Online Business Skills Courses

Total Success Training Ltd have teamed up with the UK’s leading online training providers to bring you the very best in online training!

Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives.   Virtual College, also founded in 1995, is one of the leading providers of e-learning in the UK and have provided online courses to individuals and companies across the world, breaking down the boundaries of traditional learning to deliver cost reducing, time efficient training.  Together we endeavor to bring you the very best in online training!

Click on the subject headings for further details.

The Business Series has been developed for your business to become – and stay – successful, your employees need continual development. This starts with induction but should then continue with further development on a wide range of issues. Each module can be supported by online assessment and can be branded to reflect your organisation’s identity.

Principles of Personal Responsibilities and Working in a Business Environment

The content of this course has been mapped to the underpinning knowledge within the following unit on the Qualifications and Credit Framework (QCF): Principles of managing information and producing documents – Level 2

Understanding the Principles of Customer Service

this course has been developed to provide learners with an increased understanding of the principles behind providing a good service to customer.

How to Recognise and Reward Your Team

The module provides learners with an increased understanding of the difference between strategic and total rewards, as well as the importance of reward and recognition for employee motivation.

How to Manage Working Parents

The module provides learners with an increased understanding of the difference between strategic and total rewards, as well as the importance of reward and recognition for employee motivation.

Professional Boundaries

This module has been developed to provide learners with an increased understanding of the law and how it can be applied to meet the needs of working parents. On completion, learners will have the knowledge and skills required to manage requests for Paternity Leave, Parental Leave and Flexible working requests and be able to identify which types of leave are appropriate for different situations

How to Manage Through Change

This e-learning course has been developed to provide guidance on professional boundaries and how they might impact on the workplace.

How to Manage Sickness and Absence

This course has been developed to provide learners with the knowledge and skills required to manage sickness absence. On completion, learners will understand how an absence should be notified, the recording and measuring process, short and long term absence principles, how to facilitate a return to work and the fundamentals of capability.

How to Manage Retirement

This course has been developed to provide learners with the knowledge and skills required to manage the retirement of older employees. On completion, learners will understand retirement law, be able to support older employees through their retirement, understand pension schemes, and effectively develop succession plans.

How to Manage Performance Reviews

This e-learning course has been developed to provide learners with an understanding of why performance reviews are important and how to manage effective performance review meetings. On completion, learners will be able to delivering effective performance feedback and set clear and effective development goals.

How to Manage Capability

This course provides learners with the knowledge and skills required to tackle performance problems effectively, as well as prepare and conduct a formal capability meeting.

How to Develop a Culture of Openness and Trust

This course has been developed to provide learners with an increased understanding of what the term organisational culture means and the benefits of adopting a culture of openness and trust. On completion, learners will also understand the ways in which managers can influence culture.

How to Manage Redundancy

This online training course has been developed to provide learners with an increased understanding of how to manage redundancy, including the legal framework and the process to follow for a fair redundancy.

How to Manage Discipline and Grievance

On completion of this course, learners will have an increased understanding of the differences in a grievance procedure and a disciplinary procedure, and be able to conduct a disciplinary interview.

How to Manage Recruitment and Selection

On completion of this course, learners will be able to describe a variety of selection methods, including their advantages and disadvantages and also understand the impact of legislation on the recruitment and selection process.

Understanding the Role of the Manager

This course has been developed to provide learners with an increased understanding of the key competencies required for the role of a manager. On completion, learners will appreciate the differences between management and leadership and recognise the different stages of team development.

How to Manage Learning and Development

This module has been designed to provide learners with the knowledge and skills required to manage learning and development. On completion, learners will understand the importance of learning and development and be able to create personal development plans.

How to Develop an Effective Induction

This course has been developed to provide learners with the knowledge and skills required to manage an effective induction. On completion, learners will understand the different stages of an induction, and be able to design an induction checklist.

How to Manage Coaching

This module has been developed, to provide learners with an increased understanding of the key coaching principles and the different coaching models available. On completion, learners will have an increased awareness of a variety of coaching techniques and also understand the added value that coaching can bring to an organisation and its employees.

How to Delegate Effectively

This course has been developed to provide learners with an increased understanding of the importance of effective delegation and outlines the key steps to take in order to ensure that they delegate effectively.

How to Manage Conflict

On completion, learners will have an increased awareness of the causes of conflict at work, its effects and how it can be managed and prevented.

How to Manage Effective Meetings

This course has been developed to provide learners with the knowledge and skills required to manage an effective meeting. On completion, learners will understand why meetings are important and know how to ensure that the key outcomes of an effective meeting are achieved.

Time Management

Time management is a method of prioritising so that you are doing more productive work within your given timeframe. Covering a wide variety of effective time management techniques, the course provides learners with the knowledge and skills required to help them achieve more, in less time. The course also contains practical strategies which can be used to help overcome the most common challenges to effective time management, and help learners to improve their productivity and efficiency.

Conflict Resolution in the Workplace

This course has been developed by the National Syllabus for conflict resolution and deals with communication skills, personal safety and ‘what if’ situations.

Customer Care

Everyone has experienced poor customer care. In today’s competitive business environment, good relations are essential to secure new and repeat business. This course emphasises the role that each person plays towards good customer relations within their organisation.  Any individual employee alone is very unlikely to achieve major changes in the quality of customer service in an organisation, but this course is designed to show learners how to get the best results out of customers, over the phone, via email or face to face.

Data Protection in the Workplace
It is vital that those who collect and use personal data maintain the confidence of those who are asked to provide it. The Data Protection Act 2008 provides a means to ensure confidence is maintained. The aim of this course is to provide an overview of the benefits and legal requirements in adopting Data Protection principles in the workplace.