£5.99 ex VAT

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Description

Assertiveness is one of the essential skills in the modern working environment. There are many benefits of being assertive such as; better time management, increased ability to manage staff and customers; increased self esteem and the ability to negotiate more effectively.  Assertiveness training will provide delegates with effective tactics to build courage and manage difficult, demanding and aggressive behaviours.

I really liked the personal atmosphere, making it possible to deal with the personal situation of each participant. I will start to use what I have learnt immediately.

— Dr Helga, Horn Eville & Jones Ltd