Customer Service & Customer Care

by Total Success on January 8, 2018

Course Overview

Why is Customer Service such an important factor in our increasingly technological world?

It is essential that all employees represent their organisation in a professional and friendly way. Clear and effective communication is essential to ensure that the business is not lost. If your staff are not trained properly on handling your important customers; how much business are they putting at risk?

Every customer using your organisation should receive a positive and seamless service that is professional, efficient and responsive. Customers who are handled well will notice the good service, bring more business and hopefully build a long term relationship with you. Customers who are not handled well may damage your reputation and take their business to the competition.

This course will ensure your staff always project the correct image to your potential customers and clients to make your company stand out from the crowd. It is designed for anyone who has both face to face and telephone contact with customers and is written with both the customer and the organisation in mind to maximise service and customer care

Please click the link Customer Service & Customer Care to take the course

You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.

Course Details

Lesson Plan

Areas covered include:

  • Introduction, aims and objectives
  • Customer Service Essentials
  • Creating the right impression with customers
  • Importance of the customer to the organisation – Strategies for Customer Retention
  • Time management for customer service
  • Improving Internal Customer Service
  • Professional telephone tips
  • Managing Customer Perceptions
  • Assertiveness skills for customer service professionals
  • Handling complaints and difficult customer behaviour
  • Positive under pressure
  • Writing complaint letters

 

Certification

On completion of this course you will be able to download a Total Success certificate of course completion.

Duration

Approximately 2 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This course is aimed at managers who may have responsibility for a team of people, or an individual, and therefore the requirement or desire to delegate work.

Entry Requirements

There are no specific entry requirements for this course.

Please click the link Customer Service & Customer Care to take the course

You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course

 

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