Events for October 2018

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Calendar of Events

Calendar of Events
Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
1 Training the Trainer – 1 day Managing the Difficult Appraisal – 1 day	2 Presentation Skills 1 day Mediation Skills 1 day	3 Project management for non-project managers – 1 day Telephone Skills and Customer Care – 1 day	4 Managing Difficult Employees – 1 Day The New Manager – 2 day	5 The New Manager – 2 day Letter and Report Writing – 1 day	6	7
8 Stress Management – 1 day Leadership and Team Building – 1 day	9 Presentation Skills 2 day Appraisal Skills – 1 day	10 Presentation Skills 2 day Telesales and Telemarketing – 1 day	11 Time Management – 1 day Introduction to Selling – 1 day	12 Interviewing Skills – 1 day Coaching for Managers – 1 day Delegation Skills	13	14
15 Training the Trainer – 2 day Telephone Skills and Customer Care – 1 day	16 Training the Trainer – 2 day Managing Difficult Employees – 1 Day	17 Disciplinary Procedures – 1 day Presentation Skills 1 day	18 Managing the Difficult Appraisal – 1 day Stress Management – 1 day	19 Time Management with Microsoft Outlook – 1 day Training the Trainer – 1 day	20	21
22 Advanced Presentation Skills – 1 day Performance Management – 1 Day	23 Assertiveness Skills – 1 day Dealing With Difficult People – 1 day	24 Presentation Skills 2 day Letter and Report Writing – 1 day Presentation Skills 2 day	25 Presentation Skills 2 day Presentation Skills 2 day Telesales and Telemarketing – 1 day	26 Assertiveness and Managing Conflict – 1 day PowerPoint Presentation Skills – 1 day	27	28
29 Customer Service & Customer Care 1 day Managing Meetings Account Management – 1 Day	30 Time Management – 1 day	31

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The things I like most about the programme was the very thorough and clear format along with role play through video critique.

— Malcolm Craig, Newman Martin and Buchan LLP