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This course manual provide better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently.

Just a quick note to say thanks to Warren who led a one day course on interview technique on the 9th May that I attended. I’m not sure whether or not he’ll remember me (Matthew Leitch) but if you could pass on a message to him that I was offered a job with the first firm I interviewed with after having attended his course I would appreciate it. I’m immeasurably grateful for the advice he gave and actually passed three other interviews in the meantime so many thanks once again!

— Matthew Leitch