May 2024
Telephone Skills and Customer Care – Live Remote Virtual Training
Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.
Find out more »Telesales and Telemarketing – CPD accredited course – 1 day Open Face to Face Workshop
This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.
Find out more »Time Management – 1 day – CPD Accredited – Face to Face training course
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Find out more »Time Management with Microsoft Outlook – CPD Accredited – 1 Day Live Remote Virtual Training
In this training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Microsoft Outlook Live Remote Virtual Course This course will be run virtually via Zoom.com. The course will start at 9.45 for registration and pre-course work assignments. Timings: 9.45-10.00 Log in and system check 10.00-12.30 Morning 1.00-4.30 Afternoon The course will be hosted on…
Find out more »Appraisal Skills – 1 day – CPD Accredited – Face to Face training course
This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.
Find out more »The New Manager – CPD Accredited – 2 day Live remote training
If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.
Find out more »Time Management – 1 day – CPD Accredited – Live remote course
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Find out more »Train the Trainer – 1 day – CPD Accredited – Live remote course
This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.
Find out more »Negotiation Skills – CPD accredited – 1 day Face to Face training course
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.
Find out more »Coaching for Managers – 1 day – CPD Accredited – Face to Face Training Course
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
Find out more »Managing Difficult Employees – 1 Day – Live remote virtual course
People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.
Find out more »Leadership and Team Building – CPD Accredited – 1 day Face to face training course
Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.
Find out more »Introduction to Selling – Sales training course – 1 day – Face to Face Course
Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
Find out more »Assertiveness Skills – Live Remote Virtual Training – 1 day – CPD accredited course
Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.
Find out more »Leadership and Team Building – CPD Accredited – 1 day live remote virtual training course
Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.
Find out more »Dealing With Difficult People – Live Remote Virtual Training
This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees
Find out more »The New Manager – CPD Accredited – 2 day face to face training course
If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.
Find out more »Project management for non-project managers – 1 day – CPD accredited training course – Open Face to Face Workshop
The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.
Find out more »High Impact Writing Skills – 1 day training course – Live Remote Virtual Training
This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document…
Find out more »Telesales and Telemarketing – Live Remote Virtual Training – 1 Day CPD Accredited
This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.
Find out more »