Open Courses

We provide a comprehensive programme of Open courses. Once you have decided on the course you need you can click and book the dates you require and then leave the rest up to us.

You can book online or we can send you a booking form by email. Once your course has been confirmed we will:

  • Confirm the date/s booked
  • Send you your course agenda and itinerary. This will include all course preparations.
  • Include a Pre-course questionnaire for you to complete and bring with you on the day
  • Remind you 5 working days before the course
  • Issue with comprehensive details about the venue and directions
  • Issue you with a course certificate of CPD accreditation (if applicable) or an attendance certificate
  • Discuss with you at the start of the day what learning objectives you have for the day and review them at the end of the day to see how satisfied you are with the content and delivery
  • Never cancel at the last moment

Our approach to training

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

WHY CHOOSE TOTAL SUCCESS FOR YOUR TRAINING?

  • our lead trainers have over 18 year’s experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course (once confirmed) and will never cancel at the last moment
  • free subscription to our monthly training newsletter

PREVIOUS COMMENTS ABOUT OUR TRAINING FROM OUR DELEGATES

All comments below come from course evaluation forms from delegates that have attended our Open courses recently

  • “Very interactive and the workbook is ideal for reference of future information”
  • “Enthusiasm – Brilliant, Knowledge – Clearly knew his stuff!”
  • “Fantastic course”
  • “I liked the personal interaction linked to current workplace structure”
  • “Motivational techniques allow me to deal better with conflict”
  • “Well thought out & covered a range of key topics”
  • “In-depth techniques for probing answers”
  • “I learned all the techniques to reduce and manage stress”
  • “Kept a topic interesting that really shouldn’t be

 

Account Management

Advanced Presentation Skills

Appraisal Skills (CPD accredited)

Assertiveness Skills

Assertiveness and Managing Conflict

Coaching for Managers (CPD accredited)

Complaint Handling

Customer Service & Customer Care

Dealing With Difficult People (CPD accredited)

Delegation Skills

Disciplinary Procedures

Interviewing Skills

Interviewing Skills for the Interviewee

Introduction to Selling

High Impact Writing Skills

Letter Writing (CPD accredited)

Leadership & Team Building (CPD accredited)

Managing Meetings

Managing the Difficult Appraisal

Managing the Difficult Conversation

Managing the Difficult Employee

Mediation Skills (CPD accredited)

Negotiation Skills

New Manager Training course (CPD accredited)

Performance Management

PowerPoint Presentation Skills

Presentation Skills – 1 Day

Presentation Skills – 2 Day

Project Management for the Non-project Manager

Stress Management

Telesales & Telemarketing

Telephone Skills and Customer Care

Time Management

Time Management with Outlook

Train The Trainer -1 Day (CPD accredited)

Train The Trainer – 2 Day (CPD accredited)

 

Please click on any of the course titles for full course details, agendas and booking information.

Account Management  (one day)

The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members.

Appraisal skills CPD Accredited Course (one day) – updated to include new legislation

When it comes to employee performance appraisals, setting SMART objectives and giving constructive feedback are essential skills for any manager and our appraisal training courses show delegates how to carry out appraisal and performance reviews successfully.

Jan 08

Appraisal Skills – 1 day

08/01/20 at 9:30 am - 5:30 pm
Feb 05

Appraisal Skills – 1 day

05/02/20 at 9:30 am - 5:30 pm
Mar 04

Appraisal Skills – 1 day

04/03/20 at 9:30 am - 5:30 pm
Apr 01

Appraisal Skills – 1 day

01/04/20 at 9:30 am - 5:30 pm
Apr 29

Appraisal Skills – 1 day

29/04/20 at 9:30 am - 5:30 pm
May 27

Appraisal Skills – 1 day

27/05/20 at 9:30 am - 5:30 pm

Assertiveness Skills (one day)

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Check out our Assertiveness Training Seminar by clicking Here! – you will see lead trainer, Warren Wint, talk about recognising Assertive Passive and Aggressive behaviors

Tue 24

Assertiveness Skills – 1 day

December 24 at 9:30 am - 5:30 pm
Jan 03

Assertiveness Skills – 1 day

03/01/20 at 9:30 am - 5:30 pm
Jan 21

Assertiveness Skills – 1 day

21/01/20 at 9:30 am - 5:30 pm
Jan 31

Assertiveness Skills – 1 day

31/01/20 at 9:30 am - 5:30 pm
Feb 18

Assertiveness Skills – 1 day

18/02/20 at 9:30 am - 5:30 pm
Feb 28

Assertiveness Skills – 1 day

28/02/20 at 9:30 am - 5:30 pm
Mar 17

Assertiveness Skills – 1 day

17/03/20 at 9:30 am - 5:30 pm
Mar 27

Assertiveness Skills – 1 day

27/03/20 at 9:30 am - 5:30 pm
Apr 14

Assertiveness Skills – 1 day

14/04/20 at 9:30 am - 5:30 pm
Apr 24

Assertiveness Skills – 1 day

24/04/20 at 9:30 am - 5:30 pm

Assertiveness and managing conflict (one day)

Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result.

Fri 27

Assertiveness and Managing Conflict – 1 day

December 27 at 9:30 am - 5:30 pm
Jan 07

Assertiveness and Managing Conflict – 1 day

07/01/20 at 9:30 am - 5:30 pm
Jan 24

Assertiveness and Managing Conflict – 1 day

24/01/20 at 9:30 am - 5:30 pm
Feb 04

Assertiveness and Managing Conflict – 1 day

04/02/20 at 9:30 am - 5:30 pm
Feb 21

Assertiveness and Managing Conflict – 1 day

21/02/20 at 9:30 am - 5:30 pm
Mar 03

Assertiveness and Managing Conflict – 1 day

03/03/20 at 9:30 am - 5:30 pm
Mar 20

Assertiveness and Managing Conflict – 1 day

20/03/20 at 9:30 am - 5:30 pm
Mar 31

Assertiveness and Managing Conflict – 1 day

31/03/20 at 9:30 am - 5:30 pm
Apr 17

Assertiveness and Managing Conflict – 1 day

17/04/20 at 9:30 am - 5:30 pm
Apr 28

Assertiveness and Managing Conflict – 1 day

28/04/20 at 9:30 am - 5:30 pm

Coaching for managers CPD Accredited Course (one day)

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Tue 24

Coaching for Managers – 1 day

December 24 at 9:30 am - 5:30 pm
Jan 10

Coaching for Managers – 1 day

10/01/20 at 9:30 am - 5:30 pm
Jan 21

Coaching for Managers – 1 day

21/01/20 at 9:30 am - 5:30 pm
Feb 07

Coaching for Managers – 1 day

07/02/20 at 9:30 am - 5:30 pm
Feb 18

Coaching for Managers – 1 day

18/02/20 at 9:30 am - 5:30 pm
Mar 06

Coaching for Managers – 1 day

06/03/20 at 9:30 am - 5:30 pm
Mar 17

Coaching for Managers – 1 day

17/03/20 at 9:30 am - 5:30 pm
Apr 03

Coaching for Managers – 1 day

03/04/20 at 9:30 am - 5:30 pm
Apr 14

Coaching for Managers – 1 day

14/04/20 at 9:30 am - 5:30 pm
May 01

Coaching for Managers – 1 day

01/05/20 at 9:30 am - 5:30 pm

Customer Service and Customer Care (one day)

If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

Jan 09

Customer Service & Customer Care 1 day

09/01/20 at 9:30 am - 5:30 pm
Feb 06

Customer Service & Customer Care 1 day

06/02/20 at 9:30 am - 5:30 pm
Mar 05

Customer Service & Customer Care 1 day

05/03/20 at 9:30 am - 5:30 pm
Apr 02

Customer Service & Customer Care 1 day

02/04/20 at 9:30 am - 5:30 pm
Apr 30

Customer Service & Customer Care 1 day

30/04/20 at 9:30 am - 5:30 pm
May 28

Customer Service & Customer Care 1 day

28/05/20 at 9:30 am - 5:30 pm

Delegation Skills (one day)

Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.

Mon 16

Delegation Skills

December 16 at 9:30 am - 5:00 pm
Jan 03

Delegation Skills

03/01/20 at 9:30 am - 5:00 pm
Jan 13

Delegation Skills

13/01/20 at 9:30 am - 5:00 pm
Jan 31

Delegation Skills

31/01/20 at 9:30 am - 5:00 pm
Feb 10

Delegation Skills

10/02/20 at 9:30 am - 5:00 pm
Feb 28

Delegation Skills

28/02/20 at 9:30 am - 5:00 pm
Mar 09

Delegation Skills

09/03/20 at 9:30 am - 5:00 pm
Mar 27

Delegation Skills

27/03/20 at 9:30 am - 5:00 pm
Apr 06

Delegation Skills

06/04/20 at 9:30 am - 5:00 pm
Apr 24

Delegation Skills

24/04/20 at 9:30 am - 5:00 pm

Dealing with difficult people (one day)

Our dealing with difficult people courses covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people.

Mon 23

Dealing With Difficult People – 1 day

December 23 at 9:30 am - 5:30 pm
Jan 02

Dealing With Difficult People – 1 day

02/01/20 at 9:30 am - 5:30 pm
Jan 20

Dealing With Difficult People – 1 day

20/01/20 at 9:30 am - 5:30 pm
Jan 30

Dealing With Difficult People – 1 day

30/01/20 at 9:30 am - 5:30 pm
Feb 17

Dealing With Difficult People – 1 day

17/02/20 at 9:30 am - 5:30 pm
Feb 27

Dealing With Difficult People – 1 day

27/02/20 at 9:30 am - 5:30 pm
Mar 16

Dealing With Difficult People – 1 day

16/03/20 at 9:30 am - 5:30 pm
Mar 26

Dealing With Difficult People – 1 day

26/03/20 at 9:30 am - 5:30 pm
Apr 13

Dealing With Difficult People – 1 day

13/04/20 at 9:30 am - 5:30 pm
Apr 23

Dealing With Difficult People – 1 day

23/04/20 at 9:30 am - 5:30 pm

Disciplinary Procedures (one day) – updated to cover current legislation

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

Fri 20

Disciplinary Procedures – 1 day

December 20 at 9:30 am - 5:30 pm
Mon 30

Disciplinary Procedures – 1 day

December 30 at 9:30 am - 5:30 pm
Jan 17

Disciplinary Procedures – 1 day

17/01/20 at 9:30 am - 5:30 pm
Jan 27

Disciplinary Procedures – 1 day

27/01/20 at 9:30 am - 5:30 pm
Feb 14

Disciplinary Procedures – 1 day

14/02/20 at 9:30 am - 5:30 pm
Feb 24

Disciplinary Procedures – 1 day

24/02/20 at 9:30 am - 5:30 pm
Mar 13

Disciplinary Procedures – 1 day

13/03/20 at 9:30 am - 5:30 pm
Mar 23

Disciplinary Procedures – 1 day

23/03/20 at 9:30 am - 5:30 pm
Apr 10

Disciplinary Procedures – 1 day

10/04/20 at 9:30 am - 5:30 pm
Apr 20

Disciplinary Procedures – 1 day

20/04/20 at 9:30 am - 5:30 pm

High Impact Writing Skills (one day) – updates include writing e-mails

This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document to clients, directors and senior managers.

Jan 09
Jan 28
Feb 06
Feb 25
Mar 05
Mar 24
Apr 02
Apr 21
Apr 30
May 19

Interviewing skills (one day) – updated to cover current legislation

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

Mon 23

Interviewing Skills – 1 day

December 23 at 9:30 am - 5:30 pm
Jan 10

Interviewing Skills – 1 day

10/01/20 at 9:30 am - 5:30 pm
Jan 20

Interviewing Skills – 1 day

20/01/20 at 9:30 am - 5:30 pm
Feb 07

Interviewing Skills – 1 day

07/02/20 at 9:30 am - 5:30 pm
Feb 17

Interviewing Skills – 1 day

17/02/20 at 9:30 am - 5:30 pm
Mar 06

Interviewing Skills – 1 day

06/03/20 at 9:30 am - 5:30 pm
Mar 16

Interviewing Skills – 1 day

16/03/20 at 9:30 am - 5:30 pm
Apr 03

Interviewing Skills – 1 day

03/04/20 at 9:30 am - 5:30 pm
Apr 13

Interviewing Skills – 1 day

13/04/20 at 9:30 am - 5:30 pm
May 01

Interviewing Skills – 1 day

01/05/20 at 9:30 am - 5:30 pm

Interviewing skills for the Interviewee (one day) – updated to cover current legislation

Our one-day interviewing skills for the Interviewee is to teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and to enable delegates to evaluate the most effective ways of responding to questions

Jan 22

Interview skills for the interviewee

22/01/20 at 9:30 am - 5:30 pm
Feb 19

Interview skills for the interviewee

19/02/20 at 9:30 am - 5:30 pm
Mar 18

Interview skills for the interviewee

18/03/20 at 9:30 am - 5:30 pm
Apr 15

Interview skills for the interviewee

15/04/20 at 9:30 am - 5:30 pm
May 13

Interview skills for the interviewee

13/05/20 at 9:30 am - 5:30 pm

Introduction to selling (one day)

If you want to get more customers buying your products and services your sales team must be able to use productive selling techniques; sales closing skills; be confident in answering objections; even down to dealing with difficult customers.

Jan 07

Introduction to Selling – 1 day

07/01/20 at 9:30 am - 5:30 pm
Jan 23

Introduction to Selling – 1 day

23/01/20 at 9:30 am - 5:30 pm
Feb 04

Introduction to Selling – 1 day

04/02/20 at 9:30 am - 5:30 pm
Feb 20

Introduction to Selling – 1 day

20/02/20 at 9:30 am - 5:30 pm
Mar 03

Introduction to Selling – 1 day

03/03/20 at 9:30 am - 5:30 pm
Mar 19

Introduction to Selling – 1 day

19/03/20 at 9:30 am - 5:30 pm
Mar 31

Introduction to Selling – 1 day

31/03/20 at 9:30 am - 5:30 pm
Apr 16

Introduction to Selling – 1 day

16/04/20 at 9:30 am - 5:30 pm
Apr 28

Introduction to Selling – 1 day

28/04/20 at 9:30 am - 5:30 pm
May 14

Introduction to Selling – 1 day

14/05/20 at 9:30 am - 5:30 pm

Leadership and team building CPD Accredited Course (one day)

Our team building workshops are packed full of useful teamwork training exercises, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders.

Jan 06

Leadership and Team Building – 1 day

06/01/20 at 9:30 am - 5:30 pm
Jan 23

Leadership and Team Building – 1 day

23/01/20 at 9:30 am - 5:30 pm
Feb 03

Leadership and Team Building – 1 day

03/02/20 at 9:30 am - 5:30 pm
Feb 20

Leadership and Team Building – 1 day

20/02/20 at 9:30 am - 5:30 pm
Mar 02

Leadership and Team Building – 1 day

02/03/20 at 9:30 am - 5:30 pm
Mar 19

Leadership and Team Building – 1 day

19/03/20 at 9:30 am - 5:30 pm
Mar 30

Leadership and Team Building – 1 day

30/03/20 at 9:30 am - 5:30 pm
Apr 16

Leadership and Team Building – 1 day

16/04/20 at 9:30 am - 5:30 pm
Apr 27

Leadership and Team Building – 1 day

27/04/20 at 9:30 am - 5:30 pm
May 14

Leadership and Team Building – 1 day

14/05/20 at 9:30 am - 5:30 pm

Letter and report writing (one day) – updates include writing e-mails

Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

Mon 16

Letter and Report Writing – 1 day

December 16 at 9:30 am - 5:30 pm
Jan 01

Letter and Report Writing – 1 day

01/01/20 at 9:30 am - 5:30 pm
Jan 10

Email and Letter Writing – 1 day

10/01/20 at 9:30 am - 5:30 pm
Jan 13

Letter and Report Writing – 1 day

13/01/20 at 9:30 am - 5:30 pm
Jan 29

Letter and Report Writing – 1 day

29/01/20 at 9:30 am - 5:30 pm
Feb 07

Email and Letter Writing – 1 day

07/02/20 at 9:30 am - 5:30 pm
Feb 10

Letter and Report Writing – 1 day

10/02/20 at 9:30 am - 5:30 pm
Feb 26

Letter and Report Writing – 1 day

26/02/20 at 9:30 am - 5:30 pm
Mar 06

Email and Letter Writing – 1 day

06/03/20 at 9:30 am - 5:30 pm
Mar 09

Letter and Report Writing – 1 day

09/03/20 at 9:30 am - 5:30 pm

Managing Meetings (one day)

This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend.

Tue 17

Managing Meetings

December 17 at 9:30 am - 5:30 pm
Jan 14

Managing Meetings

14/01/20 at 9:30 am - 5:30 pm
Jan 29

Managing Meetings

29/01/20 at 9:30 am - 5:30 pm
Feb 11

Managing Meetings

11/02/20 at 9:30 am - 5:30 pm
Feb 26

Managing Meetings

26/02/20 at 9:30 am - 5:30 pm
Mar 10

Managing Meetings

10/03/20 at 9:30 am - 5:30 pm
Mar 25

Managing Meetings

25/03/20 at 9:30 am - 5:30 pm
Apr 07

Managing Meetings

07/04/20 at 9:30 am - 5:30 pm
Apr 22

Managing Meetings

22/04/20 at 9:30 am - 5:30 pm
May 05

Managing Meetings

05/05/20 at 9:30 am - 5:30 pm

Managing the Difficult Appraisal (one day)

This course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance, behaviour or attitude.

Jan 03

Managing the Difficult Appraisal – 1 day

03/01/20 at 9:30 am - 5:30 pm
Jan 09

Managing the Difficult Appraisal – 1 day

09/01/20 at 9:30 am - 5:30 pm
Jan 31

Managing the Difficult Appraisal – 1 day

31/01/20 at 9:30 am - 5:30 pm
Feb 06

Managing the Difficult Appraisal – 1 day

06/02/20 at 9:30 am - 5:30 pm
Feb 28

Managing the Difficult Appraisal – 1 day

28/02/20 at 9:30 am - 5:30 pm
Mar 05

Managing the Difficult Appraisal – 1 day

05/03/20 at 9:30 am - 5:30 pm
Mar 27

Managing the Difficult Appraisal – 1 day

27/03/20 at 9:30 am - 5:30 pm
Apr 02

Managing the Difficult Appraisal – 1 day

02/04/20 at 9:30 am - 5:30 pm
Apr 24

Managing the Difficult Appraisal – 1 day

24/04/20 at 9:30 am - 5:30 pm
Apr 30

Managing the Difficult Appraisal – 1 day

30/04/20 at 9:30 am - 5:30 pm

Managing Difficult Employees (one day)

This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed.

Mon 23

Managing Difficult Employees – 1 Day

December 23 at 9:30 am - 5:30 pm
Jan 20

Managing Difficult Employees – 1 Day

20/01/20 at 9:30 am - 5:30 pm
Feb 17

Managing Difficult Employees – 1 Day

17/02/20 at 9:30 am - 5:30 pm
Mar 16

Managing Difficult Employees – 1 Day

16/03/20 at 9:30 am - 5:30 pm
May 11

Managing Difficult Employees – 1 Day

11/05/20 at 9:30 am - 5:30 pm

Mediation skills CPD Accredited Course (one day)

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties.

Tue 17

Mediation Skills 1 day

December 17 at 9:30 am - 5:30 pm
Jan 22

Mediation Skills 1 day

22/01/20 at 9:30 am - 5:30 pm
Feb 19

Mediation Skills 1 day

19/02/20 at 9:30 am - 5:30 pm
Mar 18

Mediation Skills 1 day

18/03/20 at 9:30 am - 5:30 pm
Apr 15

Mediation Skills 1 day

15/04/20 at 9:30 am - 5:30 pm
May 13

Mediation Skills 1 day

13/05/20 at 9:30 am - 5:30 pm

Negotiation skills (one day)

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

Wed 18

Negotiation Skills – 1 day

December 18 at 9:30 am - 5:30 pm
Tue 31

Negotiation Skills – 1 day

December 31 at 9:30 am - 5:30 pm
Jan 15

Negotiation Skills – 1 day

15/01/20 at 9:30 am - 5:30 pm
Jan 28

Negotiation Skills – 1 day

28/01/20 at 9:30 am - 5:30 pm
Feb 12

Negotiation Skills – 1 day

12/02/20 at 9:30 am - 5:30 pm
Feb 25

Negotiation Skills – 1 day

25/02/20 at 9:30 am - 5:30 pm
Mar 11

Negotiation Skills – 1 day

11/03/20 at 9:30 am - 5:30 pm
Mar 24

Negotiation Skills – 1 day

24/03/20 at 9:30 am - 5:30 pm
Apr 08

Negotiation Skills – 1 day

08/04/20 at 9:30 am - 5:30 pm
Apr 21

Negotiation Skills – 1 day

21/04/20 at 9:30 am - 5:30 pm

Performance Management (one day)

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team.

Fri 27

Performance Management – 1 Day

December 27 at 9:30 am - 5:00 pm
Jan 08

Performance Management – 1 Day

08/01/20 at 9:30 am - 5:00 pm
Jan 24

Performance Management – 1 Day

24/01/20 at 9:30 am - 5:00 pm
Feb 05

Performance Management – 1 Day

05/02/20 at 9:30 am - 5:00 pm
Feb 21

Performance Management – 1 Day

21/02/20 at 9:30 am - 5:00 pm
Mar 04

Performance Management – 1 Day

04/03/20 at 9:30 am - 5:00 pm
Mar 20

Performance Management – 1 Day

20/03/20 at 9:30 am - 5:00 pm
Apr 01

Performance Management – 1 Day

01/04/20 at 9:30 am - 5:00 pm
Apr 17

Performance Management – 1 Day

17/04/20 at 9:30 am - 5:00 pm
Apr 29

Performance Management – 1 Day

29/04/20 at 9:30 am - 5:00 pm

Presentation skills CPD Accredited Course (one day)

The presentation seminars that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues.

Fri 20

Presentation Skills 1 day

December 20 at 9:30 am - 5:30 pm
Jan 17

Presentation Skills 1 day

17/01/20 at 9:30 am - 5:30 pm
Feb 14

Presentation Skills 1 day

14/02/20 at 9:30 am - 5:30 pm
Mar 13

Presentation Skills 1 day

13/03/20 at 9:30 am - 5:30 pm
May 08

Presentation Skills 1 day

08/05/20 at 9:30 am - 5:30 pm

Presentation skills CPD Accredited Course (two days)

Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully.

Mon 30

Presentation Skills 2 day

December 30 at 9:30 am - December 31 at 5:30 pm
Jan 27

Presentation Skills 2 day

27/01/20 at 9:30 am - 28/01/20 at 5:30 pm
Feb 24

Presentation Skills 2 day

24/02/20 at 9:30 am - 25/02/20 at 5:30 pm
Mar 23

Presentation Skills 2 day

23/03/20 at 9:30 am - 24/03/20 at 5:30 pm
Apr 20

Presentation Skills 2 day

20/04/20 at 9:30 am - 21/04/20 at 5:30 pm
May 18

Presentation Skills 2 day

18/05/20 at 9:30 am - 19/05/20 at 5:30 pm

PowerPoint Presentation skills CPD Accredited Course (one day)

Our presentation skills workshops are designed not just to show delegates how to make a simple presentation: they are designed to show delegates how to create a successful presentation also maximising the applications of PowerPoint to make great presentations.

Jan 16

PowerPoint Presentation Skills – 1 day

16/01/20 at 9:30 am - 5:30 pm
Feb 13

PowerPoint Presentation Skills – 1 day

13/02/20 at 9:30 am - 5:30 pm
Mar 12

PowerPoint Presentation Skills – 1 day

12/03/20 at 9:30 am - 5:30 pm
Apr 09

PowerPoint Presentation Skills – 1 day

09/04/20 at 9:30 am - 5:30 pm
May 07

PowerPoint Presentation Skills – 1 day

07/05/20 at 9:30 am - 5:30 pm

Advanced Presentation skills CPD Accredited Course (one day)

Delegates who have taken our Presentation Courses have expressed how much they enjoyed the variety in our presentation skills training and now feel confident to present in any situation.

Tue 17

Advanced Presentation Skills – 1 day

December 17 at 9:30 am - 5:30 pm
Mon 30

Advanced Presentation Skills – 1 day

December 30 at 9:30 am - 5:30 pm
Jan 14

Advanced Presentation Skills – 1 day

14/01/20 at 9:30 am - 5:30 pm
Jan 27

Advanced Presentation Skills – 1 day

27/01/20 at 9:30 am - 5:30 pm
Feb 11

Advanced Presentation Skills – 1 day

11/02/20 at 9:30 am - 5:30 pm
Feb 24

Advanced Presentation Skills – 1 day

24/02/20 at 9:30 am - 5:30 pm
Mar 10

Advanced Presentation Skills – 1 day

10/03/20 at 9:30 am - 5:30 pm
Mar 23

Advanced Presentation Skills – 1 day

23/03/20 at 9:30 am - 5:30 pm
Apr 07

Advanced Presentation Skills – 1 day

07/04/20 at 9:30 am - 5:30 pm
Apr 20

Advanced Presentation Skills – 1 day

20/04/20 at 9:30 am - 5:30 pm

Project Management for non-project managers (one day)

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques. This course is also a great option if you seek project management for junior staff in the workplace as it will informatively aid staff in planning successful projects.

Thu 19
Jan 16
Feb 13
Mar 12
Apr 09
May 07

Stress Management (one day)

Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it.  Our courses have a proven track record in stress reduction and managing stress at work.

Jan 06

Stress Management – 1 day

06/01/20 at 9:30 am - 5:30 pm
Jan 22

Stress Management – 1 day

22/01/20 at 9:30 am - 5:30 pm
Feb 03

Stress Management – 1 day

03/02/20 at 9:30 am - 5:30 pm
Feb 19

Stress Management – 1 day

19/02/20 at 9:30 am - 5:30 pm
Mar 02

Stress Management – 1 day

02/03/20 at 9:30 am - 5:30 pm
Mar 18

Stress Management – 1 day

18/03/20 at 9:30 am - 5:30 pm
Mar 30

Stress Management – 1 day

30/03/20 at 9:30 am - 5:30 pm
Apr 15

Stress Management – 1 day

15/04/20 at 9:30 am - 5:30 pm
Apr 27

Stress Management – 1 day

27/04/20 at 9:30 am - 5:30 pm
May 13

Stress Management – 1 day

13/05/20 at 9:30 am - 5:30 pm

Telesales and Telemarketing (one day)

Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

Fri 20

Telesales and Telemarketing – 1 day

December 20 at 9:30 am - 5:30 pm
Jan 17

Telesales and Telemarketing – 1 day

17/01/20 at 9:30 am - 5:30 pm
Feb 14

Telesales and Telemarketing – 1 day

14/02/20 at 9:30 am - 5:30 pm
Mar 13

Telesales and Telemarketing – 1 day

13/03/20 at 9:30 am - 5:30 pm
Apr 10

Telesales and Telemarketing – 1 day

10/04/20 at 9:30 am - 5:30 pm
May 08

Telesales and Telemarketing – 1 day

08/05/20 at 9:30 am - 5:30 pm

Telephone skills and customer care (one day)

For those who’s customer service training requires tips and techniques in both telephone and face to face skills in handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties we also provide a Customer Service and Customer Care training course that deals with these types of customers.

Wed 18

Telephone Skills and Customer Care – 1 day

December 18 at 9:30 am - 5:30 pm
Jan 15

Telephone Skills and Customer Care – 1 day

15/01/20 at 9:30 am - 5:30 pm
Feb 12

Telephone Skills and Customer Care – 1 day

12/02/20 at 9:30 am - 5:30 pm
Mar 11

Telephone Skills and Customer Care – 1 day

11/03/20 at 9:30 am - 5:30 pm
Apr 08

Telephone Skills and Customer Care – 1 day

08/04/20 at 9:30 am - 5:30 pm
May 06

Telephone Skills and Customer Care – 1 day

06/05/20 at 9:30 am - 5:30 pm

Time Management CPD Accredited Course (one day)

Time management is actually self management. It’s interesting that the skills we need to manage others are the same skills we need to manage ourselves: the ability to plan, delegate, organise, direct and control.

Check out our Time Management Training Seminar by clicking Here, where you will be able to receive Time Management Tips from lead trainer, Warren Wint

Tue 24

Time Management – 1 day

December 24 at 9:30 am - 5:30 pm
Jan 07

Time Management – 1 day

07/01/20 at 9:30 am - 5:30 pm
Jan 21

Time Management – 1 day

21/01/20 at 9:30 am - 5:30 pm
Feb 04

Time Management – 1 day

04/02/20 at 9:30 am - 5:30 pm
Feb 18

Time Management – 1 day

18/02/20 at 9:30 am - 5:30 pm
Mar 03

Time Management – 1 day

03/03/20 at 9:30 am - 5:30 pm
Mar 17

Time Management – 1 day

17/03/20 at 9:30 am - 5:30 pm
Mar 31

Time Management – 1 day

31/03/20 at 9:30 am - 5:30 pm
Apr 14

Time Management – 1 day

14/04/20 at 9:30 am - 5:30 pm
Apr 28

Time Management – 1 day

28/04/20 at 9:30 am - 5:30 pm

Time Management working with Microsoft Outlook (one day)

Time management training courses and workshops will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Jan 23

Time Management with Microsoft Outlook – 1 day

23/01/20 at 9:30 am - 5:30 pm
Feb 20

Time Management with Microsoft Outlook – 1 day

20/02/20 at 9:30 am - 5:30 pm
Mar 19

Time Management with Microsoft Outlook – 1 day

19/03/20 at 9:30 am - 5:30 pm
Apr 16

Time Management with Microsoft Outlook – 1 day

16/04/20 at 9:30 am - 5:30 pm
May 14

Time Management with Microsoft Outlook – 1 day

14/05/20 at 9:30 am - 5:30 pm

Management Training / New Manager (two days)

This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager.

Jan 29

The New Manager – 2 day

29/01/20 at 9:30 am - 30/01/20 at 5:30 pm
Feb 26

The New Manager – 2 day

26/02/20 at 9:30 am - 27/02/20 at 5:30 pm
Mar 25

The New Manager – 2 day

25/03/20 at 9:30 am - 26/03/20 at 5:30 pm
Apr 22

The New Manager – 2 day

22/04/20 at 9:30 am - 23/04/20 at 5:30 pm
May 20

The New Manager – 2 day

20/05/20 at 9:30 am - 21/05/20 at 5:30 pm

Training the trainer CPD Accredited Course (one day)

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

Fri 27

Training the Trainer – 1 day

December 27 at 9:30 am - 5:30 pm
Jan 06

Training the Trainer – 1 day

06/01/20 at 9:30 am - 5:30 pm
Jan 24

Training the Trainer – 1 day

24/01/20 at 9:30 am - 5:30 pm
Feb 03

Training the Trainer – 1 day

03/02/20 at 9:30 am - 5:30 pm
Mar 02

Training the Trainer – 1 day

02/03/20 at 9:30 am - 5:30 pm
Mar 20

Training the Trainer – 1 day

20/03/20 at 9:30 am - 5:30 pm
Mar 30

Training the Trainer – 1 day

30/03/20 at 9:30 am - 5:30 pm
Apr 17

Training the Trainer – 1 day

17/04/20 at 9:30 am - 5:30 pm
Apr 27

Training the Trainer – 1 day

27/04/20 at 9:30 am - 5:30 pm
May 15

Training the Trainer – 1 day

15/05/20 at 9:30 am - 5:30 pm

Training the trainer (Two day) – CPD Accredited and Certified Course

This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

Wed 18

Training the Trainer – 2 day

December 18 at 9:30 am - December 19 at 5:30 pm
Jan 15

Training the Trainer – 2 day

15/01/20 at 9:30 am - 16/01/20 at 5:30 pm
Feb 12

Training the Trainer – 2 day

12/02/20 at 9:30 am - 13/02/20 at 5:30 pm
Mar 11

Training the Trainer – 2 day

11/03/20 at 9:30 am - 12/03/20 at 5:30 pm
Apr 08

Training the Trainer – 2 day

08/04/20 at 9:30 am - 09/04/20 at 5:30 pm
May 06

Training the Trainer – 2 day

06/05/20 at 9:30 am - 07/05/20 at 5:30 pm

 

CPD (Continuous Personal or Professional Development Courses) Courses

We are now offering a wide selection of CPD Courses – to find out more click here!

Open Courses – £295 + VAT (discounted from £345 + VAT)