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Total Success Training

02082691177|www.totalsuccess.co.uk

July 2021

Time Management – 1 day – CPD Accredited – Live remote course

July 29 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
Free

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.

Find out more »

Project management for non-project managers – 1 day – CPD accredited training course – Live remote course

July 29 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
Free

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.

Find out more »

Managing the Difficult Conversation – 1 Day – Live Remote Training Course

July 29 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
Free

This course is ideal for managers who need better techniques to ‘handle challenging situation’ or ‘deal with the difficult conversation’.  It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently.

Find out more »

Assertiveness and Managing Conflict – Face to face workshop – 1 day

July 30 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.

Find out more »

Telesales and Telemarketing – CPD accredited course – Live Remote Virtual Training

July 30 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.

Find out more »

Presentation Skills 1 day – CPD accredited course – Live remote course

July 30 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

Find out more »

Disciplinary Procedures – 1 day CPD accredited training course – Face to Face Course

July 30 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

Find out more »

August 2021

Presentation Skills 2 day course – CPD Accredited – Open Face to Face Workshop

August 2 at 9:30 am - August 3 at 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£790

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

Find out more »

Complaint Handling – 1 Day – Live remote training course

August 2 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint email writing, managing difficult and aggressive customers, handling worried and confused customers, giving bad news.    

Find out more »

Appraisal Skills – 1 day – CPD Accredited – Face to Face training course

August 2 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.

Find out more »

The New Manager – CPD Accredited – 2 day face to face training course

August 2 at 9:30 am - August 3 at 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£790

If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.

Find out more »

Assertiveness Skills Training – 1 day – CPD accredited course – Face to face workshop

August 3 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.

Find out more »

Time Management – 1 day – CPD Accredited – Face to Face training

August 3 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.

Find out more »

Coaching for Managers – Live Virtual Remote Training – 1 Day – CPD Accredited

August 3 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Find out more »

Dealing With Difficult People – 1 day – CPD Accredited – Face to Face Course

August 3 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees

Find out more »

Telesales and Telemarketing – CPD accredited course – 1 day Open Face to Face Workshop

August 4 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
£395

This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.

Find out more »

Stress Management – Live Remote Virtual Training

August 4 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our courses have a proven track record in stress reduction and managing stress at work.

Find out more »

Time Management with Microsoft Outlook – 1 day – CPD Accredited Course – Live remote training course

August 4 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

In this 1 day CPD accredited training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Outlook Full Course Details

Find out more »

Interview skills for the Interviewee – 1 Day – Live remote training course

August 4 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

The aim of this one-day course is teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. Course aims and objectives for interviewees To enable delegates to evaluate the most effective ways of responding to questions To enable delegates to prepare for effective selection interviews To describe some of the most important interviewing skills. To give an understanding of the pitfalls for interviewees that are badly…

Find out more »

Mediation Skills 1 day CPD accredited – Face to face workshop

August 4 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.

Find out more »

Leadership and Team Building – CPD Accredited – 1 day live remote virtual training course

August 5 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.

Find out more »

Introduction to Selling – Sales training course – 1 day live remote training

August 5 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.

Find out more »

Telephone Skills and Customer Care – 1 day Open Face to Face Workshop

August 6 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.

Find out more »

Interviewing Skills – CPD Accredited – Face to Face classroom training course

August 6 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
£395

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

Find out more »

Performance Management Training Course – 1 Day Live Virtual Remote Course

August 6 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Defining performance problems and problem employees Effective action plans Essential follow-up and keeping the employee on track How to give positive criticism and feedback Motivation theory and practice Motivating…

Find out more »

Advanced Presentation Skills – CPD Accredited – 1 day – Live Remote Virtual Course

August 9 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.

Find out more »

Train the Trainer – 1 day – CPD Accredited – Live remote course

August 9 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

Find out more »

Presentation Skills 2 day – CPD accredited course – Live remote course

August 9 at 9:30 am - August 10 at 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£590

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

Find out more »

Managing Difficult Employees – 1 Day – Live remote virtual course

August 9 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.

Find out more »

Disciplinary Procedures – CPD accredited – 1 day Live Remote Virtual Training Course

August 9 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

Find out more »

Negotiation Skills – CPD accredited – Live Remote Virtual Training

August 10 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

Find out more »

Project management for non-project managers – 1 day – CPD accredited training course – Open Face to Face Workshop

August 10 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.

Find out more »

Training the Trainer – 2 day CPD Accredited course – Face to Face Workshop

August 11 at 9:30 am - August 12 at 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£790

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

Find out more »

Email and Letter Writing – 1 day – CPD accredited – Face to Face Course

August 11 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.

Find out more »

PowerPoint Presentation Skills – Live Remote Virtual Training – 1 day course

August 11 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Excellent presentation skills using PowerPoint will give you a platform to demonstrate your communication skills, influencing abilities and promotion potential.

Find out more »

Managing Meetings & Remote Meetings – Live Remote Virtual Training

August 11 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively. This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. Agenda…

Find out more »

Time Management – 1 day – CPD Accredited – Live remote course

August 12 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.

Find out more »

Dealing With Difficult People – Live Remote Virtual Training

August 12 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees

Find out more »

Delegation Skills – Live Remote Virtual Training Course

August 13 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels. How We Will Organise The Live Remote Course: It…

Find out more »

Introduction to Selling – Sales training course – 1 day – Face to Face Course

August 13 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.

Find out more »

Delegation Skills Training Course – Face to Face course

August 13 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.

Find out more »

Leadership and Team Building – CPD Accredited – 1 day Face to face training course

August 16 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.

Find out more »

Mediation Skills – Live Remote Virtual Training – 1 day course

August 16 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.

Find out more »

Presentation Skills 1 day – CPD accredited training – Open Face to Face Workshop

August 16 at 11:00 am - 5:30 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

Find out more »

Assertiveness and Managing Conflict – Live remote virtual – 1 day course

August 17 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.

Find out more »

Time Management – 1 day – CPD Accredited – Face to Face training course

August 17 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.

Find out more »

Managing Teams Remotely – Managing A Successful Homeworking Programme – Open Course – 1 day

August 17 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course gives you an insight into this type of management and how to manage a remote team successfully. We have been involved in remote management training for over 20 years and can give your management team the modern skills to thrive in this type of management. Our agenda covers: Setting up a successful homeworking programme Managing the communication and control of homeworker How to be disciplined when working from home Time management techniques for remote management and homeworkers What…

Find out more »

Appraisal Skills – Live Remote Virtual Training Course – CPD Accredited

August 18 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.

Find out more »

Assertiveness Skills – Live Remote Virtual Training – 1 day – CPD accredited course

August 18 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.

Find out more »

Managing Difficult Employees – 1 Day – Open Face to Face Workshop

August 18 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.

Find out more »

Managing Meetings & Remote Meetings – Face to Face Course

August 18 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
£395

People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively. This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. Agenda…

Find out more »

Train the Trainer – Writing, structuring and delivering live remote training courses via Zoom – 2 Day – CPD accredited

August 19 at 9:30 am - August 20 at 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£590

Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques to enable you to both write and deliver interesting and engaging live content using remote platforms such as Zoom, Teams or Webex. Live Remote Virtual Course This course will be run virtually via Zoom.com. The…

Find out more »

Customer Service & Customer Care – Live Remote Virtual Training

August 19 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers.

Find out more »

Email and Letter Writing – 1 day – CPD accredited – Live virtual course

August 20 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.

Find out more »

Coaching for Managers – 1 day – CPD Accredited – Face to Face Training Course

August 20 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
£395

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Find out more »

Interviewing Skills – CPD Accredited – Live Remote Virtual Training

August 20 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

Find out more »

Training the Trainer – 1 day – CPD Accredited Course – Face to Face training

August 23 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

Find out more »

Negotiation Skills – CPD accredited – 1 day Face to Face training course

August 24 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
£395

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

Find out more »

Training the Trainer – 2 day CPD Accredited course – Face to Face Workshop

August 25 at 9:30 am - August 26 at 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£795

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

Find out more »

Telephone Skills and Customer Care – 1 day Live Remote course

August 25 at 9:30 am - 3:30 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
£295

Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.

Find out more »

Time Management – 1 day – CPD Accredited – Live remote course

August 26 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.

Find out more »

Project management for non-project managers – 1 day – CPD accredited training course – Live remote course

August 26 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.

Find out more »

Managing the Difficult Conversation – 1 Day – Live Remote Training Course

August 26 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course is ideal for managers who need better techniques to ‘handle challenging situation’ or ‘deal with the difficult conversation’.  It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently.

Find out more »

Assertiveness and Managing Conflict – Face to face workshop – 1 day

August 27 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.

Find out more »

Telesales and Telemarketing – CPD accredited course – Live Remote Virtual Training

August 27 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.

Find out more »

Presentation Skills 1 day – CPD accredited course – Live remote course

August 27 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

Find out more »

Disciplinary Procedures – 1 day CPD accredited training course – Face to Face Course

August 27 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

Find out more »

Appraisal Skills – 1 day – CPD Accredited – Face to Face training course

August 30 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.

Find out more »

Assertiveness Skills Training – 1 day – CPD accredited course – Face to face workshop

August 31 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.

Find out more »

Time Management – 1 day – CPD Accredited – Face to Face training

August 31 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.

Find out more »

The New Manager – CPD Accredited – 2 day face to face training course

August 31 at 9:30 am - September 1 at 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£790

If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.

Find out more »

Coaching for Managers – Live Virtual Remote Training – 1 Day – CPD Accredited

August 31 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.

Find out more »

Dealing With Difficult People – 1 day – CPD Accredited – Face to Face Course

August 31 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees

Find out more »

Interviewing Skills – CPD Accredited – Face to Face classroom training course

August 31 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
£395

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

Find out more »

Presentation Skills 2 day course – CPD Accredited – Open Face to Face Workshop

August 31 at 9:30 am - September 1 at 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£790

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

Find out more »

September 2021

Telesales and Telemarketing – 1 day Open Face to Face Workshop

September 1 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.

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Stress Management – Live Remote Virtual Training

September 1 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our courses have a proven track record in stress reduction and managing stress at work.

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Interview skills for the Interviewee – 1 Day – Live remote training course

September 1 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

The aim of this one-day course is teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. Course aims and objectives for interviewees To enable delegates to evaluate the most effective ways of responding to questions To enable delegates to prepare for effective selection interviews To describe some of the most important interviewing skills. To give an understanding of the pitfalls for interviewees that are badly…

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Mediation Skills 1 day CPD accredited – Face to face workshop

September 1 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.

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Complaint Handling – 1 Day – Live Remote Virtual Course

September 2 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint email writing, managing difficult and aggressive customers, handling worried and confused customers, giving bad news. Live Remote Virtual Course This course will be run virtually…

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Time Management with Microsoft Outlook – 1 day – CPD Accredited Course – Live remote training course

September 2 at 9:30 am - 3:30 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£295

In this 1 day CPD accredited training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Outlook Full Course Details

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Leadership and Team Building – CPD Accredited – 1 day live remote virtual training course

September 2 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.

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Introduction to Selling – Sales training course – 1 day live remote training

September 2 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.

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Performance Management Training Course – 1 Day Live Virtual Remote Course

September 3 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Defining performance problems and problem employees Effective action plans Essential follow-up and keeping the employee on track How to give positive criticism and feedback Motivation theory and practice Motivating…

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Telephone Skills and Customer Care – 1 day Open Face to Face Workshop

September 3 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.

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Advanced Presentation Skills – CPD Accredited – 1 day – Live Remote Virtual Course

September 6 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.

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Train the Trainer – 1 day – CPD Accredited – Live remote course

September 6 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.

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Presentation Skills 2 day – CPD accredited course – Live remote course

September 6 at 9:30 am - September 7 at 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£590

Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.

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Managing Difficult Employees – 1 Day – Live remote virtual course

September 6 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.

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Disciplinary Procedures – CPD accredited – 1 day Live Remote Virtual Training Course

September 6 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.

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Negotiation Skills – CPD accredited – Live Remote Virtual Training

September 7 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.

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Project management for non-project managers – 1 day – CPD accredited training course – Open Face to Face Workshop

September 7 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.

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Training the Trainer – 2 day CPD Accredited course – Face to Face Workshop

September 8 at 9:30 am - September 9 at 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£790

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

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Email and Letter Writing – 1 day – CPD accredited – Face to Face Course

September 8 at 9:30 am - 4:00 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£395

Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.

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PowerPoint Presentation Skills – Live Remote Virtual Training – 1 day course

September 8 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

Excellent presentation skills using PowerPoint will give you a platform to demonstrate your communication skills, influencing abilities and promotion potential.

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Managing Meetings & Remote Meetings – Live Remote Virtual Training

September 8 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively. This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. Agenda…

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