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This guide contains 50 proven tips and strategies that will allow you to become assertive in many situations

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This guide contains 50 proven tips and strategies that will allow you to become assertive in many situations. Although all the techniques are tried and tested it relies on you to put them into action. The key to success is practice. As you develop more assertive behaviours you will develop into a more confident person.  Remember, assertive language is just that; a language, and no one will become fluent in any language course without the benefit of practice.

Congratulate yourself – you’ve taken the first step towards personal success.

All of the feedback I have had from the attendees has been extremely positive – with individuals complimenting how relevant and useful the material covered was. I hope that this should make a real difference to the level of Customer Services we are able to provide to our customers.

— Helen Lacey, Shell Gas Direct