Live, virtual, remote-online training course

This live online workshop is tailored to the needs of delegates who already retain business writing skills and those who would like to gain further knowledge on useful email and letter writing tools, tips and techniques and also includes constructive letter and report templates.

 

COURSE AIMS & OBJECTIVES

Following this course delegates will:

  • Be able to write more effective letters in less time
  • Learn how to write letters and reports that interest the reader and increase the power to influence
  • Learn to use several new techniques which will take the pain out of preparing a letter or report
  • Develop confidence in their written communication skills

COURSE AGENDA

Below is a proposed course agenda. Please keep in mind that Total Success Training prides itself on the bespoke nature of our training courses. Feel free to contact us to discuss exactly how and what you would like the course to look like and we can tailor it to your needs.

MORNING 10.00 AM – 3.30 PM – Lunch 12.30-1.00

  • Key steps to ensure successful letter writing
  • Collecting and sequencing ideas
  • Planning and structuring the letter
  • How to interest and persuade the reader
  • Writing in plain English
  • Punctuation and grammar exercises
  • Design, presentation and layout
  • How to write letters dealing effectively with complaints
  • How to use language that is assertive, persuasive and customer caring

Course Dates

OUR LIVE ONLINE TRAINING WORKSHOPS

We at Total Success Training recognise the need to keep motivated when working so we have put together a schedule of live, online remote-training workshops.

We will be delivering them as live virtual workshops via zoom.com with a trainer to guide you through the agenda and to answer any questions you may have. We have included all the information that will make this an easy to access workshop.

THE BENEFITS OF SIGNING UP TO OUR PROGRAMME:

  • Makes great use of their time off
  • Saves on the time and cost to your staff of travelling long distances to attend training courses
  • Most of our courses are CPD accredited to aid with your staff development
  • You can bring together remote groups as a team building exercise
  • Gives them a date in their personal development schedules to look forward to
  • Keeps your staff trained whilst they are off normal duties
  • Shows that you and your organisation are proactive in their development
  • Helps your staff with their mental wellbeing as they have something positive to occupy their minds

They will be run via Zoom.com or Join.me depending on the technical capabilities of your teams.

HOW WE WILL ORGANISE THE COURSE

It couldn’t be easier as we take care of the whole process from start to finish:

  1. Pick from our list of live remote online courses or discuss the specific course agenda to suit you. Our trainers can call you to discuss your requirements.
  2. Book the course and send us delegate’s email addresses
  3. We will send out the course materials including downloadable course manual, all of the course materials, a pre-course briefing form
  4. We will start log-ins 15 minutes prior to the course start to allow everyone to connect
  5. All delegates will complete the pre-prepared course activities that we will use during the course
  6. Our virtual courses are very interactive to keep delegate’s attention throughout
  7. All delegates will complete a Post-course action plan that can be reviewed their managers after the course.
  8. The cost of a one-day course is £895 + VAT and can accommodate up to 10 delegates per training session. All materials are included as part of the cost.

OUR PRE-COURSE EMAIL TO YOUR DELEGATES INCLUDE:

  • A pre-course form that needs to be completed and sent back to us. It includes course objectives that we will run through with you during the Introduction.
  • A course manual that can be downloaded for reference during the seminar
  • A course agenda
  • All pre-course exercises that need to be completed before the course (we’ll be using these on the day)
  • A full set of the activities you’ll be doing on the course. These can be completed before the course, but this is not essential
  • A link to our website with all the course materials to download (if delegates are having difficulty accessing the information contained on this email)
  • A link to zoom.com with all the information needed to access the programme via your computer
  • A post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us.
  • A link for the full set of templates and forms that can downloaded for use after the course.

DOWNLOADABLE COURSE MATERIALS

Delegates must download a pre-course briefing form that includes exercises and activities which must be completed and emailed to info@totalsuccess.co.uk before the beginning of the course and a post-course action plan.

Please download the forms below:

Pre-Course Briefing & Exercise Form

Post-Course Action Plan