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E-mail is probably the most used form of business communication and one that creates challenges as well as opportunities.

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A recent survey showed that only 12% of business managers thought e-mail improved productivity!! E-mail is probably the most used form of business communication and one that creates challenges as well as opportunities. Could we manage without it? Are we managing it – or is it managing us?

This guide will give lots of practical tips and techniques about:

  • How to manage the frequency and quantity of e-mails
  • How to prioritise e-mails
  • Tips for taming your emails
  • How to write action orientated e-mails quickly and effectively

What I like most about the programme was the variety of items presented as well as stress management i.e. time management, leadership, assertiveness etc.

— Betty Sanders, Church of England