£5.99 ex VAT

Category:

Description

Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude delivering service effectively and consistently.

The Telephone Skills and Customer Care course  is for those wishing to learn telephone etiquette and handling customers on the telephone. It’s designed for organisations who believe their  customer service staff would benefit from an injection of valuable tips and techniques when handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties.

I found the trainer excellent and could answer all questions asked and delivered the course in an interesting format.

— Keith Thorne, Consumer Credit Counselling Service