Total Success Training Ltd have teamed up with the UK’s leading online training providers to bring you the very best in online training!

Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives.   Virtual College, also founded in 1995, is one of the leading providers of e-learning in the UK and have provided online courses to individuals and companies across the world, breaking down the boundaries of traditional learning to deliver cost reducing, time efficient training.  Together we endeavor to bring you the very best in online training!

Click on the subject headings for further details.


The Productivity Series has been specifically developed to provide a cost effective solution to the adoption of lean manufacturing within businesses and the NHS.

 Plain English

This online course will emphasise how important it is for you to develop your plain English skills and how doing so will help in every aspect of your life. By completing the course, you will know:

 Personalising and Assessing Need in Care and Support Planning

This online training course will provide learners with guidance that will allow them to assess and personalise a person’s needs in care and support planning.

 Customer Excellence for Frontline Staff

This course has been produced in partnership with Liquid Voice and is designed for those involved in improving customer service and implementing best practice across the business. The course will guide you through the various skills and techniques required to open a call professionally, manage the effective communication of a call and how to successfully handle objective callers. To assist with your learning there will be scenario based question and answer sessions, designed to put the knowledge gained into practice.

 Visual Management

There are a number of tools within the Lean toolkit that can be used to eliminate waste. This module looks at one such tool – Visual Management, which uses visual aids to streamline processes.

 Problem Solving

The aim of the course is to increase understanding of problem statements, problem solving and to gain an appreciation of error proofing.

 Standard Operating Procedure (SOP)

This course also gives you a step-by-step guide of how to create a flow diagram using Excel. The overall aim of this module is to give learners a broad knowledge of the theory behind and the tips for undertaking Process Flow Analysis.

 Process Flow Analysis (PFA)

The overall aim of this module is to give learners a broad knowledge of the theory behind and the tips for undertaking Process Flow Analysis.

 5S Productivity Suite

The 5s productivity suite is based on a Japanese management tool that was proposed to instil ‘lean working’ within employees. 5s aims to offer a workplace that stays ordered and clean. This will improve the working environment and efficiency in which tasks can be finalised. The course looks at what each specific 5s involves and offers, it also includes a module offering a summary of the tasks that should be undertaken for each S.

 5S Essentials

This course provides learners with a good basic knowledge of 5S, a Japanese management productivity tool.

 6S Productivity Suite

6S is a great way to involve everyone in improving their own work setting. The principle behind 6S is one of continuous improvement, looking at how each task is carried out and continually seeking to improve efficiency and quality – ensuring a consistently higher quality of service or product.