Events for December 2019

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Calendar of Events

Calendar of Events
Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
						1
2 Presentation Skills 2 day Disciplinary Procedures – 1 day Negotiation Skills – 1 day	3 Presentation Skills 2 day High Impact Writing Skills – 1 day training course	4 The New Manager – 2 day Letter and Report Writing – 1 day Managing Meetings	5 The New Manager – 2 day Account Management – 1 Day Dealing With Difficult People – 1 day	6 Assertiveness Skills – 1 day Delegation Skills Managing the Difficult Appraisal – 1 day	7	8
9 Stress Management – 1 day Leadership and Team Building – 1 day Training the Trainer – 1 day	10 Assertiveness and Managing Conflict – 1 day Time Management – 1 day Introduction to Selling – 1 day	11 Performance Management – 1 Day Appraisal Skills – 1 day	12 High Impact Writing Skills – 1 day training course Managing the Difficult Appraisal – 1 day Customer Service & Customer Care 1 day	13 Coaching for Managers – 1 day Interviewing Skills – 1 day Introduction to Selling – 1 day	14	15
16 Delegation Skills Letter and Report Writing – 1 day	17 Advanced Presentation Skills – 1 day Managing Meetings Mediation Skills 1 day	18 Negotiation Skills – 1 day Training the Trainer – 2 day Telephone Skills and Customer Care – 1 day	19 Training the Trainer – 2 day Project management for non-project managers – 1 day Managing the Difficult Conversation	20 Telesales and Telemarketing – 1 day Disciplinary Procedures – 1 day Presentation Skills 1 day	21	22
23 Interviewing Skills – 1 day Dealing With Difficult People – 1 day Managing Difficult Employees – 1 Day	24 Time Management – 1 day Assertiveness Skills – 1 day Coaching for Managers – 1 day	25	26	27 Training the Trainer – 1 day Performance Management – 1 Day Assertiveness and Managing Conflict – 1 day	28	29
30 Presentation Skills 2 day Disciplinary Procedures – 1 day Advanced Presentation Skills – 1 day	31 Presentation Skills 2 day Negotiation Skills – 1 day

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It was very thorough. I thought the role plays were helpful with putting what we learnt into practise and receiving feedback was helpful.

— Clare McAndrew, ITE Exhibitions