£5.99 ex VAT

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This course manual provide better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently.

I really liked the personal atmosphere, making it possible to deal with the personal situation of each participant. I will start to use what I have learnt immediately.

— Dr Helga, Horn Eville & Jones Ltd