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Every customer using your organisation should receive a positive and seamless service that is professional, efficient and responsive. Customers who are handled well will notice the good service, bring more business and hopefully build a long term relationship with you. Customers who are not handled well may damage your reputation and take their business to the competition. If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

Just a quick note to say thanks to Warren who led a one day course on interview technique on the 9th May that I attended. I’m not sure whether or not he’ll remember me (Matthew Leitch) but if you could pass on a message to him that I was offered a job with the first firm I interviewed with after having attended his course I would appreciate it. I’m immeasurably grateful for the advice he gave and actually passed three other interviews in the meantime so many thanks once again!

— Matthew Leitch