£5.99 ex VAT

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Every customer using your organisation should receive a positive and seamless service that is professional, efficient and responsive. Customers who are handled well will notice the good service, bring more business and hopefully build a long term relationship with you. Customers who are not handled well may damage your reputation and take their business to the competition. If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

Friendly, confident presentation by Warren, cut to the heart of the matter quickly. Happy with the balance, which was tailored to my specific situations.

— Adrian Urquhart, Moore Stephens