Management and Leadership Two-day In House Agenda – CPD Accredited and Certified

This two-day course is designed to build the competence and confidence of new and experienced managers in the art and skills of ‘people management’. Each module can be used as a stand alone training session but each is complementary to the others and form a comprehensive skills guide to getting the most out of your staff.

At the end of part one the managers will develop their own post-course action plan which they will use as work assignments. They will report back to the group on subsequent days what is working well and allows effective evaluation of the skills and techniques.

Day one

Situational leadership

One of the unifying characteristics of high performing managers is their ability to recognise situations and act accordingly; this is the basis of situational leadership. Each manager will be able to analyse their own management style and assess its impact on the knowledge, attitude and skills of their team members. From this the managers will develop a situational action plan for the team and its individual members.

Giving feedback to colleagues in difficult situations

The ability to give constructive, positive feedback to colleagues in a way which enables them to do their job better is one of the real skills in ‘people management’. Skills needed are communication, assertiveness and the ability to build rapport. This session will allow the group to practice these skills in ‘real situations’ and evaluate their own personal strengths and weaknesses.

How to delegate effectively

The second biggest reason for business failure in the UK is the inability to delegate. Delegation is one of the cornerstones of effective time management as it enables managers to save huge blocks of time whilst developing and motivating staff. We will cover the ‘What, How and Why’ of delegating and how it builds strong teams. This session covers the delegation process; it highlights the essentials every delegator must know; from picking a suitable candidate and communicating the project objectives to ensuring you are on top of the delegation through to its successful conclusion.

Day Two

How to make effective team decisions

The ability to make effective decisions is one of the key skills of team leadership. This session will break down the five essential elements of effective decision making and how to use them to make both simple and complex team decisions. We will also show the most effective techniques to managing change situations and how to involve all staff in the decision making process.

Understanding team motivation and how to influence and persuade individuals

From theory to practice this module allows you to recognise the huge number of motivational opportunities and how to use them to build strong teams. This session develops into a blueprint of motivational ideas all managers can incorporate into their daily activities to improve morale and increase productivity.

Coaching and Mentoring for managers

The modern manager needs to know how to develop people. This session shows how to recognise a coaching opportunity; plan and prepare mentoring and coaching session and how to evaluate its success. Managers will learn the essential do’s and don’ts of how to run a coaching session and follow-up techniques designed to increase productivity and staff motivation.

Time and priority management

This module shows delegates how to recognise and prioritise their most important tasks; how to best organise their time and the key skills to being both effective and productive. It also enables all candidates to understand the processes which will make them more effective whilst minimising the “Thieves of Time” which plague our personal productivity and sense of achievement. The delegates will learn skills which will improve the following;

  • How to plan effectively
  • Setting mid and long term objectives
  • Setting priorities
  • Decision making
  • Desk and paper management
  • Communication skills and deadline management

Training methods

The focus of the training is to develop the both managers and supervisors on the challenges they face everyday, maximise on current strengths and develop/share good working practises which may already exist. Each delegate will receive a workbook that contains all course materials and exercises.

Proposed methods of training will include:

  • Video scenarios
  • Questionnaires examining team working.
  • Brainstorming sessions.
  • Group discussion.
  • Examining various problem solving techniques.
  • Using project management planning tools.
  • Strategic thinking and strategy planning techniques.
  • Action planning.
  • Behavioural questionnaires.
  • Communication role-plays covering:

-decision making techniques

-influencing skills

-reviewing performance (not appraisal)

-giving feedback

  • Developing problem solving teams.

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