£5.99 ex VAT

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This course manual provide better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently.

The whole aspect/topics were just great! I found it all to be just right. I am more confident in the way I would take phone calls with angry clients after this course… in general the course was great and you were kept involved.

— Jasvir Panesar, KI Europe