£5.99 ex VAT

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This is manual is highly structured, interactive and focuses on bringing out the best of the delegates in a supportive environment. It gives selling techniques ‘that really work’ in the real world’.

The whole aspect/topics were just great! I found it all to be just right. I am more confident in the way I would take phone calls with angry clients after this course… in general the course was great and you were kept involved.

— Jasvir Panesar, KI Europe