Live, virtual, remote-online training course

This CPD accredited workshop is tailored to the needs of delegates who already retain business writing skills and those who would like to gain further knowledge on useful email and letter writing tools, tips and techniques and also includes constructive email, letter and report templates.


The cost of our courses are £295 plus VAT per person for open courses.


Following this course delegates will:

  • Be able to write more effective emails and letters in less time
  • Learn how to write emails, letters and reports that interest the reader and increase the power to influence
  • Learn to use several new techniques which will take the pain out of preparing a longer letter or report
  • Develop confidence in their written communication skills


Below is a proposed course agenda. Please keep in mind that Total Success Training prides itself on the bespoke nature of our training courses. Feel free to contact us to discuss exactly how and what you would like the course to look like and we can tailor it to your needs.

  • Key steps to ensure successful email and letter writing
  • Collecting and sequencing ideas
  • Planning and structuring your emails and letters
  • How to interest and persuade the reader
  • Writing in plain English
  • Punctuation and grammar exercises
  • Design, presentation and layout
  • How to write emails and letters dealing effectively with complaints
  • How to use language that is assertive, persuasive and customer caring

Course Dates