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This guide gives you the opportunity to examine the benefits of assertiveness techniques and determine which are the most effective for you.

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Description

Behavioural scientists know that your ability to be assertive can contribute importantly to your emotional well-being. Assertiveness is one of the essential skills in the modern working environment. There are many benefits of being assertive, such as; better time management, increased self esteem and a reduction in stress plus the ability to negotiate more effectively.

This guide covers tips and strategies that will allow you to:

  • Understand the differences between assertiveness, passiveness and aggression
  • How to recognise the verbal, visual and vocal aspects of assertive language
  • Tips for assertive delivery
  • How to make and refuse requests confidently

This guide allows you to assess the internal dialogue that controls our thoughts, feelings and possible actions and also our external dialogue (what we say to others and the messages we give out through our body language). It gives you the opportunity to examine the benefits of assertiveness techniques and determine which are the most effective for you.

Identifying objectives early on and the tutor ensured they were covered. using different techniques to learn the information – video, booklet, roleplay etc… I felt everything was covered in great detail.

— Charlotte Coombes, PMM