Events
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Managing Difficult Employees – 1 Day
The Whitechapel Building, 10 Whitechapel High St, London, E1 8QS 150 Minories, London, United KingdomPeople-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.
£295.00 -
Customer Service & Customer Care – Live Remote Virtual Training
Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers.
£295.00 -
High Impact Writing Skills – 1 day training course
The Whitechapel Building, 10 Whitechapel High St, London, E1 8QS 150 Minories, London, United KingdomThis high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course […]
£295.00 -
Managing the Difficult Appraisal – 1 day
The Whitechapel Building, 10 Whitechapel High St, London, E1 8QS 150 Minories, London, United KingdomThe course is designed to give delegates many practical tips and techniques and help them get the best out of every performance appraisal.
£295.00 -
Email and Letter Writing – Live Remote Virtual Training
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
£295.00 -
Interviewing Skills – Live Virtual Remote Training
Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).
£295.00 -
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Delegation Skills – Live Virtual Remote Training
It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a […]
£295.00 -
Complaint Handling – 1 Day
The Whitechapel Building, 10 Whitechapel High St, London, E1 8QS 150 Minories, London, United KingdomThis training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
£295.00 -
Letter and Report Writing – 1 day
The Whitechapel Building, 10 Whitechapel High St, London, E1 8QS 150 Minories, London, United KingdomOur letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
£295.00 -
Account Management – 1 Day
The Whitechapel Building, 10 Whitechapel High St, London, E1 8QS 150 Minories, London, United KingdomThe primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. Full Course Details
£295.00 -
Advanced Presentation Skills – 1 day
The Whitechapel Building, 10 Whitechapel High St, London, E1 8QS 150 Minories, London, United KingdomThis course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
£295.00 -
Telephone Skills and Customer Care – Live Remote Virtual Training
Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.
£295.00 -
Negotiation Skills – Live Remote Virtual Training
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.
£295.00 -
Training the Trainer – 2 day
The Whitechapel Building, 10 Whitechapel High St, London, E1 8QS 150 Minories, London, United KingdomThis course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
£590.00 -
PowerPoint Presentation Skills – Live Remote Virtual Training
Excellent presentation skills using PowerPoint will give you a platform to demonstrate your communication skills, influencing abilities and promotion potential.
£295.00 -
Project Management for Non-Project Managers – Live Remote Virtual Training
The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.
£295.00 -
Disciplinary Procedures – Live Remote Virtual Training
Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.
£295.00 -
Presentation Skills – Live Remote Virtual Training
Excellent presentation skills using PowerPoint will give you a platform to demonstrate your communication skills, influencing abilities and promotion potential.
£295.00 -
Dealing With Difficult People – Live Remote Virtual Training
This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees
£295.00 -
Interviewing Skills – Live Remote Virtual Training
Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).
£295.00
