Letter and Report Writing In House Agenda

Are your employees confident and competent when writing letters and reports? Do they write so that their readers can understand the message from a single reading? Do their documents contribute positively to your organisation’s image?

Although writing is an important part of working life, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their grammar and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their written communication. Following this course delegates will:

  • be able to write more effective letters in less time
  • learn how to write letters and reports that interest the reader and increase the power to influence
  • learn to use several new techniques which will take the pain out of preparing a letter or report
  • develop confidence in their written communication skills

Course contents and agenda – 9.30am-5.30pm

Letter Writing

By the end of this part of the course, participants will be able to:

  • describe the key steps involved in the preparation of any letter
  • structure a letter in a logical sequence
  • write an interesting and persuasive letter
  • explain the importance of good design and layout
  • construct letters dealing with complaints


  • Key steps to ensure successful letter writing
  • Collecting and sequencing ideas
  • Planning and structuring the letter
  • How to interest and persuade the reader
  • Writing in plain English
  • Punctuation and grammar exercises
  • Design, presentation and layout
  • How to write letters dealing effectively with complaints
  • How to use language that is assertive, persuasive and customer caring

Report writing

This course is designed to lead to practical skills that delegates can use to become both competent and confident in writing reports of any length. The course focuses on structure and style in report writing whilst emphasising the importance of effective English to create impact. Delegates are encouraged to bring with them examples of reports which they can use to analyse during the course. The course agenda includes:

  • The four key steps to perfect reports
  • Techniques for perfect report writing
  • Report writing exercises

Proposed methods of training will include:

  • Trainer-led facilitation
  • Role-playing typical situations
  • Group work
  • Workbook exercises and activities
  • Discussions.

All delegates will receive a workbook that doubles as an excellent post course reference manual.

All our in-house training is tailored to your requirements, this is our standard In-House Agenda but bear in mind the course could be tailored to your needs.