Train The Trainer – Customer Care Course

Online Train The Trainer – Customer Care course

Course Overview

This course has been designed for current trainers who wish to sharpen their training skills and learn new and innovative techniques in training design, construction and delivery.

All skills are focused to help you as trainer deliver a complete and comprehensive customer care session. We’ve organised a step by step guide along with tips and tricks of how we run our customer care open course.

The program content is based on time-tested training principles including modules on: learning theory, setting objectives, design, delivery, use of visual aids, audience facilitation and evaluation methods. We have placed a great emphasis on the use of positive reinforcement to develop the skills needed to design and deliver quality training programmes.

By the end of this course you will feel both competent and confident in your training skills. It will allow you to:

  • Structure your training session
  • Run successful training sessions and great courses
  • add interest to your training courses
  • learn question technique for group training
  • handle and train difficult people
  • deliver great presentations
  • enhance your visual image

Please click the link Train the Trainer – Customer Care to take the online course

You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.

Course Details

Lesson Plan

Areas covered include:

  • Display Customer Service Essentials
  • Improve Communication Skills for Customer Service
  • Show the Importance of the Customer to the Organisation
  • Become a customer service superstar
  • Retain your Customer
  • Manage Customer Perceptions
  • Manage Internal Customers
  • Be Positive under pressure

Certification

On completion of this course you will be able to download a Total Success certificate of course completion.

Duration

Approximately 2 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. On delivering the course we recommend a full day to cover all the materials provided. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This course is aimed at managers who may have responsibility for a team of people, or an individual, and therefore the requirement or desire to delegate work.

Entry Requirements

There are no specific entry requirements for this course.

Please click the link Train the Trainer – Customer Care to take the online course

You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.