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This is manual is highly structured, interactive and focuses on bringing out the best of the delegates in a supportive environment. It gives selling techniques ‘that really work’ in the real world’.

All of the feedback I have had from the attendees has been extremely positive – with individuals complimenting how relevant and useful the material covered was. I hope that this should make a real difference to the level of Customer Services we are able to provide to our customers.

— Helen Lacey, Shell Gas Direct