Interviewing Skills In House Agenda

Aims and Objectives

Selecting the right member for your team is more important than ever. This course will cover the practical ideas to make all recruitment interviews more productive and focused.

Interviewing can be a process as haphazard as choosing a lottery ticket, but it can be refined to become almost a science or an art-form. Specific skills can be learnt which will minimise the ‘gut feel instant decision’ and allow an ‘informed decision’ to be made. These include rapport building, active listening, questioning for behavioural traits etc. These skills give the interviewer greater control and allows them to interview in a consistent way, taking into account the expectations and demands of the job with the capabilities and inclinations of the candidate.

This course has four objectives:

  1. To enable you to evaluate the most effective way of planning interviews, ensuring maximum results from a standardised approach and established protocol
  2. To give an understanding of the pitfalls of badly prepared interviews and the effects on the organisation
  3. To enable delegates to prepare for and conduct effective selection interviews
  4. To describe some of the most important interviewing skills

Within the course we will also be looking at:

  • structuring an interview
  • questioning techniques for skills and aptitude
  • building rapport
  • controlling the flow of the interview
  • simple body language analysis
  • testing the candidates in realistic situations
  • taking accurate notes
  • overcoming personal prejudices
  • active listening exercises

Course Agenda

  • The cost of recruitment and staff turnover
  • Identifying the causes of poor recruitment
  • Strategies for effective recruitment practice
  • The stages of recruitment.
  • Designing a job description and person profile
  • Analysing application forms and CV’s
  • Techniques for opening the interview

v  building rapport and non verbal communication

v  organisational pointers and interview courtesies

v  putting the candidate at their ease

v  tips for objectivity

  • Structuring the Interview

v  getting the candidate to talk

v  getting the answers you need

v  using presentations

  • Questioning the candidate

v  behavioural questioning

v  open and closed questions

v  controlling the interviewee

  • Closing the interview and outlining doubts
  • Interviewing and the Law

Course Logistics

Proposed methods of training will include:

  • Role-play (using video/audio feedback depending on group size).
  • Video scenarios with discussion.
  • Group discussion.

All delegates will receive a 60 page workbook that doubles as an excellent post course reference manual.

All our in-house training is tailored to your requirements, this is our standard In-House Agenda but bear in mind the course could be tailored to your needs.

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