£5.99 ex VAT

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Assertiveness is one of the essential skills in the modern working environment. There are many benefits of being assertive such as; better time management, increased ability to manage staff and customers; increased self esteem and the ability to negotiate more effectively.  Assertiveness training will provide delegates with effective tactics to build courage and manage difficult, demanding and aggressive behaviours.

Friendly, confident presentation by Warren, cut to the heart of the matter quickly. Happy with the balance, which was tailored to my specific situations.

— Adrian Urquhart, Moore Stephens