Course Overview Why is Customer Service such an important factor in our increasingly technological world? It is essential that all employees represent their organisation in a professional and friendly way. Clear and effective communication is essential to ensure that the business is not lost. If your staff are not trained properly on handling your important […]
Read MoreTrain the Trainer – Assertiveness Skills
Online Train the Trainer – Assertiveness Skills course Course Overview This course has been designed for current trainers who wish to sharpen their training skills and learn new and innovative techniques in training design, construction and delivery. All skills are focused to help you as trainer deliver a complete and comprehensive customer care session. We’ve […]
Read MoreTrain the Trainer – Dealing with Difficult People
Online Train the Trainer – Dealing with Difficult People course Course Overview This course has been designed for current trainers who wish to sharpen their training skills and learn new and innovative techniques in training design, construction and delivery. All skills are focused to help you as trainer deliver a complete and comprehensive customer care […]
Read MoreTrain the Trainer – Appraisal Skills
Online Train the Trainer – Appraisal Skills course Course Overview This course has been designed for current trainers who wish to sharpen their training skills and learn new and innovative techniques in training design, construction and delivery. All skills are focused to help you as trainer deliver a complete and comprehensive customer care session. […]
Read MoreTrain the Trainer – Negotiation Skills course
Online Train the Trainer – Negotiation Skills course Course Overview This course has been designed for current trainers who wish to sharpen their training skills and learn new and innovative techniques in training design, construction and delivery. All skills are focused to help you as trainer deliver a complete and comprehensive customer care session. We’ve […]
Read MoreOnline Trades Courses
Total Success Training Ltd have teamed up with the UK’s leading online training providers to bring you the very best in online training! Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to […]
Read MoreCoaching for Managers training course newsletter – 10 key ‘don’ts’ for effective coaching
“A masterful coach is someone who is a vision builder and value shaper, not just a technician who helps people reach their goals. A masterful coach is someone who engages and enters into the learning system of a person, business or social institution with the intent of improving it so as to impact people’s ability […]
Read MoreCoaching for Managers training course newsletter – Pros and cons of on-the-job coaching
“A masterful coach is someone who is a vision builder and value shaper, not just a technician who helps people reach their goals. A masterful coach is someone who engages and enters into the learning system of a person, business or social institution with the intent of improving it so as to impact people’s ability […]
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