Our email and letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive email and letter templates. This productive course will  demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

COURSE AGENDA

Below is a proposed course agenda. Please keep in mind that Total Success Training prides itself on the bespoke nature of our training courses. Feel free to contact us to discuss exactly how and what you would like the course to look like and we can tailor it to your needs.

• Key steps to ensure successful email and letter writing
• Collecting and sequencing ideas
• Planning and structuring your emails and letters
• How to interest and persuade the reader
• Writing in plain English
• Punctuation and grammar exercises
• Design, presentation and layout
• How to write emails and letters dealing effectively with complaints
• How to use language that is assertive, persuasive and customer caring