£5.99 ex VAT

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Description

Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude delivering service effectively and consistently.

The Telephone Skills and Customer Care course  is for those wishing to learn telephone etiquette and handling customers on the telephone. It’s designed for organisations who believe their  customer service staff would benefit from an injection of valuable tips and techniques when handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties.

All of the feedback I have had from the attendees has been extremely positive – with individuals complimenting how relevant and useful the material covered was. I hope that this should make a real difference to the level of Customer Services we are able to provide to our customers.

— Helen Lacey, Shell Gas Direct