This two-day course designed to improve the leadership skills of managers and team leaders. It focuses on practical techniques and strategies that are reinforced with task assignments and an action plan, developed during the training, for future follow-up.


Course Aims and Objectives

  • Fully understand their role and responsibilities
  • Enable them to be competent at setting goals, standards and objectives, both for the team and individuals
  • Develop and counsel their staff by appraisals, delegation and training
  • Communicate effectively with staff to produce desired results

Course Programme

In developing the course content we place emphasis on empowering staff that have a range of skills and experiences to develop greater quality in their work and increase productivity. The training will focus on the following:

  • Analysing your leadership style
  • Team development issues
  • Are you a leader or a manager?
  • Essential management skills
  • Setting standards and follow up
  • Developing your own leadership development strategy
  • Motivation theory and practice
  • Managing conflict
  • Appraisal/development skills
  • Analysing training needs
  • Decision making
  • Creating a team identity

At the end of part one the managers will develop their own post-course action plan which they will use as work assignments. They will report back to the group on subsequent days what is working well and allows effective evaluation of the skills and techniques.

Pre/Post Course Support

Prior to conducting a course your training co-ordinator will have had the opportunity to liaise with one of our lead trainers who will begin to breakdown your companies objectives.

A key part of their process is understanding what led to your decision to improve your team.

We will incorporate all your current training materials to build in effective role plays and discussions suited specifically to your organisational needs.

Before each course delegates will have completed:

  • The pre-course questionnaire (Including personal objectives for the session)

After the course each delegate will receive:

  • A CPD Accredited Certificate
  • A Comprehensive course manual
  • Additional resources beneficial to your continued learning

Your organisation will receive:

  • Constructive feedback on the delegates progression
  • A roadmap for continued learning specifically to your needs

Proposed Two-Day Course Agenda

This is a proposed agenda for the course.

Morning9.30-1.00 / Afternoon 2.00-5.30

Motivation theory and practice

Practical strategies for motivating both individuals and teams. We will teach practical techniques on team and individual motivation and how to identify drivers and motivators to increase productivity

Management and Leadership

One of the unifying characteristics of high performing managers is their ability to recognise situations and act accordingly; this is the basis of situational leadership. Each manager will be able to analyse their own management style and assess its impact on the knowledge, attitude and skills of their team members. From this the managers will develop a situational action plan for the team and its individual members.


How to delegate and ensure the job is done successfully. The biggest and most effective way of both freeing much needed time for managers and motivating people. We will teach delegates the 10 key steps for perfect delegation.

Situational leadership

One of the unifying characteristics of high performing managers is their ability to recognise situations and act accordingly; this is the basis of situational leadership. Each delegate will be able to analyse their own management style and assess its impact on the knowledge, attitude and skills of their team members. From this the delegates will develop a situational action plan for the team and its individual members.

Performance management and appraising staff

Appraisals are one the best ways of both increasing staff morale and increasing productivity. We teach delegates how to plan for the successful appraisal and how to conduct them to achieve departmental objectives

Effective Team-Work For Managers

We will examine the factors which contribute to effective team work and how these can be implemented into new teams. We will also use team building exercises which are designed to allow groups to examine the way in which teams work together to produce best results. The focus is on how, using collaborative approaches to solving problems, teams become more understanding of each other’s strengths and are more able to handle problems effectively.

Giving feedback to colleagues in difficult situations

The ability to give constructive, positive feedback to colleagues in a way which enables them to do their job better is one of the real skills in ‘people management’. Skills needed are communication, assertiveness and the ability to build rapport. This session will allow the group to practice these skills in ‘real situations’ and evaluate their own personal strengths and weaknesses.

  • How to give positive criticism and feedback
  • Using praise as a catalyst for future excellence
  • Defining performance problems and problem employees
  • Effective action plans and follow-up to keep the employee on track
  • Effective communication to overcoming conflict
  • How to deliver bad news

Reviewing performance

How to review objectively to increase performance. One of the cornerstones of effective management is the ability to give feedback and support to team members. By following our structured approach delegates will gain the confidence to review performance of even the most challenging of their team.

The assertive manager

Praising good behaviour and correcting unacceptable behavior. Leadership involves the ability to gain respect from those who you manage. Delegates will learn how to assert themselves to achieve their objectives in a risk-free environment and develop the necessary skills to lead confidently.

Performance counselling and formal disciplinary procedures

Strategy and techniques to achieve productive outcomes from difficult meetings. Delegates learn how to plan and prepare for this type of meeting and how to follow through on actions and decisions made.

How to make effective team decisions

The ability to make effective decisions is one of the key skills of team leadership. This session will break down the five essential elements of effective decision making and how to use them to make both simple and complex team decisions. We will also show the most effective techniques to managing change situations and how to involve all staff in the decision-making process.

How to delegate effectively

The second biggest reason for business failure in the UK is the inability to delegate. Delegation is one of the cornerstones of effective time management as it enables managers to save huge blocks of time whilst developing and motivating staff. We will cover the ‘What, How and Why’ of delegating and how it builds strong teams.

Understanding team motivation and how to influence and persuade individuals

From theory to practice this module allows you to recognise the huge number of motivational opportunities and how to use them to build strong teams. This session develops into a blueprint of motivational ideas all managers can incorporate into their daily activities to improve morale and increase productivity.

  • Assessing the current state of motivation within your team
  • Motivation theory and practice
  • Motivating the demotivated employee to perform
  • SMART goal setting and how to follow-up
  • Setting standards and follow up

Coaching and Mentoring for managers

The modern manager needs to know how to develop people. This session shows how to recognise a coaching opportunity; plan and prepare mentoring and coaching session and how to evaluate its success. Managers will learn the essential do’s and don’ts of how to run a coaching session and follow-up techniques designed to increase productivity and staff motivation.

Time and priority management

This module shows delegates how to recognise and prioritise their most important tasks; how to best organise their time and the key skills to being both effective and productive. It also enables all candidates to understand the processes which will make them more effective whilst minimising the “Thieves of Time” which plague our personal productivity and sense of achievement. The delegates will learn skills which will improve the following;

  • How to plan effectively
  • Setting mid and long term objectives
  • Setting priorities
  • Decision making
  • Desk and paper management
  • Communication skills and deadline management

Training methods

The focus of the training is to develop the both managers and supervisors on the challenges they face everyday, maximise on current strengths and develop/share good working practises which may already exist. Each delegate will receive a workbook that contains all course materials and exercises.

Proposed methods of training will include:

  • Video scenarios
  • Questionnaires examining team working.
  • Brainstorming sessions.
  • Group discussion.
  • Examining various problem solving techniques.
  • Using project management planning tools.
  • Strategic thinking and strategy planning techniques.
  • Action planning.
  • Behavioural questionnaires.
  • Communication role-plays covering:
  • Decision making techniques
  • Influencing skills
  • Reviewing performance (not appraisal)
  • Giving feedback
  • Developing problem solving teams.


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