£5.99 ex VAT

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Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude delivering service effectively and consistently.

The Telephone Skills and Customer Care course  is for those wishing to learn telephone etiquette and handling customers on the telephone. It’s designed for organisations who believe their  customer service staff would benefit from an injection of valuable tips and techniques when handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties.

Just a quick note to say thanks to Warren who led a one day course on interview technique on the 9th May that I attended. I’m not sure whether or not he’ll remember me (Matthew Leitch) but if you could pass on a message to him that I was offered a job with the first firm I interviewed with after having attended his course I would appreciate it. I’m immeasurably grateful for the advice he gave and actually passed three other interviews in the meantime so many thanks once again!

— Matthew Leitch