Online Managing Conflict course

Course Overview

PURPOSE OF THIS COURSE

1.     To learn from a study of the actions as you face various problems.

2.     To learn how to assess problems and develop a solution to solving them

Course Details

Lesson Plan

Areas covered include:

  • Taking the first steps
  • Achieving an early confrontation
  • Analysing a member of staff’s reaction
  • Dealing with the emotional response / Personality styles
  • Dealing with the emotional response – part 2
  • Dealing with potential conflict from the client
  • Dealing with A hostile response

Please click the link Online Managing Conflict to take the course

You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.

Certification

On completion of this course you will be able to download a Total Success certificate of course completion.

Duration

Approximately 2 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This course is aimed at managers who may have responsibility for a team of people, or an individual, and therefore the requirement or desire to delegate work.

Entry Requirements

There are no specific entry requirements for this course.

Please click the link Online Managing Conflict to take the course

You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.