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London, United Kingdom
02082691177 www.totalsuccess.co.uk

October 2020

Complaint Handling – 1 Day – Live Remote Virtual Course

October 26 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint email writing, managing difficult and aggressive customers, handling worried and confused customers, giving bad news. Live Remote Virtual Course This course will be run virtually…

Find out more »

Assertiveness and Managing Conflict – Live remote virtual 1 day

October 27 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.

Find out more »

Assertiveness Skills – Live Remote Virtual Training – 1 day – CPD accredited course

October 27 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.

Find out more »

Coaching for Managers – Live Virtual Remote Training – 1 Day – CPD Accredited

October 27 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Find out more »

Appraisal Skills – Live Remote Virtual Training – CPD Accredited

October 28 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.

Find out more »

Stress Management – Live Remote Virtual Training

October 28 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our courses have a proven track record in stress reduction and managing stress at work.

Find out more »

Interview skills for the Interviewee – 1 Day – Live remote training course

October 28 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

The aim of this one-day course is teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. Course aims and objectives for interviewees To enable delegates to evaluate the most effective ways of responding to questions To enable delegates to prepare for effective selection interviews To describe some of the most important interviewing skills. To give an understanding of the pitfalls for interviewees that are badly…

Find out more »

Mediation Skills CPD accredited – 1 day live remote training

October 28 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.

Find out more »

29th Oct – Introduction to Selling – Sales training course – 1 day live remote training

October 29 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.

Find out more »

Leadership and Team Building – CPD Accredited – 1 day live remote virtual training course

October 29 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.

Find out more »

Performance Management Training Course – 1 Day Live Virtual Remote Course

October 30 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Defining performance problems and problem employees Effective action plans Essential follow-up and keeping the employee on track How to give positive criticism and feedback Motivation theory and practice Motivating…

Find out more »

November 2020

Presentation Skills 2 day – CPD accredited course – Live remote course

November 2 at 9:30 am - November 3 at 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£590

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

Find out more »

Disciplinary Procedures – CPD accredited – 1 day Live Remote Virtual Training Course

November 2 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

Find out more »

The New Manager – CPD Accredited – 2 day Live remote training

November 4 at 9:30 am - November 5 at 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£590

If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.

Find out more »

Negotiation Skills – CPD accredited – Live Remote Virtual Training

November 4 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

Find out more »

Managing Meetings & Remote Meetings – Live Remote Virtual Training

November 4 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively. This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. Agenda…

Find out more »

Time Management – 1 day – CPD Accredited – Live remote course

November 5 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.

Find out more »

Train the Trainer – 1 day – CPD Accredited – Live remote course

November 6 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

Find out more »

Assertiveness Skills – Live Remote Virtual Training – 1 day – CPD accredited course

November 6 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.

Find out more »

Assertiveness and Managing Conflict – Live remote virtual 1 day

November 10 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.

Find out more »

Managing Teams Remotely – Managing A Successful Homeworking Programme – Open Course – 1 day

November 10 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course gives you an insight into this type of management and how to manage a remote team successfully. We have been involved in remote management training for over 20 years and can give your management team the modern skills to thrive in this type of management. Our agenda covers: Setting up a successful homeworking programme Managing the communication and control of homeworker How to be disciplined when working from home Time management techniques for remote management and homeworkers What…

Find out more »

PowerPoint Presentation Skills – Live Remote Virtual Training – 1 day course

November 11 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Excellent presentation skills using PowerPoint will give you a platform to demonstrate your communication skills, influencing abilities and promotion potential.

Find out more »

Time Management with Microsoft Outlook – 1 day – Live virtual course – CPD Accredited

November 12 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

In this 1 day CPD accredited training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Outlook Live Remote Virtual Course This course will be run virtually via Zoom.com. The course will start at 9.45 for registration and pre-course work assignments. Timings:       9.45-10.00 Log in and system check 10.00-12.30 Morning 1.00-3.30 Afternoon The course will…

Find out more »

Customer Service & Customer Care – Live Remote Virtual Training

November 12 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers.

Find out more »

High Impact Writing Skills – 1 day training course – Live Remote Virtual Training

November 12 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document…

Find out more »

Email and Letter Writing – 1 day – CPD accredited – Live virtual course

November 13 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.

Find out more »

Coaching for Managers – Live Virtual Remote Training – 1 Day – CPD Accredited

November 13 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Find out more »

Training the Trainer – 2 day CPD Accredited – Live remote course

November 16 at 9:30 am - November 17 at 3:30 pm
Zoom virtual meeting London, United Kingdom
£590

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

Find out more »

Delegation Skills – Live Remote Virtual Training Course

November 16 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels. How We Will Organise The Live Remote Course: It…

Find out more »

Advanced Presentation Skills – CPD Accredited – 1 day – Live Remote Virtual Course

November 17 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.

Find out more »

Managing Difficult Employees – 1 Day – Live remote virtual course

November 18 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.

Find out more »

Telephone Skills and Customer Care – Live Remote Virtual Training

November 18 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.

Find out more »

Time Management – 1 day – CPD Accredited – Live remote course

November 19 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.

Find out more »

Project management for non-project managers – 1 day – CPD accredited training course – Live remote course

November 19 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.

Find out more »

Train the Trainer – Writing, structuring and delivering live remote training courses via Zoom – 2 Day – CPD accredited

November 19 at 9:30 am - November 20 at 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£590

Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques to enable you to both write and deliver interesting and engaging live content using remote platforms such as Zoom, Teams or Webex. Live Remote Virtual Course This course will be run virtually via Zoom.com. The…

Find out more »

Telesales and Telemarketing – CPD accredited course – Live Remote Virtual Training

November 20 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.

Find out more »

Presentation Skills 1 day – CPD accredited training – Live remote course

November 20 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

Find out more »

Complaint Handling – 1 Day – Live Remote Virtual Course

November 23 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint email writing, managing difficult and aggressive customers, handling worried and confused customers, giving bad news. Live Remote Virtual Course This course will be run virtually…

Find out more »

Interviewing Skills – CPD Accredited – Live Remote Virtual Training

November 23 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

Find out more »

Coaching for Managers – Live Virtual Remote Training – 1 Day – CPD Accredited

November 24 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Find out more »

Interview skills for the Interviewee – 1 Day – Live remote training course

November 25 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

The aim of this one-day course is teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. Course aims and objectives for interviewees To enable delegates to evaluate the most effective ways of responding to questions To enable delegates to prepare for effective selection interviews To describe some of the most important interviewing skills. To give an understanding of the pitfalls for interviewees that are badly…

Find out more »

Stress Management – Live Remote Virtual Training

November 25 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our courses have a proven track record in stress reduction and managing stress at work.

Find out more »

Mediation Skills CPD accredited – 1 day live remote training

November 25 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.

Find out more »

Appraisal Skills – Live Remote Virtual Training Course – CPD Accredited

November 25 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.

Find out more »

Leadership and Team Building – CPD Accredited – 1 day live remote virtual training course

November 26 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.

Find out more »

26th Nov – Introduction to Selling – Sales training course – 1 day live remote training

November 26 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.

Find out more »

Performance Management Training Course – 1 Day Live Virtual Remote Course

November 27 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Defining performance problems and problem employees Effective action plans Essential follow-up and keeping the employee on track How to give positive criticism and feedback Motivation theory and practice Motivating…

Find out more »

Presentation Skills 2 day – CPD accredited course – Live remote course

November 30 at 9:30 am - December 1 at 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£590

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

Find out more »

Managing Teams Remotely – Managing A Successful Homeworking Programme – Open Course – 1 day

November 30 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course gives you an insight into this type of management and how to manage a remote team successfully. We have been involved in remote management training for over 20 years and can give your management team the modern skills to thrive in this type of management. Our agenda covers: Setting up a successful homeworking programme Managing the communication and control of homeworker How to be disciplined when working from home Time management techniques for remote management and homeworkers What…

Find out more »

December 2020

Train the Trainer – 1 day – CPD Accredited – Live remote course

December 1 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

Find out more »

Negotiation Skills – CPD accredited – Live Remote Virtual Training

December 1 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

Find out more »

The New Manager – CPD Accredited – 2 day Live remote training

December 2 at 9:30 am - December 3 at 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£590

If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.

Find out more »

Managing Meetings & Remote Meetings – Live Remote Virtual Training

December 2 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively. This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. Agenda…

Find out more »

Time Management – 1 day – CPD Accredited – Live remote course

December 3 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.

Find out more »

Assertiveness Skills – Live Remote Virtual Training – 1 day – CPD accredited course

December 4 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.

Find out more »

Training the Trainer – 2 day CPD Accredited – Live remote course

December 7 at 9:30 am - December 8 at 3:30 pm
Zoom virtual meeting London, United Kingdom
£590

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

Find out more »

Assertiveness and Managing Conflict – Live remote virtual 1 day

December 8 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.

Find out more »

Managing Difficult Employees – 1 Day – Live remote virtual course

December 9 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.

Find out more »

PowerPoint Presentation Skills – Live Remote Virtual Training – 1 day course

December 9 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Excellent presentation skills using PowerPoint will give you a platform to demonstrate your communication skills, influencing abilities and promotion potential.

Find out more »

Time Management with Microsoft Outlook – 1 day – Live virtual course – CPD Accredited

December 10 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

In this 1 day CPD accredited training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Outlook Live Remote Virtual Course This course will be run virtually via Zoom.com. The course will start at 9.45 for registration and pre-course work assignments. Timings:       9.45-10.00 Log in and system check 10.00-12.30 Morning 1.00-3.30 Afternoon The course will…

Find out more »

Train the Trainer – Writing, structuring and delivering live remote training courses via Zoom – 2 Day – CPD accredited

December 10 at 9:30 am - December 11 at 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£590

Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques to enable you to both write and deliver interesting and engaging live content using remote platforms such as Zoom, Teams or Webex. Live Remote Virtual Course This course will be run virtually via Zoom.com. The…

Find out more »

Customer Service & Customer Care – Live Remote Virtual Training

December 10 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers.

Find out more »

High Impact Writing Skills – 1 day training course – Live Remote Virtual Training

December 10 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document…

Find out more »

Email and Letter Writing – 1 day – CPD accredited – Live virtual course

December 11 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.

Find out more »

Interviewing Skills – CPD Accredited – Live Remote Virtual Training

December 11 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

Find out more »

Coaching for Managers – Live Virtual Remote Training – 1 Day – CPD Accredited

December 11 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Find out more »

Complaint Handling – 1 Day – Live Remote Virtual Course

December 14 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint email writing, managing difficult and aggressive customers, handling worried and confused customers, giving bad news. Live Remote Virtual Course This course will be run virtually…

Find out more »

Delegation Skills – Live Remote Virtual Training Course

December 14 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels. How We Will Organise The Live Remote Course: It…

Find out more »

Advanced Presentation Skills – CPD Accredited – 1 day – Live Remote Virtual Course

December 15 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.

Find out more »

Telephone Skills and Customer Care – Live Remote Virtual Training

December 16 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.

Find out more »

Time Management – 1 day – CPD Accredited – Live remote course

December 17 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.

Find out more »

Project management for non-project managers – 1 day – CPD accredited training course – Live remote course

December 17 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.

Find out more »

Telesales and Telemarketing – CPD accredited course – Live Remote Virtual Training

December 18 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.

Find out more »

Presentation Skills 1 day – CPD accredited training – Live remote course

December 18 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

Find out more »

Dealing With Difficult People – Live Remote Virtual Training

December 21 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees

Find out more »

Appraisal Skills – Live Remote Virtual Training Course – CPD Accredited

December 21 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.

Find out more »

Assertiveness Skills – Live Remote Virtual Training – 1 day – CPD accredited course

December 22 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.

Find out more »

Coaching for Managers – Live Virtual Remote Training – 1 Day – CPD Accredited

December 22 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Find out more »

Managing Teams Remotely – Managing A Successful Homeworking Programme – Open Course – 1 day

December 22 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course gives you an insight into this type of management and how to manage a remote team successfully. We have been involved in remote management training for over 20 years and can give your management team the modern skills to thrive in this type of management. Our agenda covers: Setting up a successful homeworking programme Managing the communication and control of homeworker How to be disciplined when working from home Time management techniques for remote management and homeworkers What…

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Interview skills for the Interviewee – 1 Day – Live remote training course

December 23 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

The aim of this one-day course is teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. Course aims and objectives for interviewees To enable delegates to evaluate the most effective ways of responding to questions To enable delegates to prepare for effective selection interviews To describe some of the most important interviewing skills. To give an understanding of the pitfalls for interviewees that are badly…

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Stress Management – Live Remote Virtual Training

December 23 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our courses have a proven track record in stress reduction and managing stress at work.

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Mediation Skills CPD accredited – 1 day live remote training

December 23 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.

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Leadership and Team Building – CPD Accredited – 1 day live remote virtual training course

December 24 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.

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24th Dec – Introduction to Selling – Sales training course – 1 day live remote training

December 24 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.

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Presentation Skills 2 day – CPD accredited course – Live remote course

December 28 at 9:30 am - December 29 at 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£590

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

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Disciplinary Procedures – CPD accredited – 1 day Live Remote Virtual Training Course

December 29 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

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Negotiation Skills – CPD accredited – Live Remote Virtual Training

December 29 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

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Performance Management Training Course – 1 Day Live Virtual Remote Course

December 30 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Defining performance problems and problem employees Effective action plans Essential follow-up and keeping the employee on track How to give positive criticism and feedback Motivation theory and practice Motivating…

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Time Management – 1 day – CPD Accredited – Live remote course

December 31 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.

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January 2021

Managing Meetings & Remote Meetings – Live Remote Virtual Training

04/01/21 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively. This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. Agenda…

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Assertiveness and Managing Conflict – Live remote virtual 1 day

05/01/21 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.

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Managing Difficult Employees – 1 Day – Live remote virtual course

06/01/21 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.

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PowerPoint Presentation Skills – Live Remote Virtual Training – 1 day course

06/01/21 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This 1 day CPD accredited course will teach you the skills and techniques which will give you both the confidence and competence to enjoy making PowerPoint presentations. We will be giving action points which can help you to sharpen your presentation image; master the complexities of this exciting method of presenting information; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

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Time Management with Microsoft Outlook – 1 day – Live virtual course – CPD Accredited

07/01/21 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

In this 1 day CPD accredited training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Outlook Live Remote Virtual Course This course will be run virtually via Zoom.com. The course will start at 9.45 for registration and pre-course work assignments. Timings:       9.45-10.00 Log in and system check 10.00-12.30 Morning 1.00-3.30 Afternoon The course will…

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Customer Service & Customer Care – Live Remote Virtual Training

07/01/21 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers.

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High Impact Writing Skills – 1 day training course – Live Remote Virtual Training

07/01/21 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document…

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Train the Trainer – 1 day – CPD Accredited – Live remote course

08/01/21 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

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