£5.99 ex VAT



Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude delivering service effectively and consistently.

The Telephone Skills and Customer Care course  is for those wishing to learn telephone etiquette and handling customers on the telephone. It’s designed for organisations who believe their  customer service staff would benefit from an injection of valuable tips and techniques when handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties.

Identifying objectives early on and the tutor ensured they were covered. using different techniques to learn the information – video, booklet, roleplay etc… I felt everything was covered in great detail.

— Charlotte Coombes, PMM