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This guide not only gives you some valuable tips and techniques when chairing meetings but also allows you to master the art of managing the difficult meeting.

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This guide not only gives you some valuable tips and techniques when chairing meetings but also allows you to master the art of managing the difficult meeting. There are usually two reasons meetings become difficult:

  • the chair lacks the skills to control and handle the difficult behaviours of individuals who attend
  • the meeting is unfocussed and allows unresolved issues to become the cause of conflict within members of the group

If these describe your meetings then you’ll find many great strategies from this guide. The key to success is practice. As you develop more assertive behaviours you will develop into a more confident person and your meetings will be both interesting and productive.

Congratulate yourself – you’ve taken the first step towards personal success.

Good luck

The whole aspect/topics were just great! I found it all to be just right. I am more confident in the way I would take phone calls with angry clients after this course… in general the course was great and you were kept involved.

— Jasvir Panesar, KI Europe