£5.99 ex VAT

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Description

The dealing with difficult people courses are one of our popular courses as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people. This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employee(s). The dealing with difficult people at work course manual also provides useful information for working with a difficult boss/manager and guidance on how to deal with bullying in the workplace.

I really liked the informality, personal attention and relevance to my situation. The training was positive, upbeat and interesting.

— Jenneth Hickling, ORA Dental Group