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Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

Interactive inspects… it also encouraged me to think outside the box and reflect on my own behaviour/skills and how I can develop this.

— Carleigh Grogan, St.Giles Trust