Full Course List

 

CPD (Continuous Personal or Professional Development Courses) Courses

We are now offering a wide selection of CPD Courses – to find out more click here!

Online Courses

Total Success Training Ltd have teamed up with the UK’s leading online training providers to bring you the very best in online training from just £15.00!  To find out more click here!

New Courses

We have added three new courses to our catalogue – these include:

Managing the Difficult Appraisal (one day)

This course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance, behaviour or attitude.

  • April 30, 2018
  • May 17, 2018
  • June 4, 2018
  • June 21, 2018
  • July 2, 2018
  • July 19, 2018
  • August 6, 2018
  • August 23, 2018
  • September 3, 2018
  • September 20, 2018
  • October 1, 2018
  • October 18, 2018

Managing Difficult Employees (one day)

This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed.

  • May 3, 2018
  • May 15, 2018
  • June 7, 2018
  • June 19, 2018
  • July 5, 2018
  • July 17, 2018
  • August 9, 2018
  • August 21, 2018
  • September 6, 2018
  • September 18, 2018
  • October 4, 2018
  • October 16, 2018

Training the trainer (Two day) – CPD Accredited and Certified Course

This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

  • May 14, 2018 - May 15, 2018
  • June 18, 2018 - June 19, 2018
  • July 16, 2018 - July 17, 2018
  • August 20, 2018 - August 21, 2018
  • September 17, 2018 - September 18, 2018
  • October 15, 2018 - October 16, 2018

Please click on any of the course titles for full course details, agendas and booking information.

Appraisal skills CPD Accredited Course (one day) – updated to include new legislation

When it comes to employee performance appraisals, setting SMART objectives and giving constructive feedback are essential skills for any manager and our appraisal training courses show delegates how to carry out appraisal and performance reviews successfully.

  • May 8, 2018
  • June 12, 2018
  • July 10, 2018
  • August 14, 2018
  • September 11, 2018
  • October 9, 2018

Assertiveness Skills (one day)

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Check out our Assertiveness Training Seminar by clicking Here! – you will see lead trainer, Warren Wint, talk about recognising Assertive Passive and Aggressive behaviors

  • April 24, 2018
  • May 22, 2018
  • June 26, 2018
  • July 24, 2018
  • August 28, 2018
  • September 25, 2018
  • October 23, 2018

Assertiveness and managing conflict (one day)

Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result.

  • May 25, 2018
  • June 29, 2018
  • July 27, 2018
  • August 31, 2018
  • September 28, 2018
  • October 26, 2018

Coaching for managers CPD Accredited Course  (one day)

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

  • May 11, 2018
  • May 31, 2018
  • June 15, 2018
  • July 13, 2018
  • August 17, 2018
  • September 14, 2018
  • October 12, 2018

Disciplinary and Grievance procedures (one day) – updated to cover current legislation

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

  • May 16, 2018
  • June 20, 2018
  • July 18, 2018
  • August 22, 2018
  • September 19, 2018
  • October 17, 2018

Customer Service and Customer Care (one day)

If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

  • April 23, 2018
  • May 21, 2018
  • June 25, 2018
  • July 23, 2018

Dealing with difficult people (one day)

Our dealing with difficult people courses covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people.

  • April 24, 2018
  • May 22, 2018
  • June 26, 2018
  • July 24, 2018
  • August 28, 2018
  • September 25, 2018
  • October 23, 2018

Interviewing skills (one day) – updated to cover current legislation

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

  • May 11, 2018
  • May 31, 2018
  • June 15, 2018
  • July 13, 2018
  • August 17, 2018
  • September 14, 2018
  • October 12, 2018

Introduction to selling (one day)

If you want to get more customers buying your products and services your sales team must be able to use productive selling techniques; sales closing skills; be confident in answering objections; even down to dealing with difficult customers.

  • April 25, 2018
  • May 23, 2018
  • June 27, 2018
  • July 12, 2018

Leadership and team building CPD Accredited Course (one day)

Our team building workshops are packed full of useful teamwork training exercises, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders.

  • June 1, 2018
  • June 11, 2018
  • July 9, 2018
  • August 13, 2018
  • September 10, 2018
  • October 8, 2018

Letter and report writing (one day) – updates include writing e-mails

Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

  • April 25, 2018
  • May 4, 2018
  • May 23, 2018
  • June 8, 2018
  • June 27, 2018
  • July 6, 2018
  • July 25, 2018
  • August 10, 2018
  • August 29, 2018
  • September 7, 2018
  • September 26, 2018
  • October 5, 2018

Mediation skills CPD Accredited Course (one day)

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties.

  • May 1, 2018
  • June 5, 2018
  • July 3, 2018
  • August 7, 2018
  • September 4, 2018
  • October 2, 2018

Negotiation skills (one day)

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

  • April 26, 2018
  • May 24, 2018
  • June 28, 2018

Presentation skills CPD Accredited Course (one day)

The presentation seminars that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues.

  • May 1, 2018
  • May 16, 2018
  • June 5, 2018
  • June 20, 2018
  • July 3, 2018
  • July 18, 2018
  • August 7, 2018
  • August 22, 2018
  • September 4, 2018
  • September 19, 2018
  • October 2, 2018
  • October 17, 2018

Presentation skills CPD Accredited Course (two days)

Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully.

  • May 8, 2018 - May 9, 2018
  • June 12, 2018 - June 13, 2018
  • July 10, 2018 - July 11, 2018
  • July 25, 2018 - July 26, 2018
  • August 14, 2018 - August 15, 2018
  • August 29, 2018 - August 30, 2018
  • September 11, 2018 - September 12, 2018
  • September 26, 2018 - September 27, 2018
  • October 9, 2018 - October 10, 2018
  • October 24, 2018 - October 25, 2018

PowerPoint Presentation skills CPD Accredited Course (one day)

Our presentation skills workshops are designed not just to show delegates how to make a simple presentation: they are designed to show delegates how to create a successful presentation also maximising the applications of PowerPoint to make great presentations.

  • April 27, 2018
  • April 27, 2018
  • May 25, 2018
  • June 29, 2018
  • July 27, 2018
  • August 31, 2018
  • September 28, 2018
  • October 26, 2018

Advanced Presentation skills CPD Accredited Course (one day)

Delegates who have taken our Presentation Courses have expressed how much they enjoyed the variety in our presentation skills training and now feel confident to present in any situation.

  • April 23, 2018
  • May 21, 2018
  • June 25, 2018
  • July 23, 2018

Project planning for non-project managers (one day)

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques. This course is also a great option if you seek project management for junior staff in the workplace as it will informatively aid staff in planning successful projects.

  • May 2, 2018
  • June 6, 2018
  • July 4, 2018
  • August 8, 2018
  • September 5, 2018
  • October 3, 2018

Stress Management (one day)

Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it.  Our courses have a proven track record in stress reduction and managing stress at work.

  • May 10, 2018
  • May 17, 2018
  • May 29, 2018
  • June 1, 2018
  • June 11, 2018
  • June 14, 2018
  • July 9, 2018
  • July 19, 2018
  • August 13, 2018
  • August 23, 2018
  • September 10, 2018
  • September 20, 2018

Telesales and Telemarketing (one day)

Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

  • April 26, 2018
  • May 9, 2018
  • May 24, 2018
  • June 13, 2018
  • June 28, 2018
  • July 11, 2018
  • July 26, 2018
  • August 15, 2018
  • August 30, 2018
  • September 12, 2018
  • September 27, 2018
  • October 10, 2018

Telephone skills and customer care (one day)

For those who’s customer service training requires tips and techniques in both telephone and face to face skills in handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties we also provide a Customer Service and Customer Care training course that deals with these types of customers.

  • May 2, 2018
  • May 14, 2018
  • June 6, 2018
  • June 18, 2018
  • July 4, 2018
  • July 16, 2018
  • August 8, 2018
  • August 20, 2018
  • September 5, 2018
  • September 17, 2018
  • October 3, 2018
  • October 15, 2018

Time Management CPD Accredited Course (one day)

Time management is actually self management. It’s interesting that the skills we need to manage others are the same skills we need to manage ourselves: the ability to plan, delegate, organise, direct and control.

Check out our Time Management Training Seminar by clicking Here, where you will be able to receive Time Management Tips from lead trainer, Warren Wint

  • May 11, 2018
  • May 29, 2018
  • June 14, 2018
  • July 12, 2018
  • August 16, 2018
  • August 16, 2018
  • September 13, 2018
  • October 11, 2018

Time Management working with Microsoft Outlook (one day)

Time management training courses and workshops will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Contact us to request this course

Management Training / New Manager (two days)

This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager.

  • May 3, 2018 - May 4, 2018
  • June 7, 2018 - June 8, 2018
  • July 5, 2018 - July 6, 2018
  • August 9, 2018 - August 10, 2018
  • September 6, 2018 - September 7, 2018
  • October 4, 2018 - October 5, 2018

Training the trainer CPD Accredited Course (one day)

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

  • April 30, 2018
  • May 18, 2018
  • June 4, 2018
  • June 22, 2018
  • July 2, 2018
  • July 20, 2018
  • August 6, 2018
  • August 24, 2018
  • September 3, 2018
  • September 21, 2018
  • October 1, 2018
  • October 19, 2018

Open Courses – £295 + VAT (discounted from £345 + VAT)