Course Overview

More and more companies are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts. It is essential that all members of the telesales team represent the organisation in a professional and friendly way and communicate effectively to ensure that the business is not lost.

This course is designed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. The type of individual who thrives in this type of environment needs to be very customer focused, intuitive to customer needs, have the ability to think quickly in difficult situations and be organised. The focus is to instill an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It is written with both the customer and the organisation in mind to maximise on potential sales and build client loyalty.

By the end of this course you will feel both competent and confident in your telephone selling. It will allow you to:

  • Learn professional telephone techniques
  • describe the key features of telephone selling
  • examine the benefits of professional telephone techniques and determine which are the most effective techniques for you
  • Improve the selling power of your choice
  • plan and manage your sales target in a better way
  • design telephone sales contact strategy
  • understanding why customer buy
  • uncover the customer’s needs
  • increase self esteem and reduction in stress
  • handle objections tactfully
  • negotiate more effectively

 After completion of this course you will:

  • develop confidence and reduce the fear or panic when talking on the phone
  • learn to use several new selling techniques
  • understand the differences between normal and effective selling
  • recognise the verbal and vocal aspects of telephone selling
  • learn tips for effective selling

Please click the link Telephone Selling to take the free course

If you like the free course and wish to take the full course please visit our online training page. Click on the course from the list and start. Online courses start from just £30. Once you are registered and paid the fee you will be able to take the full course at your own pace.

Course Details

Lesson Plan

Areas covered include:

  • Professional telephone techniques
  • Improving the selling power of your choice
  • Sales planning
  • Telephone sales contact strategy
  • Understanding why customer buy
  • Opening the call and arousing interest
  • Uncovering the customer’s needs
  • Selling benefits
  • Closing the customer
  • Objection handling


On completion of this course you will be able to download a Total Success certificate of course completion.


Approximately 2 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This course is aimed at managers who may have responsibility for a team of people, or an individual, and therefore the requirement or desire to delegate work.

Entry Requirements

There are no specific entry requirements for this course.

Please click the link Telephone Selling to take the free course