Total Success Training provides a range of Youtube Training Video’s, with subjects including:

  • Assertiveness Skills
  • Time Management
  • Appraisal Skills
  • Disciplinary Procedures and Correcting Poor Performance

Assertiveness skills Training video from Total Success Training

Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result. Assertion should not be synonymous with aggression because aggressive people adopt a ‘I win — you lose’ mentality to achieve their objectives.

In this video, Warren will discuss:

You need to be assertive when
• Asking someone to do something for you
• You need to tell some to stop something
• You need to challenge someone’s actions
• You need to decline an offer
• When you need to ask someone for a favour
• Delivering bad news
• Your rights are being infringed
• Your opinions are being ignored

He also discusses How to become more assertive through assertion, confrontation, being positive and putting your position forward and clarifying what you want from a situation.

We also have (online) courses and podcasts on assertiveness that you can find at

For further info contact us on

Assertiveness Skills Open Course

Assertiveness Skills – 1 day course

Course Dates

  • September 6, 2013
  • October 4, 2013
  • November 8, 2013
  • December 5, 2013

Who will benefit from the course

Our assertive training seminars enable delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. Anyone who needs to master the principles and practices of effective, assertive communication. Senior/junior managers, directors, administrative and technical staff have found the following benefits from attending our course:

  • increased productivity through more effective communication
  • increased confidence handling difficult behaviour in others
  • reduced interruptions at work
  • gained more time for creative and development opportunities
  • managed time more effectively and enjoyed greater self-esteem
  • improved decision making and reduction in procrastination
  • able to manage colleagues and friends effectively
  • enjoyed a more balanced lifestyle
  • increased work effectiveness and productivity
  • felt more in control of their daily activities
  • reduced stress levels

“Overall I felt the course was extremely useful, as the day was targeted to the specific problems of the group. The small size of the group was another factor that I liked, as this helped me to relax and participate more than I would have done on a larger course.” John Priestly, Prospect Technology

The Training

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

  • Assertiveness self-assessment
  • Learn to recognise assertive behaviour and its positive results in the workplace
  • Developing assertive body language
  • Developing confidence and self-esteem
  • Developing an assertive vocal image
  • Giving feedback, criticism and praise
  • Understanding and asserting your rights
  • Challenging and changing negative and destructive internal dialogue
  • Accessing external resources and self-help strategies
  • Simple assertive techniques and exercises
  • Recognising assertive, aggressive and passive behaviours in yourself and others
  • Reacting to and managing aggressive and passive behaviours in others
  • Practice assertive behaviour
  • Individual rights and responsibilities
  • Taking the first steps to becoming assertive
  • How to say “no” with confidence and without feeling guilty
  • Standing up for yourself and stating your point of view confidently
  • Understanding the link between stress and assertiveness
  • Handling conflict and aggressive behaviour
  • Negotiating assertively with colleagues

Assertiveness Course Agenda

Morning – 9.30-1.00

  • Introduction/course aims and objectives
  • Recognising assertive, aggressive and passive behaviours
  • Questionnaire-Assertiveness style analysis
  • Understanding stress and assertiveness
  • Analysing our specific reactions in pressure situations
  • Becoming more assertive
  • Understanding your rights

Afternoon – 2.00-5.30

  • How to increase your self confidence
  • Getting advice
  • Tips for assertive delivery
  • Positive assertion
  • Giving feedback
  • Handling conflict
  • Action planning and course paperwork
  • Questions and answers

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for successful appraisals. We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.