Open Courses

We provide a comprehensive programme of Open courses. Once you have decided on the course you need you can click and book the dates you require and then leave the rest up to us.

You can book online or we can send you a booking form by email. Once your course has been confirmed we will:

  • Confirm the date/s booked
  • Send you your course agenda and itinerary. This will include all course preparations.
  • Include a Pre-course questionnaire for you to complete and bring with you on the day
  • Remind you 5 working days before the course
  • Issue with comprehensive details about the venue and directions
  • Issue you with a course certificate of CPD accreditation (if applicable) or an attendance certificate
  • Discuss with you at the start of the day what learning objectives you have for the day and review them at the end of the day to see how satisfied you are with the content and delivery
  • Never cancel at the last moment

Our approach to training

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

WHY CHOOSE TOTAL SUCCESS FOR YOUR TRAINING?

  • our lead trainers have over 18 year’s experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course (once confirmed) and will never cancel at the last moment
  • free subscription to our monthly training newsletter

PREVIOUS COMMENTS ABOUT OUR TRAINING FROM OUR DELEGATES

All comments below come from course evaluation forms from delegates that have attended our Open courses recently

  • “Very interactive and the workbook is ideal for reference of future information”
  • “Enthusiasm – Brilliant, Knowledge – Clearly knew his stuff!”
  • “Fantastic course”
  • “I liked the personal interaction linked to current workplace structure”
  • “Motivational techniques allow me to deal better with conflict”
  • “Well thought out & covered a range of key topics”
  • “In-depth techniques for probing answers”
  • “I learned all the techniques to reduce and manage stress”
  • “Kept a topic interesting that really shouldn’t be

Please click on any of the course titles for full course details, agendas and booking information.

Account Management  (one day)

The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members.

Appraisal skills CPD Accredited Course (one day) – updated to include new legislation

When it comes to employee performance appraisals, setting SMART objectives and giving constructive feedback are essential skills for any manager and our appraisal training courses show delegates how to carry out appraisal and performance reviews successfully.

Tue 18

Appraisal Skills – 1 day

December 18 at 9:30 am - 5:30 pm
Jan 08

Appraisal Skills – 1 day

08/01/19 at 9:30 am - 5:30 pm
Feb 06

Appraisal Skills – 1 day

06/02/19 at 9:30 am - 5:30 pm
Mar 06

Appraisal Skills – 1 day

06/03/19 at 9:30 am - 5:30 pm
Apr 03

Appraisal Skills – 1 day

03/04/19 at 9:30 am - 5:30 pm
May 01

Appraisal Skills – 1 day

01/05/19 at 9:30 am - 5:30 pm
May 29

Appraisal Skills – 1 day

29/05/19 at 9:30 am - 5:30 pm
Jun 26

Appraisal Skills – 1 day

26/06/19 at 9:30 am - 5:30 pm

Assertiveness Skills (one day)

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Check out our Assertiveness Training Seminar by clicking Here! – you will see lead trainer, Warren Wint, talk about recognising Assertive Passive and Aggressive behaviors

Mon 24

Assertiveness Skills – 1 day

December 24 at 9:30 am - 5:30 pm
Jan 21

Assertiveness Skills – 1 day

21/01/19 at 9:30 am - 5:30 pm
Feb 01

Assertiveness Skills – 1 day

01/02/19 at 9:30 am - 5:30 pm
Feb 19

Assertiveness Skills – 1 day

19/02/19 at 9:30 am - 5:30 pm
Mar 01

Assertiveness Skills – 1 day

01/03/19 at 9:30 am - 5:30 pm
Mar 19

Assertiveness Skills – 1 day

19/03/19 at 9:30 am - 5:30 pm
Mar 29

Assertiveness Skills – 1 day

29/03/19 at 9:30 am - 5:30 pm
Apr 16

Assertiveness Skills – 1 day

16/04/19 at 9:30 am - 5:30 pm
Apr 26

Assertiveness Skills – 1 day

26/04/19 at 9:30 am - 5:30 pm
May 14

Assertiveness Skills – 1 day

14/05/19 at 9:30 am - 5:30 pm

Assertiveness and managing conflict (one day)

Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result.

Jan 25

Assertiveness and Managing Conflict – 1 day

25/01/19 at 9:30 am - 5:30 pm
Feb 05

Assertiveness and Managing Conflict – 1 day

05/02/19 at 9:30 am - 5:30 pm
Mar 05

Assertiveness and Managing Conflict – 1 day

05/03/19 at 9:30 am - 5:30 pm
Apr 02

Assertiveness and Managing Conflict – 1 day

02/04/19 at 9:30 am - 5:30 pm
Apr 30

Assertiveness and Managing Conflict – 1 day

30/04/19 at 9:30 am - 5:30 pm
May 28

Assertiveness and Managing Conflict – 1 day

28/05/19 at 9:30 am - 5:30 pm
Jun 25

Assertiveness and Managing Conflict – 1 day

25/06/19 at 9:30 am - 5:30 pm

Coaching for managers CPD Accredited Course (one day)

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Jan 11

Coaching for Managers – 1 day

11/01/19 at 9:30 am - 5:30 pm
Feb 08

Coaching for Managers – 1 day

08/02/19 at 9:30 am - 5:30 pm
Feb 19

Coaching for Managers – 1 day

19/02/19 at 9:30 am - 5:30 pm
Mar 08

Coaching for Managers – 1 day

08/03/19 at 9:30 am - 5:30 pm
Mar 19

Coaching for Managers – 1 day

19/03/19 at 9:30 am - 5:30 pm
Apr 05

Coaching for Managers – 1 day

05/04/19 at 9:30 am - 5:30 pm
Apr 16

Coaching for Managers – 1 day

16/04/19 at 9:30 am - 5:30 pm
May 03

Coaching for Managers – 1 day

03/05/19 at 9:30 am - 5:30 pm
May 14

Coaching for Managers – 1 day

14/05/19 at 9:30 am - 5:30 pm
May 31

Coaching for Managers – 1 day

31/05/19 at 9:30 am - 5:30 pm

Customer Service and Customer Care (one day)

If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

Thu 27

Customer Service & Customer Care 1 day

December 27 at 9:30 am - 5:30 pm
Jan 31

Customer Service & Customer Care 1 day

31/01/19 at 9:30 am - 5:30 pm
Feb 06

Customer Service & Customer Care 1 day

06/02/19 at 9:30 am - 5:30 pm
Mar 06

Customer Service & Customer Care 1 day

06/03/19 at 9:30 am - 5:30 pm
Apr 03

Customer Service & Customer Care 1 day

03/04/19 at 9:30 am - 5:30 pm
May 01

Customer Service & Customer Care 1 day

01/05/19 at 9:30 am - 5:30 pm
May 29

Customer Service & Customer Care 1 day

29/05/19 at 9:30 am - 5:30 pm
Jun 26

Customer Service & Customer Care 1 day

26/06/19 at 9:30 am - 5:30 pm

Delegation Skills (one day)

Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.

Mon 17

Delegation Skills

December 17 at 9:30 am - 5:00 pm
Jan 17

Delegation Skills

17/01/19 at 9:30 am - 5:00 pm
Feb 01

Delegation Skills

01/02/19 at 9:30 am - 5:00 pm
Feb 11

Delegation Skills

11/02/19 at 9:30 am - 5:00 pm
Mar 01

Delegation Skills

01/03/19 at 9:30 am - 5:00 pm
Mar 11

Delegation Skills

11/03/19 at 9:30 am - 5:00 pm
Mar 29

Delegation Skills

29/03/19 at 9:30 am - 5:00 pm
Apr 08

Delegation Skills

08/04/19 at 9:30 am - 5:00 pm
Apr 26

Delegation Skills

26/04/19 at 9:30 am - 5:00 pm
May 24

Delegation Skills

24/05/19 at 9:30 am - 5:00 pm

Dealing with difficult people (one day)

Our dealing with difficult people courses covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people.

Jan 22

Dealing With Difficult People – 1 day

22/01/19 at 9:30 am - 5:30 pm
Feb 18

Dealing With Difficult People – 1 day

18/02/19 at 9:30 am - 5:30 pm
Feb 28

Dealing With Difficult People – 1 day

28/02/19 at 9:30 am - 5:30 pm
Mar 18

Dealing With Difficult People – 1 day

18/03/19 at 9:30 am - 5:30 pm
Mar 28

Dealing With Difficult People – 1 day

28/03/19 at 9:30 am - 5:30 pm
Apr 15

Dealing With Difficult People – 1 day

15/04/19 at 9:30 am - 5:30 pm
Apr 25

Dealing With Difficult People – 1 day

25/04/19 at 9:30 am - 5:30 pm
May 13

Dealing With Difficult People – 1 day

13/05/19 at 9:30 am - 5:30 pm
May 23

Dealing With Difficult People – 1 day

23/05/19 at 9:30 am - 5:30 pm
Jun 10

Dealing With Difficult People – 1 day

10/06/19 at 9:30 am - 5:30 pm

Disciplinary Procedures (one day) – updated to cover current legislation

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

Wed 19

Disciplinary Procedures – 1 day

December 19 at 9:30 am - 5:30 pm
Jan 16

Disciplinary Procedures – 1 day

16/01/19 at 9:30 am - 5:30 pm
Feb 15

Disciplinary Procedures – 1 day

15/02/19 at 9:30 am - 5:30 pm
Feb 25

Disciplinary Procedures – 1 day

25/02/19 at 9:30 am - 5:30 pm
Mar 15

Disciplinary Procedures – 1 day

15/03/19 at 9:30 am - 5:30 pm
Mar 25

Disciplinary Procedures – 1 day

25/03/19 at 9:30 am - 5:30 pm
Apr 12

Disciplinary Procedures – 1 day

12/04/19 at 9:30 am - 5:30 pm
May 10

Disciplinary Procedures – 1 day

10/05/19 at 9:30 am - 5:30 pm
May 20

Disciplinary Procedures – 1 day

20/05/19 at 9:30 am - 5:30 pm
Jun 07

Disciplinary Procedures – 1 day

07/06/19 at 9:30 am - 5:30 pm

High Impact Writing Skills (one day) – updates include writing e-mails

This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document to clients, directors and senior managers.

Jan 08
Feb 07
Feb 26
Mar 07
Mar 26
Apr 04
Apr 23
May 02
May 21
May 30

Interviewing skills (one day) – updated to cover current legislation

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

Jan 11

Interviewing Skills – 1 day

11/01/19 at 9:30 am - 5:30 pm
Feb 08

Interviewing Skills – 1 day

08/02/19 at 9:30 am - 5:30 pm
Feb 18

Interviewing Skills – 1 day

18/02/19 at 9:30 am - 5:30 pm
Mar 08

Interviewing Skills – 1 day

08/03/19 at 9:30 am - 5:30 pm
Mar 18

Interviewing Skills – 1 day

18/03/19 at 9:30 am - 5:30 pm
Apr 05

Interviewing Skills – 1 day

05/04/19 at 9:30 am - 5:30 pm
Apr 15

Interviewing Skills – 1 day

15/04/19 at 9:30 am - 5:30 pm
May 03

Interviewing Skills – 1 day

03/05/19 at 9:30 am - 5:30 pm
May 13

Interviewing Skills – 1 day

13/05/19 at 9:30 am - 5:30 pm
May 31

Interviewing Skills – 1 day

31/05/19 at 9:30 am - 5:30 pm

Interviewing skills for the Interviewee (one day) – updated to cover current legislation

Our one-day interviewing skills for the Interviewee is to teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and to enable delegates to evaluate the most effective ways of responding to questions

Jan 29

Interview skills for the interviewee

29/01/19 at 9:30 am - 5:30 pm
Feb 20

Interview skills for the interviewee

20/02/19 at 9:30 am - 5:30 pm
Mar 20

Interview skills for the interviewee

20/03/19 at 9:30 am - 5:30 pm
Apr 17

Interview skills for the interviewee

17/04/19 at 9:30 am - 5:30 pm
May 15

Interview skills for the interviewee

15/05/19 at 9:30 am - 5:30 pm
Jun 12

Interview skills for the interviewee

12/06/19 at 9:30 am - 5:30 pm

Introduction to selling (one day)

If you want to get more customers buying your products and services your sales team must be able to use productive selling techniques; sales closing skills; be confident in answering objections; even down to dealing with difficult customers.

Jan 10

Introduction to Selling – 1 day

10/01/19 at 9:30 am - 5:30 pm
Feb 05

Introduction to Selling – 1 day

05/02/19 at 9:30 am - 5:30 pm
Feb 21

Introduction to Selling – 1 day

21/02/19 at 9:30 am - 5:30 pm
Mar 05

Introduction to Selling – 1 day

05/03/19 at 9:30 am - 5:30 pm
Mar 21

Introduction to Selling – 1 day

21/03/19 at 9:30 am - 5:30 pm
Apr 02

Introduction to Selling – 1 day

02/04/19 at 9:30 am - 5:30 pm
Apr 18

Introduction to Selling – 1 day

18/04/19 at 9:30 am - 5:30 pm
Apr 30

Introduction to Selling – 1 day

30/04/19 at 9:30 am - 5:30 pm
May 16

Introduction to Selling – 1 day

16/05/19 at 9:30 am - 5:30 pm
May 28

Introduction to Selling – 1 day

28/05/19 at 9:30 am - 5:30 pm

Leadership and team building CPD Accredited Course (one day)

Our team building workshops are packed full of useful teamwork training exercises, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders.

Jan 07

Leadership and Team Building – 1 day

07/01/19 at 9:30 am - 5:30 pm
Feb 04

Leadership and Team Building – 1 day

04/02/19 at 9:30 am - 5:30 pm
Feb 21

Leadership and Team Building – 1 day

21/02/19 at 9:30 am - 5:30 pm
Mar 04

Leadership and Team Building – 1 day

04/03/19 at 9:30 am - 5:30 pm
Mar 21

Leadership and Team Building – 1 day

21/03/19 at 9:30 am - 5:30 pm
Apr 01

Leadership and Team Building – 1 day

01/04/19 at 9:30 am - 5:30 pm
Apr 18

Leadership and Team Building – 1 day

18/04/19 at 9:30 am - 5:30 pm
Apr 29

Leadership and Team Building – 1 day

29/04/19 at 9:30 am - 5:30 pm
May 16

Leadership and Team Building – 1 day

16/05/19 at 9:30 am - 5:30 pm
Jun 13

Leadership and Team Building – 1 day

13/06/19 at 9:30 am - 5:30 pm

Letter and report writing (one day) – updates include writing e-mails

Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

Jan 23

Letter and Report Writing – 1 day

23/01/19 at 9:30 am - 5:30 pm
Feb 11

Letter and Report Writing – 1 day

11/02/19 at 9:30 am - 5:30 pm
Feb 27

Letter and Report Writing – 1 day

27/02/19 at 9:30 am - 5:30 pm
Mar 11

Letter and Report Writing – 1 day

11/03/19 at 9:30 am - 5:30 pm
Mar 27

Letter and Report Writing – 1 day

27/03/19 at 9:30 am - 5:30 pm
Apr 08

Letter and Report Writing – 1 day

08/04/19 at 9:30 am - 5:30 pm
Apr 24

Letter and Report Writing – 1 day

24/04/19 at 9:30 am - 5:30 pm
May 22

Letter and Report Writing – 1 day

22/05/19 at 9:30 am - 5:30 pm
Jun 03

Letter and Report Writing – 1 day

03/06/19 at 9:30 am - 5:30 pm
Jun 19

Letter and Report Writing – 1 day

19/06/19 at 9:30 am - 5:30 pm

Managing Meetings (one day)

This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend.

Jan 28

Managing Meetings

28/01/19 at 9:30 am - 5:30 pm
Feb 12

Managing Meetings

12/02/19 at 9:30 am - 5:30 pm
Feb 27

Managing Meetings

27/02/19 at 9:30 am - 5:30 pm
Mar 12

Managing Meetings

12/03/19 at 9:30 am - 5:30 pm
Mar 27

Managing Meetings

27/03/19 at 9:30 am - 5:30 pm
Apr 09

Managing Meetings

09/04/19 at 9:30 am - 5:30 pm
Apr 24

Managing Meetings

24/04/19 at 9:30 am - 5:30 pm
May 07

Managing Meetings

07/05/19 at 9:30 am - 5:30 pm
May 22

Managing Meetings

22/05/19 at 9:30 am - 5:30 pm
Jun 04

Managing Meetings

04/06/19 at 9:30 am - 5:30 pm

Managing the Difficult Appraisal (one day)

This course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance, behaviour or attitude.

Thu 20

Managing the Difficult Appraisal – 1 day

December 20 at 9:30 am - 5:30 pm
Jan 17

Managing the Difficult Appraisal – 1 day

17/01/19 at 9:30 am - 5:30 pm
Feb 07

Managing the Difficult Appraisal – 1 day

07/02/19 at 9:30 am - 5:30 pm
Feb 11

Managing the Difficult Appraisal – 1 day

11/02/19 at 9:30 am - 5:30 pm
Mar 07

Managing the Difficult Appraisal – 1 day

07/03/19 at 9:30 am - 5:30 pm
Mar 11

Managing the Difficult Appraisal – 1 day

11/03/19 at 9:30 am - 5:30 pm
Apr 04

Managing the Difficult Appraisal – 1 day

04/04/19 at 9:30 am - 5:30 pm
Apr 08

Managing the Difficult Appraisal – 1 day

08/04/19 at 9:30 am - 5:30 pm
May 02

Managing the Difficult Appraisal – 1 day

02/05/19 at 9:30 am - 5:30 pm
May 30

Managing the Difficult Appraisal – 1 day

30/05/19 at 9:30 am - 5:30 pm

Managing Difficult Employees (one day)

This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed.

Tue 18

Managing Difficult Employees – 1 Day

December 18 at 9:30 am - 5:30 pm
Jan 22

Managing Difficult Employees – 1 Day

22/01/19 at 9:30 am - 5:30 pm
Feb 18

Managing Difficult Employees – 1 Day

18/02/19 at 9:30 am - 5:30 pm
Mar 18

Managing Difficult Employees – 1 Day

18/03/19 at 9:30 am - 5:30 pm
Apr 15

Managing Difficult Employees – 1 Day

15/04/19 at 9:30 am - 5:30 pm
May 13

Managing Difficult Employees – 1 Day

13/05/19 at 9:30 am - 5:30 pm
Jun 10

Managing Difficult Employees – 1 Day

10/06/19 at 9:30 am - 5:30 pm

Mediation skills CPD Accredited Course (one day)

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties.

Jan 29

Mediation Skills 1 day

29/01/19 at 9:30 am - 5:30 pm
Feb 13

Mediation Skills 1 day

13/02/19 at 9:30 am - 5:30 pm
Feb 26

Mediation Skills 1 day

26/02/19 at 9:30 am - 5:30 pm
Mar 13

Mediation Skills 1 day

13/03/19 at 9:30 am - 5:30 pm
Mar 26

Mediation Skills 1 day

26/03/19 at 9:30 am - 5:30 pm
Apr 10

Mediation Skills 1 day

10/04/19 at 9:30 am - 5:30 pm
Apr 23

Mediation Skills 1 day

23/04/19 at 9:30 am - 5:30 pm
May 08

Mediation Skills 1 day

08/05/19 at 9:30 am - 5:30 pm
May 21

Mediation Skills 1 day

21/05/19 at 9:30 am - 5:30 pm
Jun 05

Mediation Skills 1 day

05/06/19 at 9:30 am - 5:30 pm

Negotiation skills (one day)

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

Jan 30

Negotiation Skills – 1 day

30/01/19 at 9:30 am - 5:30 pm
Feb 20

Negotiation Skills – 1 day

20/02/19 at 9:30 am - 5:30 pm
Mar 20

Negotiation Skills – 1 day

20/03/19 at 9:30 am - 5:30 pm
Apr 17

Negotiation Skills – 1 day

17/04/19 at 9:30 am - 5:30 pm
May 15

Negotiation Skills – 1 day

15/05/19 at 9:30 am - 5:30 pm
Jun 12

Negotiation Skills – 1 day

12/06/19 at 9:30 am - 5:30 pm

Performance Management (one day)

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team.

Fri 28

Performance Management – 1 Day

December 28 at 9:30 am - 5:00 pm
Jan 09

Performance Management – 1 Day

09/01/19 at 9:30 am - 5:00 pm
Feb 06

Performance Management – 1 Day

06/02/19 at 9:30 am - 5:00 pm
Feb 22

Performance Management – 1 Day

22/02/19 at 9:30 am - 5:00 pm
Mar 06

Performance Management – 1 Day

06/03/19 at 9:30 am - 5:00 pm
Mar 22

Performance Management – 1 Day

22/03/19 at 9:30 am - 5:00 pm
Apr 03

Performance Management – 1 Day

03/04/19 at 9:30 am - 5:00 pm
May 01

Performance Management – 1 Day

01/05/19 at 9:30 am - 5:00 pm
May 17

Performance Management – 1 Day

17/05/19 at 9:30 am - 5:00 pm
May 29

Performance Management – 1 Day

29/05/19 at 9:30 am - 5:00 pm

Presentation skills CPD Accredited Course (one day)

The presentation seminars that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues.

Wed 19

Presentation Skills 1 day

December 19 at 9:30 am - 5:30 pm
Jan 16

Presentation Skills 1 day

16/01/19 at 9:30 am - 5:30 pm
Feb 15

Presentation Skills 1 day

15/02/19 at 9:30 am - 5:30 pm
Mar 15

Presentation Skills 1 day

15/03/19 at 9:30 am - 5:30 pm
Apr 12

Presentation Skills 1 day

12/04/19 at 9:30 am - 5:30 pm
May 10

Presentation Skills 1 day

10/05/19 at 9:30 am - 5:30 pm
Jun 07

Presentation Skills 1 day

07/06/19 at 9:30 am - 5:30 pm

Presentation skills CPD Accredited Course (two days)

Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully.

Jan 23

Presentation Skills 2 day

23/01/19 at 9:30 am - 24/01/19 at 5:30 pm
Feb 25

Presentation Skills 2 day

25/02/19 at 9:30 am - 26/02/19 at 5:30 pm
Mar 25

Presentation Skills 2 day

25/03/19 at 9:30 am - 26/03/19 at 5:30 pm
May 20

Presentation Skills 2 day

20/05/19 at 9:30 am - 21/05/19 at 5:30 pm
Jun 17

Presentation Skills 2 day

17/06/19 at 9:30 am - 18/06/19 at 5:30 pm

PowerPoint Presentation skills CPD Accredited Course (one day)

Our presentation skills workshops are designed not just to show delegates how to make a simple presentation: they are designed to show delegates how to create a successful presentation also maximising the applications of PowerPoint to make great presentations.

Jan 25

PowerPoint Presentation Skills – 1 day

25/01/19 at 9:30 am - 5:30 pm
Feb 14

PowerPoint Presentation Skills – 1 day

14/02/19 at 9:30 am - 5:30 pm
Mar 14

PowerPoint Presentation Skills – 1 day

14/03/19 at 9:30 am - 5:30 pm
Apr 11

PowerPoint Presentation Skills – 1 day

11/04/19 at 9:30 am - 5:30 pm
May 09

PowerPoint Presentation Skills – 1 day

09/05/19 at 9:30 am - 5:30 pm
Jun 06

PowerPoint Presentation Skills – 1 day

06/06/19 at 9:30 am - 5:30 pm

Advanced Presentation skills CPD Accredited Course (one day)

Delegates who have taken our Presentation Courses have expressed how much they enjoyed the variety in our presentation skills training and now feel confident to present in any situation.

Fri 28

Advanced Presentation Skills – 1 day

December 28 at 9:30 am - 5:30 pm
Jan 28

Advanced Presentation Skills – 1 day

28/01/19 at 9:30 am - 5:30 pm
Feb 25

Advanced Presentation Skills – 1 day

25/02/19 at 9:30 am - 5:30 pm
Mar 25

Advanced Presentation Skills – 1 day

25/03/19 at 9:30 am - 5:30 pm
Apr 22

Advanced Presentation Skills – 1 day

22/04/19 at 9:30 am - 5:30 pm
May 20

Advanced Presentation Skills – 1 day

20/05/19 at 9:30 am - 5:30 pm
Jun 17

Advanced Presentation Skills – 1 day

17/06/19 at 9:30 am - 5:30 pm

Project Management for non-project managers (one day)

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques. This course is also a great option if you seek project management for junior staff in the workplace as it will informatively aid staff in planning successful projects.

Jan 15
Feb 14
Mar 14
Apr 11
May 09
Jun 06

Stress Management (one day)

Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it.  Our courses have a proven track record in stress reduction and managing stress at work.

Mon 17

Stress Management – 1 day

December 17 at 9:30 am - 5:30 pm
Jan 07

Stress Management – 1 day

07/01/19 at 9:30 am - 5:30 pm
Feb 04

Stress Management – 1 day

04/02/19 at 9:30 am - 5:30 pm
Feb 20

Stress Management – 1 day

20/02/19 at 9:30 am - 5:30 pm
Mar 04

Stress Management – 1 day

04/03/19 at 9:30 am - 5:30 pm
Mar 20

Stress Management – 1 day

20/03/19 at 9:30 am - 5:30 pm
Apr 01

Stress Management – 1 day

01/04/19 at 9:30 am - 5:30 pm
Apr 17

Stress Management – 1 day

17/04/19 at 9:30 am - 5:30 pm
Apr 29

Stress Management – 1 day

29/04/19 at 9:30 am - 5:30 pm
May 15

Stress Management – 1 day

15/05/19 at 9:30 am - 5:30 pm

Telesales and Telemarketing (one day)

Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

Thu 27

Telesales and Telemarketing – 1 day

December 27 at 9:30 am - 5:30 pm
Jan 24

Telesales and Telemarketing – 1 day

24/01/19 at 9:30 am - 5:30 pm
Feb 15

Telesales and Telemarketing – 1 day

15/02/19 at 9:30 am - 5:30 pm
Mar 15

Telesales and Telemarketing – 1 day

15/03/19 at 9:30 am - 5:30 pm
Apr 12

Telesales and Telemarketing – 1 day

12/04/19 at 9:30 am - 5:30 pm
May 10

Telesales and Telemarketing – 1 day

10/05/19 at 9:30 am - 5:30 pm
Jun 07

Telesales and Telemarketing – 1 day

07/06/19 at 9:30 am - 5:30 pm

Telephone skills and customer care (one day)

For those who’s customer service training requires tips and techniques in both telephone and face to face skills in handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties we also provide a Customer Service and Customer Care training course that deals with these types of customers.

Mon 17

Telephone Skills and Customer Care – 1 day

December 17 at 9:30 am - 5:30 pm
Jan 14

Telephone Skills and Customer Care – 1 day

14/01/19 at 9:30 am - 5:30 pm
Feb 13

Telephone Skills and Customer Care – 1 day

13/02/19 at 9:30 am - 5:30 pm
Mar 13

Telephone Skills and Customer Care – 1 day

13/03/19 at 9:30 am - 5:30 pm
Apr 10

Telephone Skills and Customer Care – 1 day

10/04/19 at 9:30 am - 5:30 pm
May 08

Telephone Skills and Customer Care – 1 day

08/05/19 at 9:30 am - 5:30 pm
Jun 05

Telephone Skills and Customer Care – 1 day

05/06/19 at 9:30 am - 5:30 pm

Time Management CPD Accredited Course (one day)

Time management is actually self management. It’s interesting that the skills we need to manage others are the same skills we need to manage ourselves: the ability to plan, delegate, organise, direct and control.

Check out our Time Management Training Seminar by clicking Here, where you will be able to receive Time Management Tips from lead trainer, Warren Wint

Jan 10

Time Management – 1 day

10/01/19 at 9:30 am - 5:30 pm
Jan 21

Time Management – 1 day

21/01/19 at 9:30 am - 5:30 pm
Feb 05

Time Management – 1 day

05/02/19 at 9:30 am - 5:30 pm
Feb 19

Time Management – 1 day

19/02/19 at 9:30 am - 5:30 pm
Feb 21

Time Management – 1 day

21/02/19 at 9:30 am - 5:30 pm
Mar 05

Time Management – 1 day

05/03/19 at 9:30 am - 5:30 pm
Mar 19

Time Management – 1 day

19/03/19 at 9:30 am - 5:30 pm
Mar 21

Time Management – 1 day

21/03/19 at 9:30 am - 5:30 pm
Apr 02

Time Management – 1 day

02/04/19 at 9:30 am - 5:30 pm
Apr 16

Time Management – 1 day

16/04/19 at 9:30 am - 5:30 pm

Time Management working with Microsoft Outlook (one day)

Time management training courses and workshops will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Fri 21

Time Management with Microsoft Outlook – 1 day

December 21 at 9:30 am - 5:30 pm
Jan 18

Time Management with Microsoft Outlook – 1 day

18/01/19 at 9:30 am - 5:30 pm

Management Training / New Manager (two days)

This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager.

Jan 30

The New Manager – 2 day

30/01/19 at 9:30 am - 31/01/19 at 5:30 pm
Feb 27

The New Manager – 2 day

27/02/19 at 9:30 am - 28/02/19 at 5:30 pm
Mar 27

The New Manager – 2 day

27/03/19 at 9:30 am - 28/03/19 at 5:30 pm
Apr 24

The New Manager – 2 day

24/04/19 at 9:30 am - 25/04/19 at 5:30 pm
May 22

The New Manager – 2 day

22/05/19 at 9:30 am - 23/05/19 at 5:30 pm
Jun 19

The New Manager – 2 day

19/06/19 at 9:30 am - 20/06/19 at 5:30 pm

Training the trainer CPD Accredited Course (one day)

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

Fri 21

Training the Trainer – 1 day

December 21 at 9:30 am - 5:30 pm
Jan 09

Training the Trainer – 1 day

09/01/19 at 9:30 am - 5:30 pm
Jan 18

Training the Trainer – 1 day

18/01/19 at 9:30 am - 5:30 pm
Feb 04

Training the Trainer – 1 day

04/02/19 at 9:30 am - 5:30 pm
Feb 22

Training the Trainer – 1 day

22/02/19 at 9:30 am - 5:30 pm
Mar 04

Training the Trainer – 1 day

04/03/19 at 9:30 am - 5:30 pm
Mar 22

Training the Trainer – 1 day

22/03/19 at 9:30 am - 5:30 pm
Apr 01

Training the Trainer – 1 day

01/04/19 at 9:30 am - 5:30 pm
Apr 29

Training the Trainer – 1 day

29/04/19 at 9:30 am - 5:30 pm
May 17

Training the Trainer – 1 day

17/05/19 at 9:30 am - 5:30 pm

Training the trainer (Two day) – CPD Accredited and Certified Course

This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

Jan 14

Training the Trainer – 2 day

14/01/19 at 9:30 am - 15/01/19 at 5:30 pm
Feb 13

Training the Trainer – 2 day

13/02/19 at 9:30 am - 14/02/19 at 5:30 pm
Mar 13

Training the Trainer – 2 day

13/03/19 at 9:30 am - 14/03/19 at 5:30 pm
Apr 10

Training the Trainer – 2 day

10/04/19 at 9:30 am - 11/04/19 at 5:30 pm
May 08

Training the Trainer – 2 day

08/05/19 at 9:30 am - 09/05/19 at 5:30 pm
Jun 05

Training the Trainer – 2 day

05/06/19 at 9:30 am - 06/06/19 at 5:30 pm

 

CPD (Continuous Personal or Professional Development Courses) Courses

We are now offering a wide selection of CPD Courses – to find out more click here!

Open Courses – £295 + VAT (discounted from £345 + VAT)