Events for May 2019

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Calendar of Events

Calendar of Events
Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
		1 Appraisal Skills – 1 day Customer Service & Customer Care 1 day Performance Management – 1 Day	2 High Impact Writing Skills – 1 day training course Managing the Difficult Appraisal – 1 day	3 Coaching for Managers – 1 day Interviewing Skills – 1 day	4	5
6	7 Managing Meetings Account Management – 1 Day	8 Mediation Skills 1 day Telephone Skills and Customer Care – 1 day Training the Trainer – 2 day	9 Training the Trainer – 2 day PowerPoint Presentation Skills – 1 day Project management for non-project managers – 1 day	10 Disciplinary Procedures – 1 day Presentation Skills 1 day Telesales and Telemarketing – 1 day	11	12
13 Dealing With Difficult People – 1 day Interviewing Skills – 1 day Managing Difficult Employees – 1 Day	14 Coaching for Managers – 1 day Assertiveness Skills – 1 day Time Management – 1 day	15 Interview skills for the interviewee Negotiation Skills – 1 day Stress Management – 1 day	16 Introduction to Selling – 1 day Leadership and Team Building – 1 day Time Management – 1 day	17 Performance Management – 1 Day Training the Trainer – 1 day	18	19
20 Advanced Presentation Skills – 1 day Disciplinary Procedures – 1 day Presentation Skills 2 day	21 Presentation Skills 2 day High Impact Writing Skills – 1 day training course Mediation Skills 1 day	22 Letter and Report Writing – 1 day Managing Meetings The New Manager – 2 day	23 The New Manager – 2 day Dealing With Difficult People – 1 day	24 Assertiveness Skills – 1 day Delegation Skills	25	26
27	28 Assertiveness and Managing Conflict – 1 day Introduction to Selling – 1 day Time Management – 1 day	29 Appraisal Skills – 1 day Customer Service & Customer Care 1 day Performance Management – 1 Day	30 High Impact Writing Skills – 1 day training course Managing the Difficult Appraisal – 1 day	31 Coaching for Managers – 1 day Interviewing Skills – 1 day

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Identifying objectives early on and the tutor ensured they were covered. using different techniques to learn the information – video, booklet, roleplay etc… I felt everything was covered in great detail.

— Charlotte Coombes, PMM