Events for January 2020

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Calendar of Events

Calendar of Events
Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
		1 Letter and Report Writing – 1 day	2 Account Management – 1 Day Dealing With Difficult People – 1 day	3 Assertiveness Skills – 1 day Delegation Skills Managing the Difficult Appraisal – 1 day	4	5
6 Leadership and Team Building – 1 day Stress Management – 1 day Training the Trainer – 1 day	7 Assertiveness and Managing Conflict – 1 day Introduction to Selling – 1 day Time Management – 1 day	8 Appraisal Skills – 1 day Performance Management – 1 Day	9 Customer Service & Customer Care 1 day High Impact Writing Skills – 1 day training course Managing the Difficult Appraisal – 1 day	10 Coaching for Managers – 1 day Interviewing Skills – 1 day Email and Letter Writing – 1 day	11	12
13 Delegation Skills Letter and Report Writing – 1 day Complaint Handling – 1 Day	14 Account Management – 1 Day Advanced Presentation Skills – 1 day Managing Meetings	15 Negotiation Skills – 1 day Telephone Skills and Customer Care – 1 day Training the Trainer – 2 day	16 Training the Trainer – 2 day PowerPoint Presentation Skills – 1 day Project management for non-project managers – 1 day	17 Disciplinary Procedures – 1 day Presentation Skills 1 day Telesales and Telemarketing – 1 day	18	19
20 Dealing With Difficult People – 1 day Interviewing Skills – 1 day Managing Difficult Employees – 1 Day	21 Assertiveness Skills – 1 day Coaching for Managers – 1 day Time Management – 1 day	22 Interview skills for the interviewee Mediation Skills 1 day Stress Management – 1 day	23 Time Management with Microsoft Outlook – 1 day Introduction to Selling – 1 day Leadership and Team Building – 1 day	24 Assertiveness and Managing Conflict – 1 day Performance Management – 1 Day Training the Trainer – 1 day	25	26
27 Advanced Presentation Skills – 1 day Disciplinary Procedures – 1 day Presentation Skills 2 day	28 Presentation Skills 2 day High Impact Writing Skills – 1 day training course Negotiation Skills – 1 day	29 Letter and Report Writing – 1 day Managing Meetings The New Manager – 2 day	30 The New Manager – 2 day Dealing With Difficult People – 1 day	31 Assertiveness Skills – 1 day Delegation Skills Managing the Difficult Appraisal – 1 day

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The trainer was enthusiastic and kept my interest throughout which in itself is a huge achievement!… All covered in depth.

— Nikki Sedin, Romford YMCA