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Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

What I liked most about the programme was how the lecturer conducted the class… Interaction with the participants.

— Aishath Fareena, High Commission of Maldives