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Our mediation skills training manual provide a wide range of skills for a mediator to be successful. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.

Overall I felt the course was extremely useful, as the day was targeted to the specific problems of the group. The small size of the group was another factor that I liked, as this helped me to relax and participate more than I would have done on a larger course.

— John Priestly, Prospect Technology – Assertiveness