Dealing With Difficult People
The dealing with difficult people courses are one of our popular courses as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people. This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employee(s). The dealing with difficult people at work course pack also provides useful information for working with a difficult boss/manager and guidance on how to deal with bullying in the workplace.
Why use a total success training pack
If you are looking to run your own training course but lack the materials and the time to develop a fully functional training seminar we produce a range of training materials and packs which will suit your requirements exactly. All our packs and been written by our own training experts and we can guarantee that each training pack will satisfy your course requirements. Every pack contains a full set of PowerPoint training slides, trainer’s notes, a course manual, and a full set of handouts and activities.
We have been running our courses since 1995 and have trained 1000’s of people via open courses and in-company seminars. We guarantee that the course you buy is the one we train. All courses are trainer and trainee friendly so you’ll be up and running quickly (depending on your training experience).
We offer three levels of each training pack:
- GOLD for the novice trainer – £995+VAT+carriage*
- SILVER for the intermediate trainer – £495+VAT+carriage*
- BRONZE for the experienced trainer – £149+VAT+carriage*
*Postage and packaging is charged at a rate of £14.00 within the UK for Royal Mail ‘Next Day’ Special Delivery. Cost of international postage will vary depending on the country of delivery.