£5.99 ex VAT

Category:

Description

Assertiveness is one of the essential skills in the modern working environment. There are many benefits of being assertive such as; better time management, increased ability to manage staff and customers; increased self esteem and the ability to negotiate more effectively.  Assertiveness training will provide delegates with effective tactics to build courage and manage difficult, demanding and aggressive behaviours.

What I like most about this course was planning benefits, positive thinking, creative thoughts/actions.

— Kim, HCA