Open Courses

We provide a comprehensive programme of Open courses. Once you have decided on the course you need you can click and book the dates you require and then leave the rest up to us.

All our open courses can be trained as live, virtual and remote courses and workshops. Please click on the link to view our course schedule and calendar. All open courses £295 plus VAT per person.

You can book online or we can send you a booking form by email. Once your course has been confirmed we will:

  • Confirm the date/s booked
  • Send you your course agenda and itinerary. This will include all course preparations.
  • Include a Pre-course questionnaire for you to complete and bring with you on the day
  • Remind you 5 working days before the course
  • Issue with comprehensive details about the venue and directions
  • Issue you with a course certificate of CPD accreditation (if applicable) or an attendance certificate
  • Discuss with you at the start of the day what learning objectives you have for the day and review them at the end of the day to see how satisfied you are with the content and delivery
  • Never cancel at the last moment

Our approach to training

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

WHY CHOOSE TOTAL SUCCESS FOR YOUR TRAINING?

  • our lead trainers have over 18 year’s experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course (once confirmed) and will never cancel at the last moment
  • free subscription to our monthly training newsletter

PREVIOUS COMMENTS ABOUT OUR TRAINING FROM OUR DELEGATES

All comments below come from course evaluation forms from delegates that have attended our Open courses recently

  • “Very interactive and the workbook is ideal for reference of future information”
  • “Enthusiasm – Brilliant, Knowledge – Clearly knew his stuff!”
  • “Fantastic course”
  • “I liked the personal interaction linked to current workplace structure”
  • “Motivational techniques allow me to deal better with conflict”
  • “Well thought out & covered a range of key topics”
  • “In-depth techniques for probing answers”
  • “I learned all the techniques to reduce and manage stress”
  • “Kept a topic interesting that really shouldn’t be

 

Account Management

Advanced Presentation Skills

Appraisal Skills (CPD accredited)

Assertiveness Skills

Assertiveness and Managing Conflict

Coaching for Managers (CPD accredited)

Complaint Handling

Customer Service & Customer Care

Dealing With Difficult People (CPD accredited)

Delegation Skills

Disciplinary Procedures

Interviewing Skills

Interviewing Skills for the Interviewee

Introduction to Selling

High Impact Writing Skills

Letter Writing (CPD accredited)

Leadership & Team Building (CPD accredited)

Managing Emotional Wellbeing – Stress Management Training

Managing Meetings

Managing the Difficult Appraisal

Managing the Difficult Conversation

Managing the Difficult Employee

Managing Remotely: Managing A Successful Homeworking Programme

Mediation Skills (CPD accredited)

Negotiation Skills

New Manager Training course (CPD accredited)

Performance Management

PowerPoint Presentation Skills

Presentation Skills – 1 Day

Presentation Skills – 2 Day

Project Management for the Non-project Manager

Stress Management

Telesales & Telemarketing

Telephone Skills and Customer Care

Time Management

Time Management with Outlook

Train The Trainer -1 Day (CPD accredited)

Train The Trainer – 2 Day (CPD accredited)

Working from Home and Maintaining Motivation – Stress Management Training Course

 

Please click on any of the course titles for full course details, agendas and booking information.

Account Management  (one day)

The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members.

Appraisal skills CPD Accredited Course (one day) – updated to include new legislation

When it comes to employee performance appraisals, setting SMART objectives and giving constructive feedback are essential skills for any manager and our appraisal training courses show delegates how to carry out appraisal and performance reviews successfully.

Wed 27
Jun 24
Jul 22
Aug 19

Appraisal Skills – Live Remote Virtual Training

August 19 at 9:30 am - 3:30 pm
Sep 16

Appraisal Skills – 1 day

September 16 at 9:30 am - 5:30 pm

Assertiveness Skills (one day)

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Check out our Assertiveness Training Seminar by clicking Here! – you will see lead trainer, Warren Wint, talk about recognising Assertive Passive and Aggressive behaviors

Jun 09
Jun 19
Jul 07
Jul 17
Aug 04
Aug 14
Sep 01

Assertiveness Skills – 1 day

September 1 at 9:30 am - 5:30 pm
Sep 11

Assertiveness Skills – 1 day

September 11 at 9:30 am - 5:30 pm
Sep 29

Assertiveness Skills – 1 day

September 29 at 9:30 am - 5:30 pm

Assertiveness and managing conflict (one day)

Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result.

Tue 26

Assertiveness and Managing Conflict – 1 day

May 26 at 9:30 am - 5:30 pm
Jun 12

Assertiveness and Managing Conflict – 1 day

June 12 at 9:30 am - 5:30 pm
Jun 23

Assertiveness and Managing Conflict – 1 day

June 23 at 9:30 am - 5:30 pm
Jul 10

Assertiveness and Managing Conflict – 1 day

July 10 at 9:30 am - 5:30 pm
Jul 21

Assertiveness and Managing Conflict – 1 day

July 21 at 9:30 am - 5:30 pm
Aug 07

Assertiveness and Managing Conflict – 1 day

August 7 at 9:30 am - 5:30 pm
Aug 18

Assertiveness and Managing Conflict – 1 day

August 18 at 9:30 am - 5:30 pm
Sep 04

Assertiveness and Managing Conflict – 1 day

September 4 at 9:30 am - 5:30 pm
Sep 15

Assertiveness and Managing Conflict – 1 day

September 15 at 9:30 am - 5:30 pm
Oct 02

Assertiveness and Managing Conflict – 1 day

October 2 at 9:30 am - 5:30 pm

Coaching for managers CPD Accredited Course (one day)

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Fri 29
Jun 09
Jun 26
Jul 07
Jul 24
Aug 04
Aug 21
Sep 01

Coaching for Managers – 1 day

September 1 at 9:30 am - 5:30 pm
Sep 18

Coaching for Managers – 1 day

September 18 at 9:30 am - 5:30 pm
Sep 29

Coaching for Managers – 1 day

September 29 at 9:30 am - 5:30 pm

Customer Service and Customer Care (one day)

If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

Sep 17

Customer Service & Customer Care 1 day

September 17 at 9:30 am - 5:30 pm

Delegation Skills (one day)

Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.

Jun 01
Jun 19
Jun 29
Jul 17
Jul 27
Aug 14
Aug 24
Sep 11

Delegation Skills

September 11 at 9:30 am - 5:00 pm
Sep 21

Delegation Skills

September 21 at 9:30 am - 5:00 pm

Dealing with difficult people (one day)

Our dealing with difficult people courses covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people.

Sep 10

Dealing With Difficult People – 1 day

September 10 at 9:30 am - 5:30 pm
Sep 28

Dealing With Difficult People – 1 day

September 28 at 9:30 am - 5:30 pm

Disciplinary Procedures (one day) – updated to cover current legislation

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

Jun 15
Jul 13
Jul 31
Aug 10
Aug 28
Sep 07

Disciplinary Procedures – 1 day

September 7 at 9:30 am - 5:30 pm
Sep 25

Disciplinary Procedures – 1 day

September 25 at 9:30 am - 5:30 pm

High Impact Writing Skills (one day) – updates include writing e-mails

This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document to clients, directors and senior managers.

Thu 28
Jun 16
Jun 25
Jul 14
Jul 23
Aug 11
Aug 20
Sep 08

High Impact Writing Skills – 1 day training course

September 8 at 9:30 am - 5:30 pm
Sep 17

High Impact Writing Skills – 1 day training course

September 17 at 9:30 am - 5:30 pm

Interviewing skills (one day) – updated to cover current legislation

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

Fri 29
Jun 08
Jun 26
Jul 06
Jul 24
Aug 03
Aug 21
Sep 18

Interviewing Skills – 1 day

September 18 at 9:30 am - 5:30 pm
Sep 28

Interviewing Skills – 1 day

September 28 at 9:30 am - 5:30 pm

Interviewing skills for the Interviewee (one day) – updated to cover current legislation

Our one-day interviewing skills for the Interviewee is to teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and to enable delegates to evaluate the most effective ways of responding to questions

Sep 02

Interview skills for the Interviewee – 1 Day

September 2 at 9:30 am - 5:30 pm
Sep 30

Interview skills for the Interviewee – 1 Day

September 30 at 9:30 am - 5:30 pm

Introduction to selling (one day)

If you want to get more customers buying your products and services your sales team must be able to use productive selling techniques; sales closing skills; be confident in answering objections; even down to dealing with difficult customers.

Jun 11
Jun 23
Jul 21
Aug 06
Aug 18
Sep 03

Introduction to Selling – 1 day

September 3 at 9:30 am - 5:30 pm
Sep 15

Introduction to Selling – 1 day

September 15 at 9:30 am - 5:30 pm
Oct 01

Introduction to Selling – 1 day

October 1 at 9:30 am - 5:30 pm

Leadership and team building CPD Accredited Course (one day)

Our team building workshops are packed full of useful teamwork training exercises, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders.

Sep 03

Leadership and Team Building – 1 day

September 3 at 9:30 am - 5:30 pm
Sep 14

Leadership and Team Building – 1 day

September 14 at 9:30 am - 5:30 pm
Oct 01

Leadership and Team Building – 1 day

October 1 at 9:30 am - 5:30 pm

Letter and report writing (one day) – updates include writing e-mails

Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

Jun 01

Letter and Report Writing – 1 day

June 1 at 9:30 am - 5:30 pm
Jun 17

Letter and Report Writing – 1 day

June 17 at 9:30 am - 5:30 pm
Jun 26
Jun 29

Letter and Report Writing – 1 day

June 29 at 9:30 am - 5:30 pm
Jul 15

Letter and Report Writing – 1 day

July 15 at 9:30 am - 5:30 pm
Jul 24
Jul 27

Letter and Report Writing – 1 day

July 27 at 9:30 am - 5:30 pm
Aug 12

Letter and Report Writing – 1 day

August 12 at 9:30 am - 5:30 pm
Aug 21

Managing Meetings (one day)

This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend.

Jun 17
Sep 09

Managing Meetings

September 9 at 9:30 am - 5:30 pm
Sep 22

Managing Meetings

September 22 at 9:30 am - 5:30 pm

Managing the Difficult Appraisal (one day)

This course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance, behaviour or attitude.

Thu 28

Managing the Difficult Appraisal – 1 day

May 28 at 9:30 am - 5:30 pm
Jun 19

Managing the Difficult Appraisal – 1 day

June 19 at 9:30 am - 5:30 pm
Jun 25

Managing the Difficult Appraisal – 1 day

June 25 at 9:30 am - 5:30 pm
Jul 17

Managing the Difficult Appraisal – 1 day

July 17 at 9:30 am - 5:30 pm
Jul 23

Managing the Difficult Appraisal – 1 day

July 23 at 9:30 am - 5:30 pm
Aug 14

Managing the Difficult Appraisal – 1 day

August 14 at 9:30 am - 5:30 pm
Aug 20

Managing the Difficult Appraisal – 1 day

August 20 at 9:30 am - 5:30 pm
Sep 11

Managing the Difficult Appraisal – 1 day

September 11 at 9:30 am - 5:30 pm
Sep 17

Managing the Difficult Appraisal – 1 day

September 17 at 9:30 am - 5:30 pm

Managing Difficult Employees (one day)

This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed.

Wed 27

Managing Difficult Employees – 1 Day

May 27 at 9:30 am - 5:30 pm
Jun 24

Managing Difficult Employees – 1 Day

June 24 at 9:30 am - 5:30 pm
Jul 22

Managing Difficult Employees – 1 Day

July 22 at 9:30 am - 5:30 pm
Aug 19

Managing Difficult Employees – 1 Day

August 19 at 9:30 am - 5:30 pm
Sep 16

Managing Difficult Employees – 1 Day

September 16 at 9:30 am - 5:30 pm

Mediation skills CPD Accredited Course (one day)

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties.

Jun 10
Jul 08
Aug 05
Sep 02

Mediation Skills 1 day

September 2 at 9:30 am - 5:30 pm
Sep 30

Mediation Skills 1 day

September 30 at 9:30 am - 5:30 pm

Negotiation skills (one day)

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

Jun 03
Jun 16
Jul 01
Jul 14
Jul 29
Aug 11
Aug 26
Sep 08

Negotiation Skills – 1 day

September 8 at 9:30 am - 5:30 pm
Sep 23

Negotiation Skills – 1 day

September 23 at 9:30 am - 5:30 pm

Performance Management (one day)

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team.

Wed 27

Performance Management – 1 Day

May 27 at 9:30 am - 5:00 pm
Jun 12

Performance Management – 1 Day

June 12 at 9:30 am - 5:00 pm
Jun 24

Performance Management – 1 Day

June 24 at 9:30 am - 5:00 pm
Jul 10

Performance Management – 1 Day

July 10 at 9:30 am - 5:00 pm
Jul 22

Performance Management – 1 Day

July 22 at 9:30 am - 5:00 pm
Aug 07

Performance Management – 1 Day

August 7 at 9:30 am - 5:00 pm
Aug 19

Performance Management – 1 Day

August 19 at 9:30 am - 5:00 pm
Sep 04

Performance Management – 1 Day

September 4 at 9:30 am - 5:00 pm
Sep 16

Performance Management – 1 Day

September 16 at 9:30 am - 5:00 pm
Oct 02

Performance Management – 1 Day

October 2 at 9:30 am - 5:00 pm

Presentation skills CPD Accredited Course (one day)

The presentation seminars that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues.

Jun 05
Jul 03
Jul 31
Aug 28
Sep 25

Presentation Skills – 1 day

September 25 at 9:30 am - 5:30 pm

Presentation skills CPD Accredited Course (two days)

Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully.

Jun 15

Presentation Skills 2 day

June 15 at 9:30 am - June 16 at 5:30 pm
Jul 13

Presentation Skills 2 day

July 13 at 9:30 am - July 14 at 5:30 pm
Aug 10

Presentation Skills 2 day

August 10 at 9:30 am - August 11 at 5:30 pm
Sep 07

Presentation Skills 2 day

September 7 at 9:30 am - September 8 at 5:30 pm

PowerPoint Presentation skills CPD Accredited Course (one day)

Our presentation skills workshops are designed not just to show delegates how to make a simple presentation: they are designed to show delegates how to create a successful presentation also maximising the applications of PowerPoint to make great presentations.

Sep 24

PowerPoint Presentation Skills – 1 day

September 24 at 9:30 am - 5:30 pm

Advanced Presentation skills CPD Accredited Course (one day)

Delegates who have taken our Presentation Courses have expressed how much they enjoyed the variety in our presentation skills training and now feel confident to present in any situation.

Jun 02

Advanced Presentation Skills – 1 day

June 2 at 9:30 am - 5:30 pm
Jun 15

Advanced Presentation Skills – 1 day

June 15 at 9:30 am - 5:30 pm
Jun 30

Advanced Presentation Skills – 1 day

June 30 at 9:30 am - 5:30 pm
Jul 13

Advanced Presentation Skills – 1 day

July 13 at 9:30 am - 5:30 pm
Jul 28

Advanced Presentation Skills – 1 day

July 28 at 9:30 am - 5:30 pm
Aug 10

Advanced Presentation Skills – 1 day

August 10 at 9:30 am - 5:30 pm
Aug 25

Advanced Presentation Skills – 1 day

August 25 at 9:30 am - 5:30 pm
Sep 07

Advanced Presentation Skills – 1 day

September 7 at 9:30 am - 5:30 pm
Sep 22

Advanced Presentation Skills – 1 day

September 22 at 9:30 am - 5:30 pm

Project Management for non-project managers (one day)

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques. This course is also a great option if you seek project management for junior staff in the workplace as it will informatively aid staff in planning successful projects.

Sep 24

Project management for non-project managers – 1 day

September 24 at 9:30 am - 5:30 pm

Stress Management (one day)

Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it.  Our courses have a proven track record in stress reduction and managing stress at work.

Jun 10
Jun 22
Jul 08
Jul 20
Aug 05
Aug 17
Sep 02

Stress Management – 1 day

September 2 at 9:30 am - 5:30 pm
Sep 14

Stress Management – 1 day

September 14 at 9:30 am - 5:30 pm
Sep 30

Stress Management – 1 day

September 30 at 9:30 am - 5:30 pm

Telesales and Telemarketing (one day)

Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

Aug 28
Sep 25

Telesales and Telemarketing – 1 day

September 25 at 9:30 am - 5:30 pm

Telephone skills and customer care (one day)

For those who’s customer service training requires tips and techniques in both telephone and face to face skills in handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties we also provide a Customer Service and Customer Care training course that deals with these types of customers.

Sep 23

Telephone Skills and Customer Care – 1 day

September 23 at 9:30 am - 5:30 pm

Time Management CPD Accredited Course (one day)

Time management is actually self management. It’s interesting that the skills we need to manage others are the same skills we need to manage ourselves: the ability to plan, delegate, organise, direct and control.

Check out our Time Management Training Seminar by clicking Here, where you will be able to receive Time Management Tips from lead trainer, Warren Wint

Tue 26
Jun 09
Jun 23
Jul 07
Jul 21
Aug 04

Time Management – Live Remote Virtual Training

August 4 at 9:30 am - 3:30 pm
Aug 18

Time Management – Live Remote Virtual Training

August 18 at 9:30 am - 3:30 pm
Sep 01

Time Management – 1 day

September 1 at 9:30 am - 5:30 pm
Sep 15

Time Management – 1 day

September 15 at 9:30 am - 5:30 pm
Sep 29

Time Management – 1 day

September 29 at 9:30 am - 5:30 pm

Time Management working with Microsoft Outlook (one day)

Time management training courses and workshops will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Sep 03

Time Management with Microsoft Outlook – 1 day

September 3 at 9:30 am - 5:30 pm
Oct 01

Time Management with Microsoft Outlook – 1 day

October 1 at 9:30 am - 5:30 pm

Management Training / New Manager (two days)

This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager.

Jun 17

The New Manager – 2 day

June 17 at 9:30 am - June 18 at 5:30 pm
Jul 15

The New Manager – 2 day

July 15 at 9:30 am - July 16 at 5:30 pm
Aug 12

The New Manager – 2 day

August 12 at 9:30 am - August 13 at 5:30 pm
Sep 09

The New Manager – 2 day

September 9 at 9:30 am - September 10 at 5:30 pm

Training the trainer CPD Accredited Course (one day)

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

Jun 12
Jun 22
Jul 10
Jul 20
Aug 07
Aug 17
Sep 04

Training the Trainer – 1 day

September 4 at 9:30 am - 5:30 pm
Sep 14

Training the Trainer – 1 day

September 14 at 9:30 am - 5:30 pm
Oct 02

Training the Trainer – 1 day

October 2 at 9:30 am - 5:30 pm

Training the trainer (Two day) – CPD Accredited and Certified Course

This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

Jun 03

Training the Trainer – 2 day

June 3 at 9:30 am - June 4 at 5:30 pm
Jul 01

Training the Trainer – 2 day

July 1 at 9:30 am - July 2 at 5:30 pm
Jul 29

Training the Trainer – 2 day

July 29 at 9:30 am - July 30 at 5:30 pm
Aug 26

Training the Trainer – 2 day

August 26 at 9:30 am - August 27 at 5:30 pm
Sep 23

Training the Trainer – 2 day

September 23 at 9:30 am - September 24 at 5:30 pm

 

CPD (Continuous Personal or Professional Development Courses) Courses

We are now offering a wide selection of CPD Courses – to find out more click here!

Open Courses – £295 + VAT (discounted from £345 + VAT)