This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend.

 

Course Aims and Objectives

People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively.

 

Course Programme

In developing the course content we place emphasis on empowering staff that have a range of skills and experiences to develop greater quality in their work and increase sales productivity. The training will focus on the following:

  • The eight Golden rules of running the effective meeting
  • Establishing the aims and purpose of meetings
  • Typical roles of participants within the meeting
  • How to construct the perfect agenda
  • Opening the meeting and establishing ground rules
  • Managing the social objective against the task objective
  • Keeping the meeting on track and meaningful
  • Rules for effective tele/video conferencing

 

Pre/Post Course Support

Prior to conducting a course your training co-ordinator will have had the opportunity to liaise with one of our lead trainers who will begin to breakdown your companies objectives.

A key part of their process is understanding what led to your decision to improve your team.

We will incorporate all your current training materials to build in effective role plays and discussions suited specifically to your organisational needs.

Before each course delegates will have completed:

  • The pre-course questionnaire (Including personal objectives for the session)

After the course each delegate will receive:

  • A CPD Accredited Certificate
  • A Comprehensive course manual
  • Additional resources beneficial to your continued learning

Your organisation will receive:

  • Constructive feedback on the delegates progression
  • A roadmap for continued learning specifically to your needs

 

Proposed One-Day Course Agenda

This is a proposed agenda for the course.

Morning9.30-1.00 / Afternoon 2.00-5.30

Introductions and objectives

  • The eight Golden rules of running the effective meeting
  • Establishing the aims and purpose of meetings
  • Typical roles of participants within the meeting
  • How to construct the perfect agenda
  • Opening the meeting and establishing ground rules
  • Managing the social objective against the task objective
  • Keeping the meeting on track and meaningful
  • Rules for effective tele/video conferencing

  • Effective communication skills within meetings
  • Listening and questioning skills; summarising and giving feedback
  • Establishing priorities within the meeting
  • How to set realistic objectives
  • Understanding how groups work within the meeting environment to create effective action points
  • Handling conflict within meetings
  • Dealing with difficult people – talkative, aggressive, obstructive, and unresponsive behaviours
  • How to evaluate the meeting and track outcomes
  • Avoiding the common pitfalls that cause meeting to fail
  • How to plan for different types of meetings
    • Performance planning
    • Interviewing
    • Appraisal meetings

Action planning

At the end of the course the delegates will produce both a personal action plan and a group action plan. These will be designed to ensure that skills learned on the course will quickly become part of their work behaviours and practices.

Proposed methods of training will include:

  • Trainer-led facilitation
  • Role-playing typical situations (using video or audio feedback, if applicable)
  • Group work
  • Workbook exercises and activities
  • Video scenarios with discussion.

All delegates will receive a workbook that doubles as an excellent post course reference manual.

All our in-house training is tailored to your requirements, this is our standard In-House Agenda but bear in mind the course could be tailored to your needs.

Other related courses include mediation skills, negotiation skills and communication skills for managers. Click here if you need more information regarding Dealing With Difficult People training courses or contact Total Success who will be delighted to talk to you via e-mail.