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This guide contains proven tips and strategies that will allow you to become more confident in many situations.

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This guide contains proven tips and strategies that will allow you to become more confident in many situations. Although all the techniques are tried and tested it relies on you to put them into action. The key to success is practice. As you develop more effective behaviours you will develop into a more confident person.

Everybody has the potential to be a more confident communicator and we assert ourselves more often than we think. What this guide can do is help you to achieve this goal quickly and effectively.

Congratulate yourself – you’ve taken the first step towards personal success.

Good luck

All of the feedback I have had from the attendees has been extremely positive – with individuals complimenting how relevant and useful the material covered was. I hope that this should make a real difference to the level of Customer Services we are able to provide to our customers.

— Helen Lacey, Shell Gas Direct