Letter and Report Writing Skills – How to present a letter

Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates. Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless. As your professional reputation can be enhanced or ruined by your correspondence, it is essential that the style, content and message is concise, correct and appropriate.


We all recognise the power of first impressions, but just how important are they? What is the significance of the first impression for letter writing?

In general they create 90% of our lasting impression within the first 90 seconds of contact with someone. Without becoming involved in the exact proportions, the fact is that most of us tend to make an early judgement about people or situations, then spend the rest of the time looking for evidence to confirm our original impression.

What are the implications of the 90:90 rule for letter writing? The reader’s initial impression may have a critical impact on their response to the letter, which may be based on emotional or irrational judgements.

So what can you do about it? The more you understand the reader’s position, the better placed you are to write something which they will react to positively.


We all recognise good design when we see it. Look around you. The things we’ve created didn’t just happen: they are the result of positive thought. Someone had to think about what people might need and then design a product or service to meet a specific requirement.

Of course they don’t always get it right. But if we are receptive to feedback, we can always ensure that the next time we do something it is a little better.

Think back to some of the letters you’ve received or handled during the course and consider your reaction to the different styles, layouts and designs. There are some key aspects you should always consider:

  • The overall appearance of the letter. Is the text evenly spread over the page or all bunched up at the top of the paper?
  • Are the paragraphs evenly sized? If not can the larger ones be broken up?
  • Is the text right hand justified? If so does this result in uneven spacing between words?
  • If you use pre-printed headed paper, can you fit in all your personal details easily?
  • Consider the design and the size of the print or font you use. Is it easy to read?
  • How long is your average line? Are there margins at the side of the page?
  • What does your stationary look and feel like?
  • What first impressions do your envelopes create?

Letter and Report writing course

Our letter and report writing course is tailored to the needs of delegates who already retain business writing skills and those who would like to gain further knowledge on:

  • how to write a good report
  • how to write effective letters
  • how to write professionally
  • how to write confidently
  • how to write a standard letter
  • how to write a formal report
  • how to write a complaint letter

Course Dates

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Who will benefit from the course?

What are the best ways to produce effective letters and reports? This course is designed to lead to practical skills to enable delegates to be both competent and confident in their written communication. Our courses allow all staff to benefit from enhanced writing skills. The types of delegate we have trained previously are:

  • Directors and senior managers
  • Sales and fundraising staff
  • Local government employees
  • Managers, department heads, team leaders and supervisors
  • Technical and academic team members
  • Customer service staff

In-Company Courses

Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements

Total Success Training Packs

Why use a total success training pack

If you are looking to run your own training course but lack the materials and the time to develop a fully functional training seminar we produce a range of training materials and packs which will suit your requirements exactly. All of our packs and been written by our own training experts and we can guarantee that the training pack will satisfy your course requirements. Each pack will contain a full set of PowerPoint training slides, trainer’s notes, a course manual, and a full set of handouts and activities.

We have been running our courses since 1995 and have trained 1000’s of people via open courses and in-company seminars. We guarantee that the course you buy is the one we train. All courses are trainer and trainee friendly so you’ll be up and running quickly (depending on your training experience).

We know how difficult it is to choose amongst the many training materials available on line, that’s why we have 3 packages that will suit you needs. With our gold, silver and bronze packages you can choose the training format that’s right for you and your budget. Call us 0044 (0)208 269 1177 to discuss your requirements or email us info@totalsuccess.co.uk

Related information

Total success training also produced a number of newsletter webpages that carry great information on all our training topics.  Below you will find a selection of related newsletter pages. You can click on any of the links and they will give you stacks of really interesting information relating to this subject t. If you like the content of these pages you can subscribe to our newsletter page and we will send you a newsletter every month. we update our pages very regularly so will always be more great information each time you log onto our site.