This course focuses on managing time using Microsoft Outlook and will not only teach “Time Tips” but will introduce delegates to classic methods of using their time effectively to hit organisational deadlines and increasing productivity.


Course Aims and Objectives

Delegates will learn skills which will improve planning, assertiveness, setting priorities, decision making, desk and paper management, and communication skills. They will have the skills to manage their priorities; manage themselves to get things done on time; be assertive with colleagues and managers and learn how to say ‘no’; gain sufficient time to complete their most important tasks; effective daily planning; prioritise and schedule tasks; learn to allocate time to each task in its order of priority; deal with interruptions and make effective decisions which affect your time positively.

Course Programme

  • Daily Planning and prioritising
  • Developing a personal sense of time
  • Planning your essential priorities
  • Managing your e-mail traffic
  • Communication and managing deadlines
  • Organising meetings electronically
  • Delegating and tracking progress
  • Using tasks to plan, prioritise and follow up on projects
  • Managing other people’s promises and deliverables
  • Using Outlook to plan long term goals
  • Making middle and long term plans
  • Writing effective e-mails

Pre/Post Course Support

Prior to conducting a course your training co-ordinator will have had the opportunity to liaise with one of our lead trainers who will begin to breakdown your companies objectives.

A key part of their process is understanding what led to your decision to improve your team.

We will incorporate all your current training materials to build in effective role plays and discussions suited specifically to your organisational needs.

Before each course delegates will have completed:

  • The pre-course questionnaire (Including personal objectives for the session)
  • A 5 minute training session that will be delivered during the course.

After the course each delegate will receive:

  • A CPD Accredited Certificate
  • A Comprehensive course manual
  • Additional resources beneficial to your continued learning
  • Video analysis and critique (Depending on delegate numbers)

Your organisation will receive:

  • Constructive feedback on the delegates progression
  • A roadmap for continued learning specifically to your needs

Proposed One-Day Course Agenda

This is a proposed agenda for the course.

Morning9.30-1.00 / Afternoon 2.00-4.00

·         Recognising your ‘time stealers’

Factors causing productivity losses and how to recognise them.

Delegates will analyse the costs of poor time management in relation to work goals and personal achievement.


·         Planning, prioritising and delegating using Microsoft Outlook

This section of the course shows the delegates how to

  • plan essential tasks and time sensitive issues
  • keep on top of your important objectives
  • plan each day effectively and schedule tasks
  • allocate time to each task in its order of priority
  • make effective decisions which affect your time positively
  • how to delegate and the ‘delegation golden rules’

Delegates will be given the opportunity to use Outlook to plan a ‘typical’ day. They will be asked to ‘juggle’ team, task and client priorities and multi-task activities.

Using the principles of priorities management delegates will be split into groups to organise a daily schedule from a list of very important tasks.


·         Managing e-mails

A recent survey showed that only 12% of business managers thought e-mail improved productivity!! This session will give lots of practical tips and techniques about e-mail composition; managing the frequency and quantity of e-mails; and how to prioritise e-mails.


·         Communication and managing deadlines

Essentials of verbal and written communication. Using Outlook as an essential tool to record communications for projects meetings and one-to-one reviews. Keeping track of communications between customers, colleagues and suppliers.

Delegates will be given the opportunity to listen to a client conversation about managing deadlines for an important project. From the information gained they will have to plan the next stages of the project using SMART objectives whilst taking into account contingencies.


Running effective meetings

Running successful meetings require planning and effective actions from all participants. Because there is a lot to think about when organising a meeting Outlook can be an essential tool to plan the ‘effective meeting’, our meeting planner and checklist can also act as a guide to help you conduct meetings more effectively. Delegates will be shown effective strategies for meetings management.


Assertiveness skills

Assertiveness is one of the essential skills in the modern working environment. There are many time management benefits of being assertive including increased self esteem and the ability to negotiate more effectively.

This section will show delegates:

*        the characteristics of an assertive person

*        what to say in difficult situations

*        improving your assertive delivery


Desk and paper management

Are you suffering from ‘desk stress’ or ‘paper procrastination’. This section sets out tips and techniques which increase your ability to organise your work station and reduce silent interrupters.


Decision making

Making good decisions for yourself and others is one of the key factors of time management. Delegates will learn the key processes of effective decision making, and the psychology and the habits that prevent the typical manager from being a sound and effective decision maker. They will be given the chance to use a ‘decision maker form’ and make an ‘informed’ decision relating to a typical project scenario.

Course close and paperwork

All delegates will complete an action plan that can be used to evaluate the skills learned from the day.

Our In-House courses are tailored to your requirements and delivered at your premises. Unlike most companies, we charge for the hire of the trainer rather than per delegate, this allows you to vary delegate numbers at no extra charge! We normally recommend between 6-12 delegates per course but this can be discussed when commissioning the training course. Our trainers will always try to accommodate your budget.

All course documentation and preparation work is also provided as part of the fee. The only additional charge would be travel expenses (and accommodation if appropriate) for those clients based outside Central London.

Below you are able to view our typical In House Agenda’s for each course, simply click on the links. Please bear in mind that the course’s can be tailored to your needs and you can also collaborate different topics from each course and Build Your Own Course!

If you would like to talk to one of our trainers directly in further depth about your In-Company training requirements, please contact us and this will be arranged. Our number is 0208 269 1177

Course Costs

Live, Virtual Remote Training Courses via Zoom, Teams or Webex

  • In-House Full Day – Live, Virtual Remote Course – 1 Day Course – £895 plus VAT
  • In-House Full Day – Live, Virtual Remote Course – 2 Day Course – £1790 plus VAT
  • In-House Half Day – Live, Virtual Remote Course – £600 plus VAT

Face to Face In-House Training Courses

  • In-House Full Day – Face- To-Face Course – 1 Day Course – £1495 plus VAT
  • In-House Full Day – Face- To-Face Course – 2 Day Course – £2990 plus VAT
  • In-House Half Day – Face- To-Face Course – £895 plus VAT



Related information

Our other Time Management open courses – Time Management using Outlook

As well as running in-house time management training course we also run open courses every month. This time management training course working with Microsoft Outlook 2007 and 2010 is one of a number of courses we run around this particular area of time management technology.

Time Management Training Packs

Why use a total success training pack

If you are looking to run your own training course but lack the materials and the time to develop a fully functional training seminar we produce a range of training materials and packs which will suit your requirements exactly. All of our packs and been written by our own time management experts and we can guarantee that the training pack will satisfy your course requirements. Each pack will contain a full set of PowerPoint training slides, trainer’s notes, a course manual, and a full set of handouts and activities.

We have been running our courses since 1995 and have trained 1000’s of people via open courses and in-company seminars. We guarantee that the course you buy is the one we train. All courses are trainer and trainee friendly so you’ll be up and running quickly (depending on your training experience).

We know how difficult it is to choose amongst the many training materials available on line, that’s why we have 3 packages that will suit you needs. With our gold, silver and bronze packages you can choose the training format that’s right for you and your budget. Call us 0044 (0)208 269 1177 to discuss your requirements or email us

Click anywhere on this line to find out more about our Time Management Training Materials and packs