This course will cover the practical ideas to make all recruitment interviews more productive and focused. Specific skills can be learnt which will minimise the ‘gut feel instant decision’ and allow an ‘informed decision’ to be made. These include rapport building, active listening, questioning for behavioural traits etc.


Course Aims and Objectives

  • To enable you to evaluate the most effective way of planning interviews, ensuring maximum results from standardised approach and established protocol.
  • To give an understanding of the pitfalls of badly prepared interviews and the effects on the organisation
  • To enable delegates to prepare for and conduct effective selection interviews
  • Using the most important interviewing skills be able to select the correct candidate for the role

Course Programme

In developing the course content we place emphasis on empowering staff that have a range of skills and experiences to develop greater quality in their work and increase productivity. The training will focus on the following:

  • Structuring an interview
  • Questioning techniques for skills and aptitude
  • Building rapport
  • Controlling the flow of the interview
  • Simple body language analysis
  • Testing the candidates in realistic situations
  • Taking accurate notes
  • Overcoming personal prejudices
  • Active listening exercises

Pre/Post Course Support

Prior to conducting a course your training co-ordinator will have had the opportunity to liaise with one of our lead trainers who will begin to breakdown your companies objectives.

A key part of their process is understanding what led to your decision to improve your team.

We will incorporate all your current training materials to build in effective role plays and discussions suited specifically to your organisational needs.

Before each course delegates will have completed:

  • The pre-course questionnaire (Including personal objectives for the session)

After the course each delegate will receive:

  • A CPD Accredited Certificate
  • A Comprehensive course manual
  • Additional resources beneficial to your continued learning

Your organisation will receive:

  • Constructive feedback on the delegates progression
  • A roadmap for continued learning specifically to your needs

Proposed One-Day Course Agenda

This is a proposed agenda for the course.

Morning9.30-1.00 / Afternoon 2.00-5.30

  • The cost of recruitment and staff turnover
  • Identifying the causes of poor recruitment
  • Strategies for effective recruitment practice
  • The stages of recruitment.
  • Designing a job description and person profile
  • Analysing application forms and CV’s
  • Techniques for opening the interview


Proposed methods of training will include:

  • Role-play (using video/audio feedback depending on group size).
  • Video scenarios with discussion.
  • Group discussion.

All delegates will receive a 60 page workbook that doubles as an excellent post course reference manual.

All our in-house training is tailored to your requirements, this is our standard In-House Agenda but bear in mind the course could be tailored to your needs.


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