This course is tailored to the needs of delegates who already retain business writing skills and those who would like to gain further knowledge on useful letter writing tools, tips and techniques and also includes constructive letter and report templates. 


Course Aims and Objectives

Are your employees confident and competent when writing letters and reports? Do they write so that their readers can understand the message from a single reading? Do their documents contribute positively to your organisation’s image?

Although writing is an important part of working life, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their grammar and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their written communication.

Course Programme

Following this course delegates will:

  • Be able to write more effective letters in less time
  • Learn how to write letters and reports that interest the reader and increase the power to influence
  • Learn to use several new techniques which will take the pain out of preparing a letter or report
  • Develop confidence in their written communication skills

Pre/Post Course Support

Prior to conducting a course your training co-ordinator will have had the opportunity to liaise with one of our lead trainers who will begin to breakdown your companies objectives.

A key part of their process is understanding what led to your decision to improve your team.

We will incorporate all your current training materials to build in effective role plays and discussions suited specifically to your organisational needs.

Before each course delegates will have completed:

  • The pre-course questionnaire (Including personal objectives for the session)

After the course each delegate will receive:

  • A CPD Accredited Certificate
  • A Comprehensive course manual
  • Additional resources beneficial to your continued learning

Your organisation will receive:

  • Constructive feedback on the delegates progression
  • A roadmap for continued learning specifically to your needs


Proposed One-Day Course Agenda

This is a proposed agenda for the course.

Morning9.30-1.00 / Afternoon 2.00-5.30

Letter Writing

By the end of this part of the course, participants will be able to:

  • describe the key steps involved in the preparation of any letter
  • structure a letter in a logical sequence
  • write an interesting and persuasive letter
  • explain the importance of good design and layout
  • construct letters dealing with complaints


  • Key steps to ensure successful letter writing
  • Collecting and sequencing ideas
  • Planning and structuring the letter
  • How to interest and persuade the reader
  • Writing in plain English
  • Punctuation and grammar exercises
  • Design, presentation and layout
  • How to write letters dealing effectively with complaints
  • How to use language that is assertive, persuasive and customer caring

Report writing

This course is designed to lead to practical skills that delegates can use to become both competent and confident in writing reports of any length. The course focuses on structure and style in report writing whilst emphasising the importance of effective English to create impact. Delegates are encouraged to bring with them examples of reports which they can use to analyse during the course. The course agenda includes:

  • The four key steps to perfect reports
  • Techniques for perfect report writing
  • Report writing exercises

Proposed methods of training will include:

  • Trainer-led facilitation
  • Role-playing typical situations
  • Group work
  • Workbook exercises and activities
  • Discussions.

All delegates will receive a workbook that doubles as an excellent post course reference manual.

All our in-house training is tailored to your requirements, this is our standard In-House Agenda but bear in mind the course could be tailored to your needs.