once you have decided on the course you need you can click and book the dates you require and then leave the rest up to us.

You can book online or we can send you a booking form by email. Once your course has been confirmed we will:

  • Confirm the date/s booked
  • Send you your course agenda and itinerary. This will include all course preparations.
  • Include a Pre-course questionnaire for you to complete and bring with you on the day
  • Remind you 5 working days before the course
  • Issue with comprehensive details about the venue and directions
  • Issue you with a course certificate of CPD accreditation (if applicable) or an attendance certificate
  • Discuss with you at the start of the day what learning objectives you have for the day and review them at the end of the day to see how satisfied you are with the content and delivery
  • Never cancel at the last moment

Our approach to training

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

WHY CHOOSE TOTAL SUCCESS FOR YOUR TRAINING?

  • our lead trainers have over 18 year’s experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course (once confirmed) and will never cancel at the last moment
  • free subscription to our monthly training newsletter

PREVIOUS COMMENTS ABOUT OUR TRAINING FROM OUR DELEGATES

All comments below come from course evaluation forms from delegates that have attended our Open courses recently

  • “Very interactive and the workbook is ideal for reference of future information”
  • “Enthusiasm – Brilliant, Knowledge – Clearly knew his stuff!”
  • “Fantastic course”
  • “I liked the personal interaction linked to current workplace structure”
  • “Motivational techniques allow me to deal better with conflict”
  • “Well thought out & covered a range of key topics”
  • “In-depth techniques for probing answers”
  • “I learned all the techniques to reduce and manage stress”
  • “Kept a topic interesting that really shouldn’t be

 

Account Management

Advanced Presentation Skills

Appraisal Skills (CPD accredited)

Assertiveness Skills

Assertiveness and Managing Conflict

Coaching for Managers (CPD accredited)

Customer Service & Customer Care

Dealing With Difficult People (CPD accredited)

Delegation Skills

Disciplinary Procedures

Interviewing Skills

Interviewing Skills for the Interviewee

Introduction to Selling

High Impact Writing Skills

Letter Writing (CPD accredited)

Leadership & Team Building (CPD accredited)

Managing Meetings

Managing the Difficult Appraisal

Managing the Difficult Employee

Mediation Skills (CPD accredited)

Negotiation Skills

New Manager Training course (CPD accredited)

Performance Management

PowerPoint Presentation Skills

Presentation Skills – 1 Day

Presentation Skills – 2 Day

Project Management for the Non-project Manager

Stress Management

Telesales & Telemarketing

Telephone Skills and Customer Care

Time Management

Time Management with Outlook

Train The Trainer -1 Day (CPD accredited)

Train The Trainer – 2 Day (CPD accredited)

 

Please click on any of the course titles for full course details, agendas and booking information.

Account Management  (one day)

The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members.

Appraisal skills CPD Accredited Course (one day) – updated to include new legislation

When it comes to employee performance appraisals, setting SMART objectives and giving constructive feedback are essential skills for any manager and our appraisal training courses show delegates how to carry out appraisal and performance reviews successfully.

Feb 06

Appraisal Skills – 1 day

February 6 at 9:30 am - 5:30 pm
Mar 06

Appraisal Skills – 1 day

March 6 at 9:30 am - 5:30 pm
Apr 03

Appraisal Skills – 1 day

April 3 at 9:30 am - 5:30 pm
May 01

Appraisal Skills – 1 day

May 1 at 9:30 am - 5:30 pm
May 29

Appraisal Skills – 1 day

May 29 at 9:30 am - 5:30 pm
Jun 26

Appraisal Skills – 1 day

June 26 at 9:30 am - 5:30 pm

Assertiveness Skills (one day)

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Check out our Assertiveness Training Seminar by clicking Here! – you will see lead trainer, Warren Wint, talk about recognising Assertive Passive and Aggressive behaviors

Mon 21

Assertiveness Skills – 1 day

January 21 at 9:30 am - 5:30 pm
Feb 01

Assertiveness Skills – 1 day

February 1 at 9:30 am - 5:30 pm
Feb 19

Assertiveness Skills – 1 day

February 19 at 9:30 am - 5:30 pm
Mar 01

Assertiveness Skills – 1 day

March 1 at 9:30 am - 5:30 pm
Mar 19

Assertiveness Skills – 1 day

March 19 at 9:30 am - 5:30 pm
Mar 29

Assertiveness Skills – 1 day

March 29 at 9:30 am - 5:30 pm
Apr 16

Assertiveness Skills – 1 day

April 16 at 9:30 am - 5:30 pm
Apr 26

Assertiveness Skills – 1 day

April 26 at 9:30 am - 5:30 pm
May 14

Assertiveness Skills – 1 day

May 14 at 9:30 am - 5:30 pm
May 24

Assertiveness Skills – 1 day

May 24 at 9:30 am - 5:30 pm

Assertiveness and managing conflict (one day)

Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result.

Fri 25

Assertiveness and Managing Conflict – 1 day

January 25 at 9:30 am - 5:30 pm
Feb 05

Assertiveness and Managing Conflict – 1 day

February 5 at 9:30 am - 5:30 pm
Mar 05

Assertiveness and Managing Conflict – 1 day

March 5 at 9:30 am - 5:30 pm
Apr 02

Assertiveness and Managing Conflict – 1 day

April 2 at 9:30 am - 5:30 pm
Apr 30

Assertiveness and Managing Conflict – 1 day

April 30 at 9:30 am - 5:30 pm
May 28

Assertiveness and Managing Conflict – 1 day

May 28 at 9:30 am - 5:30 pm
Jun 25

Assertiveness and Managing Conflict – 1 day

June 25 at 9:30 am - 5:30 pm

Coaching for managers CPD Accredited Course (one day)

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Feb 08

Coaching for Managers – 1 day

February 8 at 9:30 am - 5:30 pm
Feb 19

Coaching for Managers – 1 day

February 19 at 9:30 am - 5:30 pm
Mar 08

Coaching for Managers – 1 day

March 8 at 9:30 am - 5:30 pm
Mar 19

Coaching for Managers – 1 day

March 19 at 9:30 am - 5:30 pm
Apr 05

Coaching for Managers – 1 day

April 5 at 9:30 am - 5:30 pm
Apr 16

Coaching for Managers – 1 day

April 16 at 9:30 am - 5:30 pm
May 03

Coaching for Managers – 1 day

May 3 at 9:30 am - 5:30 pm
May 14

Coaching for Managers – 1 day

May 14 at 9:30 am - 5:30 pm
May 31

Coaching for Managers – 1 day

May 31 at 9:30 am - 5:30 pm
Jun 11

Coaching for Managers – 1 day

June 11 at 9:30 am - 5:30 pm

Customer Service and Customer Care (one day)

If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

Thu 31

Customer Service & Customer Care 1 day

January 31 at 9:30 am - 5:30 pm
Feb 06

Customer Service & Customer Care 1 day

February 6 at 9:30 am - 5:30 pm
Mar 06

Customer Service & Customer Care 1 day

March 6 at 9:30 am - 5:30 pm
Apr 03

Customer Service & Customer Care 1 day

April 3 at 9:30 am - 5:30 pm
May 01

Customer Service & Customer Care 1 day

May 1 at 9:30 am - 5:30 pm
May 29

Customer Service & Customer Care 1 day

May 29 at 9:30 am - 5:30 pm
Jun 26

Customer Service & Customer Care 1 day

June 26 at 9:30 am - 5:30 pm

Delegation Skills (one day)

Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.

Thu 17

Delegation Skills

January 17 at 9:30 am - 5:00 pm
Feb 01

Delegation Skills

February 1 at 9:30 am - 5:00 pm
Feb 11

Delegation Skills

February 11 at 9:30 am - 5:00 pm
Mar 01

Delegation Skills

March 1 at 9:30 am - 5:00 pm
Mar 11

Delegation Skills

March 11 at 9:30 am - 5:00 pm
Mar 29

Delegation Skills

March 29 at 9:30 am - 5:00 pm
Apr 08

Delegation Skills

April 8 at 9:30 am - 5:00 pm
Apr 26

Delegation Skills

April 26 at 9:30 am - 5:00 pm
May 24

Delegation Skills

May 24 at 9:30 am - 5:00 pm
Jun 03

Delegation Skills

June 3 at 9:30 am - 5:00 pm

Dealing with difficult people (one day)

Our dealing with difficult people courses covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people.

Tue 22

Dealing With Difficult People – 1 day

January 22 at 9:30 am - 5:30 pm
Feb 18

Dealing With Difficult People – 1 day

February 18 at 9:30 am - 5:30 pm
Feb 28

Dealing With Difficult People – 1 day

February 28 at 9:30 am - 5:30 pm
Mar 18

Dealing With Difficult People – 1 day

March 18 at 9:30 am - 5:30 pm
Mar 28

Dealing With Difficult People – 1 day

March 28 at 9:30 am - 5:30 pm
Apr 15

Dealing With Difficult People – 1 day

April 15 at 9:30 am - 5:30 pm
Apr 25

Dealing With Difficult People – 1 day

April 25 at 9:30 am - 5:30 pm
May 13

Dealing With Difficult People – 1 day

May 13 at 9:30 am - 5:30 pm
May 23

Dealing With Difficult People – 1 day

May 23 at 9:30 am - 5:30 pm
Jun 10

Dealing With Difficult People – 1 day

June 10 at 9:30 am - 5:30 pm

Disciplinary Procedures (one day) – updated to cover current legislation

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

Feb 15

Disciplinary Procedures – 1 day

February 15 at 9:30 am - 5:30 pm
Feb 25

Disciplinary Procedures – 1 day

February 25 at 9:30 am - 5:30 pm
Mar 15

Disciplinary Procedures – 1 day

March 15 at 9:30 am - 5:30 pm
Mar 25

Disciplinary Procedures – 1 day

March 25 at 9:30 am - 5:30 pm
Apr 12

Disciplinary Procedures – 1 day

April 12 at 9:30 am - 5:30 pm
May 10

Disciplinary Procedures – 1 day

May 10 at 9:30 am - 5:30 pm
May 20

Disciplinary Procedures – 1 day

May 20 at 9:30 am - 5:30 pm
Jun 07

Disciplinary Procedures – 1 day

June 7 at 9:30 am - 5:30 pm
Jun 17

Disciplinary Procedures – 1 day

June 17 at 9:30 am - 5:30 pm

High Impact Writing Skills (one day) – updates include writing e-mails

This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document to clients, directors and senior managers.

Feb 07
Feb 26

High Impact Writing Skills – 1 day training course

February 26 at 9:30 am - 5:30 pm
Mar 07
Mar 26
Apr 04
Apr 23
May 02
May 21
May 30
Jun 18

Interviewing skills (one day) – updated to cover current legislation

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

Feb 08

Interviewing Skills – 1 day

February 8 at 9:30 am - 5:30 pm
Feb 18

Interviewing Skills – 1 day

February 18 at 9:30 am - 5:30 pm
Mar 08

Interviewing Skills – 1 day

March 8 at 9:30 am - 5:30 pm
Mar 18

Interviewing Skills – 1 day

March 18 at 9:30 am - 5:30 pm
Apr 05

Interviewing Skills – 1 day

April 5 at 9:30 am - 5:30 pm
Apr 15

Interviewing Skills – 1 day

April 15 at 9:30 am - 5:30 pm
May 03

Interviewing Skills – 1 day

May 3 at 9:30 am - 5:30 pm
May 13

Interviewing Skills – 1 day

May 13 at 9:30 am - 5:30 pm
May 31

Interviewing Skills – 1 day

May 31 at 9:30 am - 5:30 pm
Jun 10

Interviewing Skills – 1 day

June 10 at 9:30 am - 5:30 pm

Interviewing skills for the Interviewee (one day) – updated to cover current legislation

Our one-day interviewing skills for the Interviewee is to teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and to enable delegates to evaluate the most effective ways of responding to questions

Tue 29

Interview skills for the interviewee

January 29 at 9:30 am - 5:30 pm
Feb 20

Interview skills for the interviewee

February 20 at 9:30 am - 5:30 pm
Mar 20

Interview skills for the interviewee

March 20 at 9:30 am - 5:30 pm
Apr 17

Interview skills for the interviewee

April 17 at 9:30 am - 5:30 pm
May 15

Interview skills for the interviewee

May 15 at 9:30 am - 5:30 pm
Jun 12

Interview skills for the interviewee

June 12 at 9:30 am - 5:30 pm

Introduction to selling (one day)

If you want to get more customers buying your products and services your sales team must be able to use productive selling techniques; sales closing skills; be confident in answering objections; even down to dealing with difficult customers.

Feb 05

Introduction to Selling – 1 day

February 5 at 9:30 am - 5:30 pm
Feb 21

Introduction to Selling – 1 day

February 21 at 9:30 am - 5:30 pm
Mar 05

Introduction to Selling – 1 day

March 5 at 9:30 am - 5:30 pm
Mar 21

Introduction to Selling – 1 day

March 21 at 9:30 am - 5:30 pm
Apr 02

Introduction to Selling – 1 day

April 2 at 9:30 am - 5:30 pm
Apr 18

Introduction to Selling – 1 day

April 18 at 9:30 am - 5:30 pm
Apr 30

Introduction to Selling – 1 day

April 30 at 9:30 am - 5:30 pm
May 16

Introduction to Selling – 1 day

May 16 at 9:30 am - 5:30 pm
May 28

Introduction to Selling – 1 day

May 28 at 9:30 am - 5:30 pm
Jun 13

Introduction to Selling – 1 day

June 13 at 9:30 am - 5:30 pm

Leadership and team building CPD Accredited Course (one day)

Our team building workshops are packed full of useful teamwork training exercises, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders.

Feb 04

Leadership and Team Building – 1 day

February 4 at 9:30 am - 5:30 pm
Feb 21

Leadership and Team Building – 1 day

February 21 at 9:30 am - 5:30 pm
Mar 04

Leadership and Team Building – 1 day

March 4 at 9:30 am - 5:30 pm
Mar 21

Leadership and Team Building – 1 day

March 21 at 9:30 am - 5:30 pm
Apr 01

Leadership and Team Building – 1 day

April 1 at 9:30 am - 5:30 pm
Apr 18

Leadership and Team Building – 1 day

April 18 at 9:30 am - 5:30 pm
Apr 29

Leadership and Team Building – 1 day

April 29 at 9:30 am - 5:30 pm
May 16

Leadership and Team Building – 1 day

May 16 at 9:30 am - 5:30 pm
Jun 13

Leadership and Team Building – 1 day

June 13 at 9:30 am - 5:30 pm
Jun 24

Leadership and Team Building – 1 day

June 24 at 9:30 am - 5:30 pm

Letter and report writing (one day) – updates include writing e-mails

Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

Wed 23

Letter and Report Writing – 1 day

January 23 at 9:30 am - 5:30 pm
Feb 11

Letter and Report Writing – 1 day

February 11 at 9:30 am - 5:30 pm
Feb 27

Letter and Report Writing – 1 day

February 27 at 9:30 am - 5:30 pm
Mar 11

Letter and Report Writing – 1 day

March 11 at 9:30 am - 5:30 pm
Mar 27

Letter and Report Writing – 1 day

March 27 at 9:30 am - 5:30 pm
Apr 08

Letter and Report Writing – 1 day

April 8 at 9:30 am - 5:30 pm
Apr 24

Letter and Report Writing – 1 day

April 24 at 9:30 am - 5:30 pm
May 22

Letter and Report Writing – 1 day

May 22 at 9:30 am - 5:30 pm
Jun 03

Letter and Report Writing – 1 day

June 3 at 9:30 am - 5:30 pm
Jun 19

Letter and Report Writing – 1 day

June 19 at 9:30 am - 5:30 pm

Managing Meetings (one day)

This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend.

Mon 28

Managing Meetings

January 28 at 9:30 am - 5:30 pm
Feb 12

Managing Meetings

February 12 at 9:30 am - 5:30 pm
Feb 27

Managing Meetings

February 27 at 9:30 am - 5:30 pm
Mar 12

Managing Meetings

March 12 at 9:30 am - 5:30 pm
Mar 27

Managing Meetings

March 27 at 9:30 am - 5:30 pm
Apr 09

Managing Meetings

April 9 at 9:30 am - 5:30 pm
Apr 24

Managing Meetings

April 24 at 9:30 am - 5:30 pm
May 07

Managing Meetings

May 7 at 9:30 am - 5:30 pm
May 22

Managing Meetings

May 22 at 9:30 am - 5:30 pm
Jun 04

Managing Meetings

June 4 at 9:30 am - 5:30 pm

Managing the Difficult Appraisal (one day)

This course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance, behaviour or attitude.

Thu 17

Managing the Difficult Appraisal – 1 day

January 17 at 9:30 am - 5:30 pm
Feb 07

Managing the Difficult Appraisal – 1 day

February 7 at 9:30 am - 5:30 pm
Feb 11

Managing the Difficult Appraisal – 1 day

February 11 at 9:30 am - 5:30 pm
Mar 07

Managing the Difficult Appraisal – 1 day

March 7 at 9:30 am - 5:30 pm
Mar 11

Managing the Difficult Appraisal – 1 day

March 11 at 9:30 am - 5:30 pm
Apr 04

Managing the Difficult Appraisal – 1 day

April 4 at 9:30 am - 5:30 pm
Apr 08

Managing the Difficult Appraisal – 1 day

April 8 at 9:30 am - 5:30 pm
May 02

Managing the Difficult Appraisal – 1 day

May 2 at 9:30 am - 5:30 pm
May 30

Managing the Difficult Appraisal – 1 day

May 30 at 9:30 am - 5:30 pm
Jun 03

Managing the Difficult Appraisal – 1 day

June 3 at 9:30 am - 5:30 pm

Managing Difficult Employees (one day)

This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed.

Tue 22

Managing Difficult Employees – 1 Day

January 22 at 9:30 am - 5:30 pm
Feb 18

Managing Difficult Employees – 1 Day

February 18 at 9:30 am - 5:30 pm
Mar 18

Managing Difficult Employees – 1 Day

March 18 at 9:30 am - 5:30 pm
Apr 15

Managing Difficult Employees – 1 Day

April 15 at 9:30 am - 5:30 pm
May 13

Managing Difficult Employees – 1 Day

May 13 at 9:30 am - 5:30 pm
Jun 10

Managing Difficult Employees – 1 Day

June 10 at 9:30 am - 5:30 pm

Mediation skills CPD Accredited Course (one day)

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties.

Tue 29

Mediation Skills 1 day

January 29 at 9:30 am - 5:30 pm
Feb 13

Mediation Skills 1 day

February 13 at 9:30 am - 5:30 pm
Feb 26

Mediation Skills 1 day

February 26 at 9:30 am - 5:30 pm
Mar 13

Mediation Skills 1 day

March 13 at 9:30 am - 5:30 pm
Mar 26

Mediation Skills 1 day

March 26 at 9:30 am - 5:30 pm
Apr 10

Mediation Skills 1 day

April 10 at 9:30 am - 5:30 pm
Apr 23

Mediation Skills 1 day

April 23 at 9:30 am - 5:30 pm
May 08

Mediation Skills 1 day

May 8 at 9:30 am - 5:30 pm
May 21

Mediation Skills 1 day

May 21 at 9:30 am - 5:30 pm
Jun 05

Mediation Skills 1 day

June 5 at 9:30 am - 5:30 pm

Negotiation skills (one day)

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

Wed 30

Negotiation Skills – 1 day

January 30 at 9:30 am - 5:30 pm
Feb 20

Negotiation Skills – 1 day

February 20 at 9:30 am - 5:30 pm
Mar 20

Negotiation Skills – 1 day

March 20 at 9:30 am - 5:30 pm
Apr 17

Negotiation Skills – 1 day

April 17 at 9:30 am - 5:30 pm
May 15

Negotiation Skills – 1 day

May 15 at 9:30 am - 5:30 pm
Jun 12

Negotiation Skills – 1 day

June 12 at 9:30 am - 5:30 pm

Performance Management (one day)

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team.

Feb 06

Performance Management – 1 Day

February 6 at 9:30 am - 5:00 pm
Feb 22

Performance Management – 1 Day

February 22 at 9:30 am - 5:00 pm
Mar 06

Performance Management – 1 Day

March 6 at 9:30 am - 5:00 pm
Mar 22

Performance Management – 1 Day

March 22 at 9:30 am - 5:00 pm
Apr 03

Performance Management – 1 Day

April 3 at 9:30 am - 5:00 pm
May 01

Performance Management – 1 Day

May 1 at 9:30 am - 5:00 pm
May 17

Performance Management – 1 Day

May 17 at 9:30 am - 5:00 pm
May 29

Performance Management – 1 Day

May 29 at 9:30 am - 5:00 pm
Jun 14

Performance Management – 1 Day

June 14 at 9:30 am - 5:00 pm
Jun 26

Performance Management – 1 Day

June 26 at 9:30 am - 5:00 pm

Presentation skills CPD Accredited Course (one day)

The presentation seminars that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues.

Feb 15

Presentation Skills 1 day

February 15 at 9:30 am - 5:30 pm
Mar 15

Presentation Skills 1 day

March 15 at 9:30 am - 5:30 pm
Apr 12

Presentation Skills 1 day

April 12 at 9:30 am - 5:30 pm
May 10

Presentation Skills 1 day

May 10 at 9:30 am - 5:30 pm
Jun 07

Presentation Skills 1 day

June 7 at 9:30 am - 5:30 pm

Presentation skills CPD Accredited Course (two days)

Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully.

Wed 23

Presentation Skills 2 day

January 23 at 9:30 am - January 24 at 5:30 pm
Feb 25

Presentation Skills 2 day

February 25 at 9:30 am - February 26 at 5:30 pm
Mar 25

Presentation Skills 2 day

March 25 at 9:30 am - March 26 at 5:30 pm
May 20

Presentation Skills 2 day

May 20 at 9:30 am - May 21 at 5:30 pm
Jun 17

Presentation Skills 2 day

June 17 at 9:30 am - June 18 at 5:30 pm

PowerPoint Presentation skills CPD Accredited Course (one day)

Our presentation skills workshops are designed not just to show delegates how to make a simple presentation: they are designed to show delegates how to create a successful presentation also maximising the applications of PowerPoint to make great presentations.

Fri 25

PowerPoint Presentation Skills – 1 day

January 25 at 9:30 am - 5:30 pm
Feb 14

PowerPoint Presentation Skills – 1 day

February 14 at 9:30 am - 5:30 pm
Mar 14

PowerPoint Presentation Skills – 1 day

March 14 at 9:30 am - 5:30 pm
Apr 11

PowerPoint Presentation Skills – 1 day

April 11 at 9:30 am - 5:30 pm
May 09

PowerPoint Presentation Skills – 1 day

May 9 at 9:30 am - 5:30 pm
Jun 06

PowerPoint Presentation Skills – 1 day

June 6 at 9:30 am - 5:30 pm

Advanced Presentation skills CPD Accredited Course (one day)

Delegates who have taken our Presentation Courses have expressed how much they enjoyed the variety in our presentation skills training and now feel confident to present in any situation.

Mon 28

Advanced Presentation Skills – 1 day

January 28 at 9:30 am - 5:30 pm
Feb 25

Advanced Presentation Skills – 1 day

February 25 at 9:30 am - 5:30 pm
Mar 25

Advanced Presentation Skills – 1 day

March 25 at 9:30 am - 5:30 pm
Apr 22

Advanced Presentation Skills – 1 day

April 22 at 9:30 am - 5:30 pm
May 20

Advanced Presentation Skills – 1 day

May 20 at 9:30 am - 5:30 pm
Jun 17

Advanced Presentation Skills – 1 day

June 17 at 9:30 am - 5:30 pm

Project Management for non-project managers (one day)

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques. This course is also a great option if you seek project management for junior staff in the workplace as it will informatively aid staff in planning successful projects.

Feb 14
Mar 14
Apr 11
May 09
Jun 06

Stress Management (one day)

Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it.  Our courses have a proven track record in stress reduction and managing stress at work.

Feb 04

Stress Management – 1 day

February 4 at 9:30 am - 5:30 pm
Feb 20

Stress Management – 1 day

February 20 at 9:30 am - 5:30 pm
Mar 04

Stress Management – 1 day

March 4 at 9:30 am - 5:30 pm
Mar 20

Stress Management – 1 day

March 20 at 9:30 am - 5:30 pm
Apr 01

Stress Management – 1 day

April 1 at 9:30 am - 5:30 pm
Apr 17

Stress Management – 1 day

April 17 at 9:30 am - 5:30 pm
Apr 29

Stress Management – 1 day

April 29 at 9:30 am - 5:30 pm
May 15

Stress Management – 1 day

May 15 at 9:30 am - 5:30 pm
Jun 12

Stress Management – 1 day

June 12 at 9:30 am - 5:30 pm
Jun 24

Stress Management – 1 day

June 24 at 9:30 am - 5:30 pm

Telesales and Telemarketing (one day)

Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

Thu 24

Telesales and Telemarketing – 1 day

January 24 at 9:30 am - 5:30 pm
Feb 15

Telesales and Telemarketing – 1 day

February 15 at 9:30 am - 5:30 pm
Mar 15

Telesales and Telemarketing – 1 day

March 15 at 9:30 am - 5:30 pm
Apr 12

Telesales and Telemarketing – 1 day

April 12 at 9:30 am - 5:30 pm
May 10

Telesales and Telemarketing – 1 day

May 10 at 9:30 am - 5:30 pm
Jun 07

Telesales and Telemarketing – 1 day

June 7 at 9:30 am - 5:30 pm

Telephone skills and customer care (one day)

For those who’s customer service training requires tips and techniques in both telephone and face to face skills in handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties we also provide a Customer Service and Customer Care training course that deals with these types of customers.

Feb 13

Telephone Skills and Customer Care – 1 day

February 13 at 9:30 am - 5:30 pm
Mar 13

Telephone Skills and Customer Care – 1 day

March 13 at 9:30 am - 5:30 pm
Apr 10

Telephone Skills and Customer Care – 1 day

April 10 at 9:30 am - 5:30 pm
May 08
Jun 05

Telephone Skills and Customer Care – 1 day

June 5 at 9:30 am - 5:30 pm

Time Management CPD Accredited Course (one day)

Time management is actually self management. It’s interesting that the skills we need to manage others are the same skills we need to manage ourselves: the ability to plan, delegate, organise, direct and control.

Check out our Time Management Training Seminar by clicking Here, where you will be able to receive Time Management Tips from lead trainer, Warren Wint

Mon 21

Time Management – 1 day

January 21 at 9:30 am - 5:30 pm
Feb 05

Time Management – 1 day

February 5 at 9:30 am - 5:30 pm
Feb 19

Time Management – 1 day

February 19 at 9:30 am - 5:30 pm
Feb 21

Time Management – 1 day

February 21 at 9:30 am - 5:30 pm
Mar 05

Time Management – 1 day

March 5 at 9:30 am - 5:30 pm
Mar 19

Time Management – 1 day

March 19 at 9:30 am - 5:30 pm
Mar 21

Time Management – 1 day

March 21 at 9:30 am - 5:30 pm
Apr 02

Time Management – 1 day

April 2 at 9:30 am - 5:30 pm
Apr 16

Time Management – 1 day

April 16 at 9:30 am - 5:30 pm
Apr 18

Time Management – 1 day

April 18 at 9:30 am - 5:30 pm

Time Management working with Microsoft Outlook (one day)

Time management training courses and workshops will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Fri 18

Time Management with Microsoft Outlook – 1 day

January 18 at 9:30 am - 5:30 pm

Management Training / New Manager (two days)

This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager.

Wed 30

The New Manager – 2 day

January 30 at 9:30 am - January 31 at 5:30 pm
Feb 27

The New Manager – 2 day

February 27 at 9:30 am - February 28 at 5:30 pm
Mar 27

The New Manager – 2 day

March 27 at 9:30 am - March 28 at 5:30 pm
Apr 24

The New Manager – 2 day

April 24 at 9:30 am - April 25 at 5:30 pm
May 22

The New Manager – 2 day

May 22 at 9:30 am - May 23 at 5:30 pm
Jun 19

The New Manager – 2 day

June 19 at 9:30 am - June 20 at 5:30 pm

Training the trainer CPD Accredited Course (one day)

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

Fri 18

Training the Trainer – 1 day

January 18 at 9:30 am - 5:30 pm
Feb 04

Training the Trainer – 1 day

February 4 at 9:30 am - 5:30 pm
Feb 22

Training the Trainer – 1 day

February 22 at 9:30 am - 5:30 pm
Mar 04

Training the Trainer – 1 day

March 4 at 9:30 am - 5:30 pm
Mar 22

Training the Trainer – 1 day

March 22 at 9:30 am - 5:30 pm
Apr 01

Training the Trainer – 1 day

April 1 at 9:30 am - 5:30 pm
Apr 29

Training the Trainer – 1 day

April 29 at 9:30 am - 5:30 pm
May 17

Training the Trainer – 1 day

May 17 at 9:30 am - 5:30 pm
Jun 14

Training the Trainer – 1 day

June 14 at 9:30 am - 5:30 pm
Jun 24

Training the Trainer – 1 day

June 24 at 9:30 am - 5:30 pm

Training the trainer (Two day) – CPD Accredited and Certified Course

This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

Feb 13

Training the Trainer – 2 day

February 13 at 9:30 am - February 14 at 5:30 pm
Mar 13

Training the Trainer – 2 day

March 13 at 9:30 am - March 14 at 5:30 pm
Apr 10

Training the Trainer – 2 day

April 10 at 9:30 am - April 11 at 5:30 pm
May 08

Training the Trainer – 2 day

May 8 at 9:30 am - May 9 at 5:30 pm
Jun 05

Training the Trainer – 2 day

June 5 at 9:30 am - June 6 at 5:30 pm

 

CPD (Continuous Personal or Professional Development Courses) Courses

We are now offering a wide selection of CPD Courses – to find out more click here!

Open Courses – £295 + VAT (discounted from £345 + VAT)