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August 2020

Complaint Handling – 1 Day – Live Remote Virtual Course

August 10 at 9:30 am - 3:30 pm
|Recurring Event (See all)

An event every week that begins at 9:30 am on Monday, repeating until 31/01/21

&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. Live Remote Virtual Course This course will be run virtually via Zoom.com. The course will start at 9.45 for registration and pre-course work assignments. Timings:       9.45-10.00 Log in and system check 10.00-12.30 Morning 1.00-3.30 Afternoon The course will be hosted…

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Complaint Handling – 1 Day – Live Remote Virtual Course

August 17 at 9:30 am - 3:30 pm
|Recurring Event (See all)

An event every week that begins at 9:30 am on Monday, repeating until 31/01/21

&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. Live Remote Virtual Course This course will be run virtually via Zoom.com. The course will start at 9.45 for registration and pre-course work assignments. Timings:       9.45-10.00 Log in and system check 10.00-12.30 Morning 1.00-3.30 Afternoon The course will be hosted…

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Complaint Handling – 1 Day – Live Remote Virtual Course

August 31 at 9:30 am - 3:30 pm
|Recurring Event (See all)

An event every 4 weeks that begins at 9:30 am on Monday, repeating until 31/01/21

&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. Live Remote Virtual Course This course will be run virtually via Zoom.com. The course will start at 9.45 for registration and pre-course work assignments. Timings:       9.45-10.00 Log in and system check 10.00-12.30 Morning 1.00-3.30 Afternoon The course will be hosted…

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October 2020

Complaint Handling – 1 Day – Live Remote Virtual Course

October 26 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint email writing, managing difficult and aggressive customers, handling worried and confused customers, giving bad news. Live Remote Virtual Course This course will be run virtually…

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