Course Overview
This training course is designed for professionals who frequently have to handle a large number of customer communication. We have developed it in a modular framework that build the skills and strategies for managing customers communication.
The focus is to train skills that extend beyond the normal ‘communication skills’ and enable delegates to be able to deal with all types of call and all types of situations. The type of individual who thrives in this type of environment needs to be very customer focused; intuitive to customer needs; have the ability to think quickly in difficult situations and be organised.
By the end of this course you will feel both competent and confident in your communications. It will allow you to:
- understand why is good communication important
- learn what is communication
- practice when to use questions and statements in conversation
- master the art of listening
- understand the body language
- understand and handle resistance
Please click the link The Art of Effective Communication – Become an Effective Communicator to take the course
You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.
Course Details
Lesson Plan
Areas covered include:
- Why is good communication important?
- What is communication
- When to use questions and statements in conversation
- The art of listening
- Understanding body language
- Understanding resistance
Certification
On completion of this course you will be able to download a Total Success certificate of course completion.
Course price
The cost of the course is £30 GBP
Duration
Approximately 2 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.
Target Audience
This course is aimed at managers who may have responsibility for a team of people, or an individual, and therefore the requirement or desire to delegate work.
Entry Requirements
There are no specific entry requirements for this course.
Please click the link The Art of Effective Communication – Become an Effective Communicator to take the course
You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.
