£5.99 ex VAT

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This course manual provide better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently.

Surprisingly detailed and informative sessions. Trainers had excellent approach which made it very informative and very inspiring.

— Vicky Hughes, St Giles Hotel