Calendar of Events
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2 events,
Presentation Skills 2 day – CPD accredited course – Live remote course
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Mediation Skills CPD accredited – 1 day live remote training
Mediation Skills CPD accredited – 1 day live remote training
The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.
2 events,
Negotiation Skills – CPD accredited – Live Remote Virtual Training
Negotiation Skills – CPD accredited – Live Remote Virtual Training
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.
1 event,
Performance Management Training Course – 1 Day Live Virtual Remote Course
Performance Management Training Course – 1 Day Live Virtual Remote Course
One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Defining performance problems and […]
0 events,
0 events,
0 events,
0 events,
2 events,
Telesales and Telemarketing – CPD accredited course – 1 day workshop
Telesales and Telemarketing – CPD accredited course – 1 day workshop
This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.
Training the Trainer – 1 day – CPD Accredited Course – Face to Face training workshop
Training the Trainer – 1 day – CPD Accredited Course – Face to Face training workshop
This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.
4 events,
Assertiveness and Managing Conflict – Live remote virtual 1 day
Assertiveness and Managing Conflict – Live remote virtual 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Account Management – 1 Day – Live remote virtual training course
Account Management – 1 Day – Live remote virtual training course
This one day Account Management training course ensures that account managers are able to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. We cover: Sales skills for […]
Telephone Skills and Customer Care – 1 day course
Telephone Skills and Customer Care – 1 day course
Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.
4 events,
Training the Trainer – 2 day CPD Accredited course – Face to Face Workshop
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
PowerPoint Presentation Skills – Live Remote Virtual Training – 1 day course
PowerPoint Presentation Skills – Live Remote Virtual Training – 1 day course
This 1 day CPD accredited course will teach you the skills and techniques which will give you both the confidence and competence to enjoy making PowerPoint presentations. We will be giving action points which can help you to sharpen your presentation image; master the complexities of this exciting method of presenting information; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Managing Difficult Employees – 1 Day – Live remote virtual course
Managing Difficult Employees – 1 Day – Live remote virtual course
People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.
Appraisal Skills – 1 day – CPD Accredited – Face to Face training course
Appraisal Skills – 1 day – CPD Accredited – Face to Face training course
This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.
3 events,
Time Management with Microsoft Outlook – 1 day – Live virtual course – CPD Accredited
Time Management with Microsoft Outlook – 1 day – Live virtual course – CPD Accredited
In this 1 day CPD accredited training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Outlook Live Remote Virtual Course This course will be run virtually via Zoom.com. The […]
Customer Service & Customer Care – Live Remote Virtual Training
Customer Service & Customer Care – Live Remote Virtual Training
Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers.
2 events,
Coaching for Managers – Live Virtual Remote Training – 1 Day – CPD Accredited
Coaching for Managers – Live Virtual Remote Training – 1 Day – CPD Accredited
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
Train the Trainer – 1 day – CPD Accredited – Live remote course
Train the Trainer – 1 day – CPD Accredited – Live remote course
This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.
0 events,
0 events,
4 events,
Training the Trainer – 2 day CPD Accredited – Live remote course
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Email and Letter Writing – 1 day – CPD accredited – Live virtual course
Email and Letter Writing – 1 day – CPD accredited – Live virtual course
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Complaint Handling – 1 Day
Complaint Handling – 1 Day
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
Complaint Handling – 1 Day
Complaint Handling – 1 Day
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint […]
3 events,
Managing Teams Remotely – Managing A Successful Homeworking Programme – Open Course – 1 day
Managing Teams Remotely – Managing A Successful Homeworking Programme – Open Course – 1 day
This course gives you an insight into this type of management and how to manage a remote team successfully. We have been involved in remote management training for over 20 […]
Advanced Presentation Skills – CPD Accredited – 1 day – Face to Face Workshop
Advanced Presentation Skills – CPD Accredited – 1 day – Face to Face Workshop
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
3 events,
Letter, Email and Report Writing – 1 day – CPD accredited course
Letter, Email and Report Writing – 1 day – CPD accredited course
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Negotiation Skills – CPD accredited – 1 day training course
Negotiation Skills – CPD accredited – 1 day training course
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.
Mediation Skills 1 day CPD accredited – Face to face workshop
Mediation Skills 1 day CPD accredited – Face to face workshop
The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.
3 events,
Train the Trainer – Writing, structuring and delivering live remote training courses via Zoom – 2 Day – CPD accredited
Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques to enable you to both write and deliver interesting and […]
Project management for non-project managers – 1 day – CPD accredited training course – Live remote course
Project management for non-project managers – 1 day – CPD accredited training course – Live remote course
The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.
Time Management – 1 day – CPD Accredited – Live remote course
Time Management – 1 day – CPD Accredited – Live remote course
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
0 events,
0 events,
2 events,
Complaint Handling – 1 Day – Live Remote Virtual Course
Complaint Handling – 1 Day – Live Remote Virtual Course
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst […]
Appraisal Skills – Live Remote Virtual Training Course – CPD Accredited
Appraisal Skills – Live Remote Virtual Training Course – CPD Accredited
This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.
3 events,
Assertiveness Skills – Live Remote Virtual Training – 1 day – CPD accredited course
Assertiveness Skills – Live Remote Virtual Training – 1 day – CPD accredited course
Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.
Coaching for Managers – 1 day – CPD Accredited – Face to Face Training Course
Coaching for Managers – 1 day – CPD Accredited – Face to Face Training Course
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
Training the Trainer – 1 day – CPD Accredited Course – Face to Face training workshop
Training the Trainer – 1 day – CPD Accredited Course – Face to Face training workshop
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
4 events,
Training the Trainer – 2 day CPD Accredited course – Face to Face Workshop
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Stress Management – Live Remote Virtual Training
Stress Management – Live Remote Virtual Training
Our courses have a proven track record in stress reduction and managing stress at work.
Interview skills for the Interviewee – 1 Day – Live remote training course
Interview skills for the Interviewee – 1 Day – Live remote training course
The aim of this one-day course is teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the […]
Mediation Skills CPD accredited – 1 day live remote training
Mediation Skills CPD accredited – 1 day live remote training
The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.
4 events,
Introduction to Selling – Sales training course – 1 day live remote training
Introduction to Selling – Sales training course – 1 day live remote training
Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
Leadership and Team Building – CPD Accredited – 1 day live remote virtual training course
Leadership and Team Building – CPD Accredited – 1 day live remote virtual training course
Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.
2 events,
21st Jan – Introduction to Selling – Sales training course – 1 day live remote training
21st Jan – Introduction to Selling – Sales training course – 1 day live remote training
Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
Performance Management Training Course – 1 Day Live Virtual Remote Course
Performance Management Training Course – 1 Day Live Virtual Remote Course
One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and […]
0 events,
0 events,
5 events,
Presentation Skills 2 day – CPD accredited course – Live remote course
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Advanced Presentation Skills – CPD Accredited – 1 day – Live Remote Virtual Course
Advanced Presentation Skills – CPD Accredited – 1 day – Live Remote Virtual Course
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Negotiation Skills – CPD accredited – Live Remote Virtual Training
Negotiation Skills – CPD accredited – Live Remote Virtual Training
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.
Disciplinary Procedures – CPD accredited – 1 day Live Remote Virtual Training Course
Disciplinary Procedures – CPD accredited – 1 day Live Remote Virtual Training Course
Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.
2 events,
Train the Trainer – 1 day – CPD Accredited – Live remote course
Train the Trainer – 1 day – CPD Accredited – Live remote course
This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.
3 events,
The New Manager – CPD Accredited – 2 day Live remote training
If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.
Project management for non-project managers – 1 day – CPD accredited training course
Project management for non-project managers – 1 day – CPD accredited training course
The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.
Coaching for Managers – 1 day – CPD Accredited
Coaching for Managers – 1 day – CPD Accredited
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
4 events,
Interviewing Skills – CPD Accredited – Live Remote Virtual Training
Interviewing Skills – CPD Accredited – Live Remote Virtual Training
Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).
Dealing With Difficult People – Live Remote Virtual Training
Dealing With Difficult People – Live Remote Virtual Training
This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees
2 events,
Time Management – 1 day – CPD Accredited – Live remote course
Time Management – 1 day – CPD Accredited – Live remote course
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Assertiveness Skills Training – 1 day – CPD accredited course
Assertiveness Skills Training – 1 day – CPD accredited course
Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.
