Online Mediation Skills course (CPD accredited)

Course Overview

This course is of value to professionals and managers in organisations, wishing to introduce mediation to handle workplace conflict swiftly and cost effectively and who handle the following:

  • Hostile negotiators
  • Conflict with colleagues and other departments
  • Aggressive and hostile behaviour from senior colleagues and management
  • Defensive and angry reactions from team members
  • Continual negativity from colleagues and project team

By the end of this course you will feel both competent and confident in your mediation. It will allow you to:

  • gain a full understanding of mediation and other forms of conflict resolution
  • understand why does conflict happen
  • use mediation to resolve workplace conflict
  • prepare effectively for a mediation
  • learn opening the mediation
  • use mediation skills and strategies for mediating conflict
  • deal with conflict in the mediation itself
  • handle stalemate situations
  • understand when and how to conclude a mediation meeting
  • practice finishing and follow up effectively

Please click the link Mediation Skills to take the course

You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.

Course Details

Lesson Plan

Areas covered include:

  • What is mediation?
  • Why does conflict happen?
  • When can you use mediation?
  • Mediation skills and strategies for mediating conflict
  • Opening the mediation
  • Finishing and follow up

Certification

On completion of this course you will be able to download a Total Success (CPD accredited) certificate of course completion.

Duration

Approximately 2 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This course is aimed at managers who may have responsibility for a team of people, or an individual, and therefore the requirement or desire to delegate work.

Entry Requirements

There are no specific entry requirements for this course.

Please click the link Mediation Skills to take the course

You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.