£5.99 ex VAT

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Description

Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude delivering service effectively and consistently.

The Telephone Skills and Customer Care course  is for those wishing to learn telephone etiquette and handling customers on the telephone. It’s designed for organisations who believe their  customer service staff would benefit from an injection of valuable tips and techniques when handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties.

The whole aspect/topics were just great! I found it all to be just right. I am more confident in the way I would take phone calls with angry clients after this course… in general the course was great and you were kept involved.

— Jasvir Panesar, KI Europe