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Our mediation skills training manual provide a wide range of skills for a mediator to be successful. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.

Thank you very much. One of the most useful training courses I have ever attended. Hope to meet you again.

— Kevin McGovern, Cable and Wireless