£5.99 ex VAT

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Description

Assertiveness is one of the essential skills in the modern working environment. There are many benefits of being assertive such as; better time management, increased ability to manage staff and customers; increased self esteem and the ability to negotiate more effectively.  Assertiveness training will provide delegates with effective tactics to build courage and manage difficult, demanding and aggressive behaviours.

What I liked most about the programme was that it was quite informal. Working in groups and having opportunities to discuss topics. Being able to use the information in relation to my training programme.

— Faye Sumner, Wolverhampton City Council