Course Overview
PURPOSE OF THIS COURSE
1. To learn from a study of the actions as you face various problems.
2. To learn how to assess problems and develop a solution to solving them
Course Details
Lesson Plan
Areas covered include:
- Taking the first steps
- Achieving an early confrontation
- Analysing a member of staff’s reaction
- Dealing with the emotional response / Personality styles
- Dealing with the emotional response – part 2
- Dealing with potential conflict from the client
- Dealing with A hostile response
Please click the link Online Managing Conflict to take the course
You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.
Certification
On completion of this course you will be able to download a Total Success certificate of course completion.
Course price
The cost of the course is £30 GBP
Duration
Approximately 2 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.
Target Audience
This course is aimed at managers who may have responsibility for a team of people, or an individual, and therefore the requirement or desire to delegate work.
Entry Requirements
There are no specific entry requirements for this course.
Please click the link Online Managing Conflict to take the course
You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.
